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Reviewer Photos & Videos
Great Product which I could not find in stores
I had looked for this calendar for a while and was very glad to see I could get it through Angus and Robertson. Fast delivery and a very competitive price.
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Prompt easy service
Overall I was very happy with the service. I live in rural Victoria and I received my books within 4 days of my order and was kept in touch with the progress via email. However one of the books had a slight indent in the cover as it was packed in together with a spiral bound book. Perhaps in future, as a suggestion, you could provide better packaging to protect the books from any possible damage...?
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AnnieMCentral Highlands and Goldfields, VIC
- 2 reviews
Excellent Service
Ordered 2 books on Mahjongg, easy ordering process and received them 2 days later. Great service between Angus and Robertson and Australia Post! Thank you. Will definitely purchase books here again
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Very fast delivery.
Living in a remote town in Victoria . I ordered my text book on Wednesday and had it the folliwing tuesday. Very prompt. Thanks. I live at least 100 km from our nearest bookshop and I still would have needed to ask them to order it in for me. Very happy will buy from you again.
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carynwSydney Surrounds, NSW
Great Service
Really happy with the service received. Books were delivered promptly and great communication throughout the delivery process. Books well packaged and exactly as ordered. Website easy to use and payment transaction smooth.
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Rosemary Grieve
- 2 reviews
Excellent service.
It only took two days to receive the book I ordered. It was well packaged and Angus & Robertson kept me informed all through. Highly recommended. I will be back for sure.
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iMacPerth
- 3 reviews
- Verified customer
Non-existent Customer Service
I would have given 0 stars if I could - extremely disappointing experience.
It all started normally - I placed my order and received the estimated delivered times which were acceptable. I ordered 2 books - one was confirmed in stock with the supplier which would take 1-2 weeks to get to them before being sent to me and the other book wasn't in stock so it had an estimated arrival date of a month later. This was fine as I ordered early for my uni book which was the one needed in 1-2 weeks, and the other one could arrive any time.
3 weeks pass...Read more
ed and I started my uni course so I sent an email to find out what was happening with the uni book which should have at least been received by Angus & Robertson by now. I had an immediate response within 3 hours, which was great, but to my disappointment was told the book wasn't in stock and they didn't know when it would be - which contradicted their initial confirmation (which they received from the supplier). I followed by asking if they could give any estimated time frame as I needed the uni book immediately by now, so worst-case scenario I would have to order from somewhere else. That initial response was the last I heard from them. A week later and none of my emails (I started emailing daily) have been responded to and it's become a black hole. I'm now stuck in-between ordering it from somewhere else or seeing if it's actually been sent, but I have no idea as no one will respond to me! I might have to get a 3rd party regulator involved to get any kind of response at all. It's very disappointing as I used to love shopping at their stores before they became an online retailer, and to see how far they've fallen in their service standards is deflating. I now realise why people just order through Amazon as they are far more professional. I will never order through these guys again!3 comments
Hi David,
The order number was 09317852. I finally received a response late on Friday after I posted this review and the order was cancelled and refunded. I was able to order the book from a differen... Read more
t supplier with express shipping to cover for the week lost waiting for a response.Jessica D.Angus & Robertson
Hi Iain,
I'm glad to hear that you were helped. I'm sorry it took longer than it should. If there's ever anything else we can help you with please get in touch.... Read more
Regards, DavidSimilar opinion? Write a review on ieatwords.com.au!
Abraham Zohar
- 2 reviews
Excellent fast and reliable service
I ordered a book on line for the first time. I received the book from Angus $ Robertson very soon after, packed in a good protective envelope, well done and thank you.
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- Verified customer
Great Service and Price
Ordered two substantial Reference books a few days apart during the recent sale, Price was very attractive and motivated me to purchase along with the free shipping. Both arrived within days of each each other packaged in a heavy weight folder with absolutely no damage at all. This purchase isn't my first and reflects my previous dealing with this vendor. Highly recommended.
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RosWSydney, NSW
Convenient efficient service
Great service, fast, easy to use and efficient. My three books arrived in an oversized package, one was bent, delivered in full view of the street - delivery instructions were to leave behind pot plant near front door which would have been out of sight. All else, great!
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Fast delivery
Thank you for my calendars that I ordered. I found what I was looking for quickly and ordering was so easy. I have been an online member for years too.
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BeajstarMetropolitan Adelaide, SA
Text books in time
First time buyer. Efficient delivery with text books arriving well in time for the school yeqr. Books arrived in good order. Still waiting for the text book purchased from an overseas compan.
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Sharene D.Wide Bay-Burnett, QLD
Excellent service !
I ordered the book i'd been searching a while for from the on line store. True to their word, I received a confirmation of my purchase and tracking information to track my parcel. My boo arrived in A1 condition, in just a few days. Thanks Angus & Robertson On Line.
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Just right for computer illiterate folk like me
Jolly good,easy to follow ordering system,prices always equal to the best on the internet,nice follow-up pre-delivery messages,and I will definitely ignore he blandishments of all the other bookselling sites in future.Plus,and it;s a big plus,I'm dealing with a company based here in Australia.
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Fast delivery - cheapest price online
Normally I have to purchase my books from overseas bcz much cheaper then wait a few weeks for delivery. Angus and rob had the cheapest pricing listed and the book was sent straight away - very satisfied and thanks for excellent service and updates re tracking
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Andrea D.Greater Melbourne (Metropolitan), VIC
Excellent service!
I ordered two books online, taking advantage of the free delivery that was on offer, and had them delivered in a couple of days! Excellent service and would recommend Angus and Robertson as a great company to deal with.
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Great Service
There are not many online companies I would recommend but these guys were really great with ease of use and then delivery. I will now always look to buy my books from Angus & Robertson.
Just need to add spell checker to their review section :)
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SatisfiedGreater Melbourne (Outer), VIC
A hassle-free purchase.
The ordering and payment processes were simple and straightforward and the book arrived from interstate within a couple of days. It couldn't have been easier. And I liked that I was purchasing from an Australian owned company.
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ShellceeSydney, NSW
Easy and fast
I found a set of books that we’re hard to get my hands on! Reasonably priced books, fast delivery and Afterpay. What more could I ask for? My daughter was thrilled with her birthday gift!
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Marta M.Greater Melbourne (Inner), VIC
Love this book!! Pictures are awesome
This book is a must for all beastie boys and run Dmc fans. This book brings back so many memories for me growing up and my love for music. The beastie boys and RUN Dmc are my favourite artists so I’m definitely a fan and highly recommend this book ...
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Questions & Answers
snowpuppyasked
I’ve put my order through on the 10/01/2020 (Friday), it’s been two days and the order is still processing. It’s very important that I get my books by the end of the week as they are for a birthday present. Could I please have help in figuring out how to ensure that I receive my order on time? I live in Melbourne (a metro area) and for both books I’ve ordered, it has said that shipping would take 2-4 days, so it should definitely be possible to receive the books on time. My order number is 09326144. Thank you.
5 answers
In my experience, I received both email and text message with the delivery date the day prior to delivery. If you ordered Friday then I guess 2-4 days should mean you get your order Friday 17 or earlier.
Jessica D.Angus & Robertson
Hi there,
Your order should arrive by the end of the week but I can have a look at it for you if you like. Just send me your order number and I'll give you an update.
Regards,
David
My order number is 09326144. Thank you.
Tonyasked
I ordered an "in-stock" book via A&R on ebay on 10/12. It was never sent. I messaged via ebay on 14/12 and 16/12 - zero responses. I opened an ebay dispute on 17/12 - still awaiting a reply. I reached out via Twitter today 18/12, no response. I reached out via your web contact form - no response. I phoned your 1800 number this morning and spent 35min on hold with no response. I called again this afternoon - it's been 30min and I'm still "in the queue" with no response (let's be honest, no one answers the phones, do they). Why don't you just talk to your customers? What's the deal here? I want the book before Christmas and I've paid for the item and heard nothing - is this some sort of scam? Would really appreciate a reply!
4 answers
Jessica D.Angus & Robertson
Hi Tony,
I'm very sorry for the delay and difficulty in getting in touch with us. Could I have your order number please? I'll have a look into what's happened.
Regards,
David
Thank you for replying. Order No. 14-04264-97471 (via A&R ebay store).
Jessica D.Angus & Robertson
Hi Tony,
I'm sorry for the delay, I can see that the order has now been cancelled and refunded. If there's anything else I can help you with please let me know.
Regards,
David
KatieSarkisasked
Hi David,
Not sure why you decided to stop the mediation and communication with me yesterday. I asked to speak to a Manager but was ignored. My order number is 09204780. You said you would issue an immediate refund after the books I ordered on the 6 Mayember 2022 for a Christmas gift are no longer coming due to your supplier lying to your company about sending them, 6 weeks after I bought and paid for them.
No refund has come through and no emails from Angus and Robertson stating that the refund has been processed.
Could you look into this please?
Thankyou so much,
Katie.
2 answers
Jessica D.Angus & Robertson
Hi Katie,
I'm sorry for not getting back to you yesterday. I've just replied on your review.
Regards,
David
David I am happy to hear that the books have arrived- for some reason I can't reply on my review page- it won't submit. I would much rather the books than a refund. If you are sure you can get them to me by Christmas Day I will be so happy (and so will my mother in law!) Thankyou for helping to sort this out. Kind Regards, Katie.
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Jessica D.Angus & Robertson
Hi there,
I'm very sorry for this disappointing experience. Could I have your order number please? I'll have a look into it for you.... Read more
Regards, David