YtozelandSydney
- 3 reviews
Would not buy again from Vuly
Bought the 360 pro with three swings and cubby September 2022, already have had replacement sandpit and replacement teepee swing sent out as the fabric had ripped on both. The same products are broken again, my children are 18 months and 3 years old (not heavy at all!) however the teepee swing snapped yesterday with both kids in it and the sandpit fabric has ripped again. Did do a warranty claim the first time and was very happy with customer service as sent out new products immediately but very disappointed with quality of products, don’t feel I should be having to continuously do claims and am worried that next time this happens my kids will be seriously hurt.
Purchased in September 2021 at Vuly Play Online store for $2,500.00.
1 comment
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PamNorthern Region, NSW
Disappointed
We have had almost an identical experience as Bec G review. We have the 360 with 3 swings and cubby. Homes don’t patch directions are atrocious. Our 11 yr old son was on the bed swing and it’s small strap snapped hurling him to the ground. We r in north west nsw and the ground is hard and all we have are rocks on the drowns. How he didn’t break his elbow is a amazing. Still waiting for someone to call or email me back. Extremely disappointing
Purchased in October 2021 at Vuly Play Online store for $2,800.00.
1 comment
Vuly PlayVuly Play
Hello Pam,
We are so sorry to hear about the experience you have had with the 360 Pro playset and we hope your son has recovered from the fall. ... Read more
Thank you for your feedback on the instructions. If you would like to provide more detailed feedback on this, please email it through to [email protected] because we are always looking to improve our products and processes. Could you please send through your original order number and some photos of the bed swing to the email mentioned above if you have not heard back from us yet about this issue? Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
AWhileySouth East Queensland, QLD
- 3 reviews
This Is great!!
Got this very last minute! Pretty easy to put together, kids love it! Especially the snowboard swing, instructions can be confusing, maybe need to have a set of instructions for each size.
Purchased in December 2021 at Vuly Play Online store for $1,600.00.
1 comment
Vuly PlayVuly Play
Hi AWhiley,
Thank you for the feedback on the installation instructions, I will pass this recommend on for future versions. ... Read more
It's great to hear that the kids are enjoying it so far. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
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Fida BreissGreater Melbourne (Outer), VIC
- 3 reviews
- 360 Pro Large
- Verified purchase
Kids love it
Iv bought the trampoline and 360 pro large and also bought monkey bar set! My kids are always busy! Best thing iv ever done! They love having kids over! Like having there own park in the backyard
Purchased in November 2021 at Vuly Play Online store.
1 comment
Vuly PlayVuly Play
Hi Fida,
Thank you for your review and thank you for being such a loyal customer.... Read more
We are so happy to hear that you and your kids are loving our products. If you have any questions about accessories or products, please feel free to call our team on 1300 667 514. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Kristina B.Metropolitan Adelaide, SA
- 3 reviews
- 360 Pro Large
- Verified purchase
Awesome product but expect difficulties
I got this 3 swing set on sale saving $600. Was slightly annoyed that a few days after placing my order they released the new Maxx swing set and mine was considered discontinued before it even arrived. When placing the order there was no indication it was out of stock and I never received a confirmation email. I called them to confirm it went through ok and was told it did and that they would resend the receipt and that it would be in stock in about 4 weeks. Having added the items in the cart and not fully checking out a day prior to making my ...Read more
actual purchase, I received a call from a salesperson asking if I had any questions and if I wanted to go ahead. I let them know that I had already purchased it and asked for them to confirm they had received my order as I was also receiving similar sales emails (but funnily enough no receipt). They put me on hold but eventually couldnt really confirm anything for me. After 5 weeks had passed I followed up on both the email receipt and order status. Was told that for some weird reason no stock had been assigned to my order and that the next one would be available in 2 weeks. I also had several failed attempts at requesting the receipt. After about 7 weeks I did receive both the product and receipt. The staff were always helpful and answered in a timely fashion. The items come in so many boxes, we are still trying to get rid of it in our recycling bin 2 months later. The assembly video makes it look far easier than in real life, holes do not line up as perfectly as they should with bolts/adjoining pieces. Im so glad I decided to assemble it straight away and not wait for Christmas Eve as the shade cover didnt even come close to fitting and the holes on the spin swing bar were way out from the holes in the frame (meaning the bolt didnt go through). I called after sales support and was told to watch the assembly video. When I said I had done that I was put on hold to speak to the service team but they were too busy. I offered to send in photos to prove I wasnt imagining the issue. I waited 3 days to be told I would need to submit a warranty claim and that they could not help me. I submitted it straight away and within 24 hours I had approval for a replacement shade cover, swing bar and one side frame. The items were received within less than a week which was impressive. However, the shade cover still doesnt fit properly (although the second one is an improvement on the first). We can still only get 3 out of the four corner pegs lined up with the corresponding holes to secure it. I dont think I have it in me to take more pictures and fill out online forms asking for a third one. Despite the difficulties, my kids 8, 6 and 2 absolutely love it and use it every day. Highly recommend the yoga swing - I could lay in it for hours, and adore rocking in it with my toddler. I dont regret purchasing it at all, just expect that with how much money their products cost the customer service and quality control needs improving.Purchased in September 2021 at Vuly Play Online store for $1,050.00.
1 comment
Vuly PlayVuly Play
Hello Kristina,
Thank you for taking the time to leave your feedback. So sorry to hear you had issues with delivery and confirmation on your order and with installing it. ... Read more
We are glad that you and your children are enjoying the playset and will take all your feedback on board. If you have any inquiries or would like to provide further feedback, please feel free to email [email protected]. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Vuly is Awesome !!
As a mum of bigger boys 8 up 15 I wanted play equipment that was going to last and entertain. The vuly 360 has not disappointed us. With the added yoga swing all boys have enjoyed their first year and now Im upgrading woohoo . Love Vuly and I would recommend this product and company to everyone.
Purchased in December 2021 at Vuly Play.
1 comment
Vuly PlayVuly Play
Hi Lyndie,
It's great to hear that your family is enjoying the playset and all the attachment s so much. ... Read more
Thank you for leaving your review and recommend Vuly. Please feel free to reach out to our team on 1300 667 514 if you have any questions in the future. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Emma H.Metropolitan Adelaide, SA
This is so awesome, for the whole family
I just wanted to say I just had this delivered yesterday and assembled, via the installers through vuly. We played for hours, suitable for little kids, bigger kids and well adults, this will provide entertainment for years to come, yes it is a more expensive option but it is sturdy seems very well made, thanks again
Purchased in December 2021 at Vuly Play Online store for $1,500.00.
1 comment
Vuly PlayVuly Play
Hello Emma,
Thank you for your feedback!... Read more
We're so glad to hear that you are happy with the installation service and that everyone in the family is enjoying the products. Don't hesitate to contact our team on 1300 667 514 if you have any future questions about our products. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Kim M.Greater Melbourne (Metropolitan), VIC
Still going strong
Just wanted to let you know that our swing purchased 2 years ago is still in perfect condition! We have 2 yoga swings and a 360 swing on ours - yoga swings are so strong ! Stood up to 5 teenage girls loitering around the set, and groups of 10 year old boys climbing all over it. Such a great investment ! Kids gravitate to it whenever we have friends over too. I jumped on line to look for new swings / attachments to by for this Christmas - wow amazing range you have now !
Purchased in December 2021 at Vuly Play Online store for $1,500.00.
1 comment
Vuly PlayVuly Play
Hi Kim!
Thank you for your review! It's great to hear that your swing set is still in good condition and that everyone is enjoying it!... Read more
Please feel free to call our team on 1300 667 514 if you would like to discuss any of our swing attachment or have any general product questions. Kind regards, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Jomann16South East Queensland, QLD
- 53 reviews
- 360 Pro Large
- Verified purchase
Good size for older kids
We bought this for our 13yo autistic granddaughter who loves the motion of swinging. The size is great for her as she is over 170cm tall and other cheaper child swingsets are too small.
Assembling it was not too bad - all of the bits fitted together and only a little help was needed from the rubber mallet. We had all of the pieces we needed and so we were able to have it assembled and operational in a couple of hours. The large ground pegs hold the legs down very well when it is in use.
The issue I have is that there seems to be quite a bit of ...Read more
Purchased in November 2021 at Vuly Play Online store for $1,049.00.
1 comment
Vuly PlayVuly Play
Hi Jomann16!
Thank you for taking the time to leave a review!... Read more
It's so good to hear that your daughter is loving the swing set and that it is working well for her! I will pass along the feedback about the top bar and the installation instructions for the shade cover. If you need any guidance with the installation of the shade cover, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
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BradGreater Melbourne (Metropolitan), VIC
Great Swing but incredibly painful to put together
The experience of putting together this swing set almost broke me. The videos online of assembly are not a fair representation of what is required. There are no long clip in sections, just bolts. And the workmanship of the Pre drilling of the bolt holes was terrible, they do not align with the pieces that it needs to connect with. We struggled through it, continually swapping pieces to fine better alignment of holes for the bolts. Then after all this, we opened the boxes for the swings to attach to the frame, and we then were advised that ...Read more
we had to deconstruct the frame to insert a new frame piece to install the spin swing. I nearly just abandoned it in frustration. Some of the pieces are not just a simple swap or click on, it is about 30 mins of reassembly to insert it into the frame, including taking off one whole side of the frame and pulling out a piece and reinserting the piece that comes in the box (not a quick swap over for the kids on a Saturday afternoon). I am talking about flipping the whole thing over, unbolting and re screwing 10 bolts. The finished product is strong and the kids love it, but I could not recommend it to a friend for the pain of assembly and I am pretty capable with this sort of stuff. We are waiting on delivery of another piece, the ring swing. If it requires the same extent of reassembly to add into the system, I dont want it!!Purchased in November 2021 for $1,300.00.
1 comment
Vuly PlayVuly Play
Hi Brad!
Thank you for much for you feedback on installation. We will pass your feedback along for future products to ensure this process is more straightforward. We are also currently working on new... Read more
video installation guides for our swing sets and playsets.Similar opinion? Write a review on ieatwords.com.au!
RenayWide Bay-Burnett, QLD
Best Christmas present I ever bought.
I was reluctant to spend this kind of money on a swing set but I have not regretted it for a moment. The swing set is very sturdy and of superior quality to cheaper swing sets. The yoga swing in particular is a favorite with my son who has sensory issues. He lays in it for ages and it is very calming for him. He also loves the spinning motion of the 360 swing. Best Christmas present I ever bought the kids and it suits all ages.
Purchased in September 2021 at Vuly Play Online store for $1,100.00.
1 comment
Vuly PlayVuly Play
Hi Renay!
Thank you for your feedback!... Read more
It's great to hear that you are happy with the products that you order and got your money's worth! Don't hesitate to call our team if you have any questions in the future on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
NicSouth East Queensland, QLD
- 360 Pro Medium
- Verified purchase
Excellent - Very Happy
I couldn't be happier with this swing set - we bought the medium set with a normal swing and nest swing and both are great and quality is excellent.
Delivery and assembly was also done swiftly and with absolutely no problems so we are very happy customers.
Purchased in August 2021 at Vuly Play Online store for $1,000.00.
1 comment
Vuly PlayVuly Play
Hi Nic!
Thank you so much for your feedback!... Read more
So happy to hear that you were impressed by quick and easy delivery and installation. If you have any questions in the future, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
The FoxesHunter Region, NSW
- 360 Pro Large
- Verified purchase
Service+
I was impressed with very personable service over the phone and emails including prompt action and easy solutions to my request. We are looking forward to a fun summer and no fights as we have all 3 kidletts covered with playtime options. I love that we can add as we go and they grow. Love the shade, love the clear instructions and detailed specifics covered online.
No doubt the neighbours and will want one as well, but hey that's an ongoing 3rd world problem, lol.
Purchased in August 2021 at online for $1,350.00.
1 comment
Vuly PlayVuly Play
Hey The Foxes,
Thank you for taking the time to provide feedback.... Read more
I am really happy to hear that the service provided was exemplary and you are enjoying the new Vuly! You might have to get the neighbours over for a playdate! Kind regards, Pat @ VulySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MattchooSydney, NSW
Great swing. A pig to build.
The Vuly video makes constructing the swing set look laughably easy. It should be, as there are not many pieces to put together. The reality is that the hand welded tubes are all slightly off-angle, so they don't just slot into place. I had to WD40 the T-bar joins and use a heavy club hammer plus some pine decking (to protect the metal) to get the pieces to slot together. A rubber mallet (as the instructions suggest) was not adequate to hammer in the off-angle hand welded joints. ....it only worked once I juggled the T-sections around to find t...Read more
he combination which was least off-angle. Also, the bolt holes on one of the legs didn't line up evenly when the leg was fully slotted in. I've read other reviews where people have had this issue. Be prepared to call Vuly and send this back if the angles look impossible .....or book an installer and laugh at them while they curse at the (near impossible to slot together) frame in your garden. On a more positive note. The swing is very solid. My kids love it and it looks and feels like it will last a long time. The shade cover seems really robust too. Hopefully your set will be more accurately welded than mine was.Purchased in May 2021 at Vuly Play Online store for $1,257.00.
1 comment
Vuly PlayVuly Play
Hey Mattchoo,
Thank you for taking the time to provide feedback about your experience.... Read more
The installation should not at all be this difficult, I understand this is quite an old review however if you are to email us on [email protected] I would be more than happy to look after you personally. I do apologise the installation was not quite as easy as expected. I am glad to hear you are happy with the overall quality of the 360 Pro but if there is anything we can assist with please call us on 1300 667 514. Kind regards, Pat @ Vuly.Similar opinion? Write a review on ieatwords.com.au!
KylieMAU
- 10 reviews
- 2 likes
- 360 Pro Medium
- Verified purchase
Worst Customer Service
Not happy with this purchase have a rusty vuly trampoline i should have known better, less then 3 months old and there is rust on every pole where joined, cover has rust around the holes where you attach to frame, i have asked for a refund which is being refused so i will escalate this and contact Fair Trading as it's not durable, or look acceptable in apperance and finish.
Purchased in December 2021 at Vuly Play Physical store for $1,051.00.
1 comment
Vuly P.Vuly Play
Hello KylieM,
Thank you for your feedback and sorry to hear about the damage occurred to your trampoline. ... Read more
If you could please take the time to send us an email to [email protected], we would be more than happy to have a representative look into this further for you. Apologies again for any inconvenience caused! If you have any questions in the meantime or wish to discuss further, please don’t hesitate to contact our team directly on 1300 667 514. Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
Find out how Vuly 360 Pro compares to other Toys & Games
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bronstar1Gippsland, VIC
- 36 reviews
Customer service? what customer service!
Normally I do not like to do bad reviews, but this is ridiculous, I am desperate and probably the only way we are going to get anywhere with this company.
Ordered the extra large swing set from website 11/12 that was guaranteed by Christmas, it just arrived just on time, well actually half of it did so no swing set for Christmas and had to get her another present which was extra money I spent when I shouldn't have needed to.
Two weeks after Christmas more of the swing set arrived and then another week after that another part of the set arrive...Read more
Purchased in December 2021 for $1,051.00.
2 comments
Vuly P.Vuly Play
Hello Bronstar1,
This is really disappointing feedback for us to read and I would love to rectify the poor experience you have had with Vuly so far.... Read more
Someone from our management team will call you shortly to get any issues resolved. I really appreciate your patience and cannot apologise for enough that your Children have not been able to use their Christmas present yet. Regards,Just an update which I can now write as I have had everything received as promised. Thank-you for finally rectifying our problem and sending the replacement part. Not only did they send the part but t... Read more
hey went above and beyond to try and make it all right for us. My daughter is finally now happily playing on her swing set and uses it everyday. I am sad so many things went wrong with my original order and there was a snowball effect of blunders (even after this review) but I am glad this has finally all worked out in the end. Kind regards.Similar opinion? Write a review on ieatwords.com.au!
I love how most of the 5 star reviews were offered an "incentive" to post.
I would love it if they ever got around to delivering the missing parts of my swing set that the kids received from Santa nearly 2 months ago. Then I'll be able to review the product.
Purchased in December 2021.
1 comment
Vuly P.Vuly Play
Hello Linda,
Thanks for reaching out to us and sorry to hear about your recent experience with Vuly. ... Read more
If you could please send us an email to [email protected] and we’ll have a representative look into this for you. Apologies for any inconvenience caused! Kind Regards, DenayaSimilar opinion? Write a review on ieatwords.com.au!
Jac VGippsland, VIC
Quality purchase!
Fantastic quality. Super easy to construct. Hours of fun for the kids (or a relaxing hideaway for adults in the yoga swing!). Will provide years of entertainment for our kids. Extremely happy with our purchase!
Purchased in October 2021 at Vuly Play Online store for $950.00.
1 comment
Vuly PlayVuly Play
Hi Jac!
Thank you for your review!... Read more
Great to hear that the whole family is enjoying using your 360 Pro Swing Set! Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Dan
- 5 reviews
- 5 likes
- 360 Pro Small
- Verified purchase
Good design but some quality issues
Love that this is a decent frame size and choice of tube dimensions is top notch. Also liked that they use properly graded stainless steel fasteners (A2-70). Did not like that the angle of one top frame section was not right. Causing the leg support section on one side being ridiculously out of position. Had to flip the unit sideways and even my 80kg was not enough to deflect into position. Had to loosen all screws, then wedge myself in to get leverage and finally got the legs lined up enough to then get another person to belt them on. Good luc...Read more
k ever getting it apart again. A small error in the welding causes a bit difference in position so they need to get better at this. (One side went in perfectly so I confirmed it was just one of the two top frame segments.) So would I recommend it? Well if you are prepared for some hard yakka in putting it together then sure. Once up this thing is super stable and the size is fantastic even for an adult. But if you expect it to just go together easily that is another matter. That said it's not like I have an alternate brand to recommend, so this still may be the best option. I personally wouldnt change my decision even with the trouble I had. Another note was the frame had a few little scratches in the paint. Probably from some rough transport with parts bumping about. The box was fairly beaten up. Not a deal breaker but it "takes the shine off" the experience a little. Also some issues with their written instructions for the accessories we got with it. The basket ball hoop didn't show a separate plate that is used to mount. And the water mister! Well that looses a star on my review right there. They threw this in an an incentive to buy, but the instructions don't show how it can be hooked onto the swing set (it looks only to be for the trampolines). Besides that the thing leaked water from several locations. One leak I fixed but the other I can't seem to yet. What a waste. Will scavage parts from it for the garden irrigation but no good for what they said.Similar opinion? Write a review on ieatwords.com.au!
Andy NeudeckerSouth East Queensland, QLD
- 360 Pro Medium
- Verified purchase
Super strong and kids love it!
Conmpared to other kids swingsets we had previously this is built so much better, stronger and we love the shade cloth that came with it. We bought 2 yoga swings with it and our kids love them. I would recommend this swingset to anyone as it goes beyond the 50kg weight limit of most other sets out there and is built to last. Assembly was a bit difficult as it is heavy but once it was up there was no looking back.
Purchased in October 2021 for $799.00.
1 comment
Vuly PlayVuly Play
Hi Andy!
Thank you for the feedback!... Read more
It's great to hear that you are happy with the quality of the swing set frame and your kids are enjoying the Yoga Swing attachments. Cheers, Sophi @ VulyPlaySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Kikiasked
Hi there,
We just bought a mini and the swing height does not seem to work for my kids. They swings adjust at either toddler height (too heigh) or 20cms off the ground (too low). The ropes prevent adjustment outside of this. Help.
Also, thinking this mini frame might not be for us- is there any way we can change out the legs to increase height to the Max frame?
No answers
Sharonasked
Hi we have a pro 360 medium swing set think it was purchased late 2018. The skate board swing thig goes back and forth but doesnt rotate round now. How can i fix it
No answers
Annasked
I have the vuly max c3 large frame (with tent) to assemble having trouble how many end joiners shd I need??
3 answers
thx for the reply cause for some reason having problems putting together...any change for a diagram as to where they go or Cld u be just advise where they go. Thx in advance
Try the videos on their website or YouTube. A lot of the holes dont line up be warned. So each end Should be tube with hooks on each end to A frame, then joiner, then hook tube, then joiner, then hook tube, then attachment to cubby depending how many swing spots you jave or want on each side. We have 3 on right side and 3 on left and cubby in middle so only 2 joiners per side needed. Make sure if u have 2 spot swings u replace a hook tube with the special tube in the swing box. I.e 360 spin swing and circle swing both needed a swap over from a normal hook tube to the tube in the swing box.
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Vuly PlayVuly Play
Hello Ytozeland,
We are so sorry to hear you have continually had issues with your playset. Quality and safety are both incredibly important to us and we understand how unacceptable when you aren't s... Read more
eeing that in the products that you have received.