We booked through a travel agent, no issues there, flight left on time.
We flew premium economy Brisbane to Vancouver via Auckland, no issues what so ever. Seats were comfortable with very generous leg and elbow room, staff were lovely and food one step up from economy, we got what we expected and were not disappointed.
However, the flight home in business class was extremely disappointing. The plane was downright filthy to the point where staff had to clean the entertainment area as well as the tray table and seating area, not the best start...Read more

Like another reviewer it pains me to write a negative review about Air New Zealand, but over the last few years I have noticed a significant decline in the airline's charges, customer service and reliability.
I've been flying ANZ for 45 years.
I've always been proud of the airline, so it is sad to see its quality in all these areas decline at a consistent rate.
There have been a of myriad of challenges that I've met, from basic lack of compassion - heading to a funeral in North Island, but unable to get to airport because of only road closu...Read more

I booked via airline partner Virgin Australia. 2 bags to Wellington from Australia and 1 bag return.
Arriving at Melbourne, Australia the service desk said I was not able to check 2 bags in, eventually after showing my online booking stating 2 bags, they allowed the 2 but told me 3 times that I should have checked my booking - even when they saw that it stated clearly 2 bags!
Then on return I arrived at Wellington at 4am to be told I had purchased a "Seat Only" and would have to pay $545 for my suitcase. Yet again I showed my online booking....Read more

We had the pleasure to travel to the Cook Islands last week with Air New Zealand, I have to say this airline was one of the most impressive I have flown with in years.
The air craft was absolutely spotless, the seats were extremely comfortable, though maybe a bit narrow, however the legroom made up for it. The inflight entertainment was extensive.
The cabin crew on our return journey had flow Auckland to Rarotonga then on the 8 plus hour flight to Sydney, at least a 12 hour day, on their feet, though you would never have known, they all had a...Read more

From the 1st to the last flight all were late.costing us extra money to rebook previous domestic flights and a nights accommodation. Not even my seat belt was functioning last flight !! I had to get that seen too, then no custom declaration forms, all this from the start of our holiday to the end.thanks for nothing.when i originally emailed about extra motel and change of flight costs their response was they take no responsibilty.Well what about the 3 other delayed flights? Today not having the forms was the last straw, after engine malfunctio...Read more

This review will have no impact because it will just get lost in the mountain of other unfavourable reviews and you as a company obviously don't care so I'm tossing up whether to bother. I will however write it in the hope that prospective clients will read it and realise what a shamefully uncaring bunch you are. A young mother with a 4 year old and a 4 month old is trying to get to the counter and finds when she gets there it is 2 minutes past the time. This client and her family always travel Air NZ and and spend at least 10 k annually with t...Read more

Booked direct Business Class flights Perth to Christchurch Business Class both cancelled and rescheduled on unacceptable flight times first through Auckland and finally after much consultation allocated a return flight on Virgin through Melbourne where the flight was delayed 2 1/2 hours . We were allocated on our boarding pass
Gate 12 but in the lounge told to go to gate 4 only to find that the 6.15 flight to Perth had not departed 2 1/2 hours late, sent to gate 12 only to be told to go back to the lounge as the plane was delayed 1 hour...Read more

We just had the worst, most disappointing AIRNZ service. Unfortunately, this will totally affect how I used to view one of the best airlines in the world.
We searched via skyscanner and then were directed to book our flight on AIRNZ website. We booked- I even looked at their travel insurance and rental car options. We booked, but then we were shown the amount in AUS $. Odd because our search was in NZ and US $. But no worries. We booked AND our credit card was charged. We proceeded to book accommodation and rental cares. I did not receive an ...Read more

Booked flights with air new Zealand as we are going to Auckland, as it was a direct flight. They didn't notify us of the cancelled flight, due to faulty engine. They booked us on to a different flight the next morning with qantas going via Brisbane first, missing a full day of our holiday! When we arrived at the hotel which they booked us in for the night was wrong, as they only booked us into one room for three adult people which was unacceptable. When we arrived to Qantas service desk air new Zealand the next morning, they had not booked us o...Read more

Booking process online was easy, compare to what other companies offer the phone service is very good (NZ based). Check in seamless, food and beverage is business class quality, entertainment screen is the best in the business (although the quantity of entertainment is less then some others - however there is more then enough to get you through and quantity of flights). Staff and service at the airport and during the flight are excellent and the planes are all up to date and clean.

There was a few minor issues with time changes (partly due t...Read more

Unfortunately AIR NZ you have left me no other option but to make my request publicly given I booked our air ticket with your Airline and your Airline refuses to take any accountability for our luggage going missing leaving us stranded in NZ for almost a month and my husband in hospital while you and your partner airline squabble over whos accountable the whole time.

I booked our flight with Air NZ as shown! again you have washed your hands off any responsibility apart from begging your contracting airline to get us home to Perth my bags be...Read more