??!

Reviews

(2,793)
(253)
(47)
(36)
(198)
  • Product Quality
    4.8 (645)
  • Return Claim MadeYes (18) · No (699)
  • Shipping
    4.7 (463)
  • Customer Service
    4.6 (363)

Reviewer Photos & Videos

  • More

RosW

RosWSydney, NSW

Convenient efficient service

published

Great service, fast, easy to use and efficient. My three books arrived in an oversized package, one was bent, delivered in full view of the street - delivery instructions were to leave behind pot plant near front door which would have been out of sight. All else, great!




Fast delivery

published

Thank you for my calendars that I ordered. I found what I was looking for quickly and ordering was so easy. I have been an online member for years too.

Product Quality
Shipping
Return Claim MadeNo

Beajstar

BeajstarMetropolitan Adelaide, SA

Text books in time

published

First time buyer. Efficient delivery with text books arriving well in time for the school yeqr. Books arrived in good order. Still waiting for the text book purchased from an overseas compan.



Return Claim MadeNo
Sharene D.

Sharene D.Wide Bay-Burnett, QLD

Excellent service !

published

I ordered the book i'd been searching a while for from the on line store. True to their word, I received a confirmation of my purchase and tracking information to track my parcel. My boo arrived in A1 condition, in just a few days. Thanks Angus & Robertson On Line.

Product Quality
Customer Service
Return Claim MadeNo

Just right for computer illiterate folk like me

published

Jolly good,easy to follow ordering system,prices always equal to the best on the internet,nice follow-up pre-delivery messages,and I will definitely ignore he blandishments of all the other bookselling sites in future.Plus,and it;s a big plus,I'm dealing with a company based here in Australia.

Product Quality
Customer Service
Return Claim MadeNo

Fast delivery - cheapest price online

published

Normally I have to purchase my books from overseas bcz much cheaper then wait a few weeks for delivery. Angus and rob had the cheapest pricing listed and the book was sent straight away - very satisfied and thanks for excellent service and updates re tracking

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Andrea D.

Andrea D.Greater Melbourne (Metropolitan), VIC

Excellent service!

published

I ordered two books online, taking advantage of the free delivery that was on offer, and had them delivered in a couple of days! Excellent service and would recommend Angus and Robertson as a great company to deal with.

Product Quality
Customer Service
Return Claim MadeNo

Great Service

published

There are not many online companies I would recommend but these guys were really great with ease of use and then delivery. I will now always look to buy my books from Angus & Robertson.

Just need to add spell checker to their review section :)

Product Quality
Customer Service
Return Claim MadeNo

Satisfied

SatisfiedGreater Melbourne (Outer), VIC

A hassle-free purchase.

published

The ordering and payment processes were simple and straightforward and the book arrived from interstate within a couple of days. It couldn't have been easier. And I liked that I was purchasing from an Australian owned company.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers
Shellcee

ShellceeSydney, NSW

Easy and fast

published

I found a set of books that we’re hard to get my hands on! Reasonably priced books, fast delivery and Afterpay. What more could I ask for? My daughter was thrilled with her birthday gift!

Product Quality
Shipping
Return Claim MadeNo

Marta M.

Marta M.Greater Melbourne (Inner), VIC

Love this book!! Pictures are awesome

published

This book is a must for all beastie boys and run Dmc fans. This book brings back so many memories for me growing up and my love for music. The beastie boys and RUN Dmc are my favourite artists so I’m definitely a fan and highly recommend this book ...

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

youngjohn

youngjohnSydney Surrounds, NSW

  • 2 reviews

map of japan

published

I ordered the map over the phone and it was delivered on time, it was tracked all the way and I was informed of its progress to my address. I will buy again as this was excellent customer service .

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Nicolara

NicolaraSouth East Queensland, QLD

  • 2 reviews

Wonderful service

published

I was thoroughly happy with my products purchased online from Angus & Robertson. My books arrived in perfect condition very promptly very well packaged for postage & handling. I will buy again.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

IAB

IABGippsland, VIC

  • 3 reviews

Great Book Purchase.

published

First time I have used A&R - required text book was said to be in stock, was delivered on time and had great tracking and packaging; which pleased me as I am extremely particular about not having any damage on my book purchases! I will definitely use A&R again.

Shipping
Return Claim MadeNo

Gabriella R.

Gabriella R.Mid North Coast, NSW

I buy regularly from A&R, they have a great selection..

published

I buy regularly from A&R, they have a great selection of books to choose from, they are reliable and their deliveries are fast. I love the fact that their packaging that is environmentally friendly.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Excellent source of books

published

I wasn't sure that A&R would have what I wanted, but they did. The book prices were very good and the order was delivered promptly. Post and packing charge also very fair. Will certainly use A & R again.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Eddie

EddieMelbourne, Victoria

  • 2 reviews

Excellent

published

Fast service, good value, clockwork. A & R are a classic company with a history of excellent service that has continued to the present day. Important to support an iconic Australian company in this day of internet sales.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Karen Smith

Karen SmithPeel, WA

  • 2 reviews

Excellent service

published

I bought this book “Complete works of May Gibbs” for my granddaughter . This lady is an Icon of Australian stories, thought I should pass it on. It is very interesting and I love it..

Product Quality
Customer Service
Return Claim MadeNo

Frank Hopkins

Frank HopkinsSouth-Eastern Region, NSW

  • 3 reviews

A great read with a twist at the end.

published

You quickly become involved in the story about a child taken from her home, and what you suspect as the outcome is not what happened. A surprise awaits at the end.


Michael

MichaelSouthwest, VIC

  • 2 reviews

Quick delivery

published

Order was delivered quickly and in protective packaging, site was easy to use, and located books quickly, would definitely use again for ease and convince considering book stores are just about gone.

Product Quality
Shipping
Customer Service
Return Claim MadeNo
See all answers

Page 1 of 167

Questions & Answers

snowpuppy

snowpuppyasked

I’ve put my order through on the 10/01/2020 (Friday), it’s been two days and the order is still processing. It’s very important that I get my books by the end of the week as they are for a birthday present. Could I please have help in figuring out how to ensure that I receive my order on time? I live in Melbourne (a metro area) and for both books I’ve ordered, it has said that shipping would take 2-4 days, so it should definitely be possible to receive the books on time. My order number is 09326144. Thank you.

5 answers
Penny V.
Penny V.

In my experience, I received both email and text message with the delivery date the day prior to delivery. If you ordered Friday then I guess 2-4 days should mean you get your order Friday 17 or earlier.

Angus & Robertson
Jessica D.Angus & Robertson

Hi there,

Your order should arrive by the end of the week but I can have a look at it for you if you like. Just send me your order number and I'll give you an update.

Regards,
David

snowpuppy
snowpuppy

My order number is 09326144. Thank you.


Tony

Tonyasked

I ordered an "in-stock" book via A&R on ebay on 10/12. It was never sent. I messaged via ebay on 14/12 and 16/12 - zero responses. I opened an ebay dispute on 17/12 - still awaiting a reply. I reached out via Twitter today 18/12, no response. I reached out via your web contact form - no response. I phoned your 1800 number this morning and spent 35min on hold with no response. I called again this afternoon - it's been 30min and I'm still "in the queue" with no response (let's be honest, no one answers the phones, do they). Why don't you just talk to your customers? What's the deal here? I want the book before Christmas and I've paid for the item and heard nothing - is this some sort of scam? Would really appreciate a reply!

4 answers
Angus & Robertson
Jessica D.Angus & Robertson

Hi Tony,

I'm very sorry for the delay and difficulty in getting in touch with us. Could I have your order number please? I'll have a look into what's happened.

Regards,
David

Tony
Tony

Thank you for replying. Order No. 14-04264-97471 (via A&R ebay store).

Angus & Robertson
Jessica D.Angus & Robertson

Hi Tony,

I'm sorry for the delay, I can see that the order has now been cancelled and refunded. If there's anything else I can help you with please let me know.

Regards,
David


KatieSarkis

KatieSarkisasked

Hi David,
Not sure why you decided to stop the mediation and communication with me yesterday. I asked to speak to a Manager but was ignored. My order number is 09204780. You said you would issue an immediate refund after the books I ordered on the 6 Mayember 2022 for a Christmas gift are no longer coming due to your supplier lying to your company about sending them, 6 weeks after I bought and paid for them.
No refund has come through and no emails from Angus and Robertson stating that the refund has been processed.
Could you look into this please?
Thankyou so much,
Katie.

2 answers
Angus & Robertson
Jessica D.Angus & Robertson

Hi Katie,

I'm sorry for not getting back to you yesterday. I've just replied on your review.

Regards,
David

KatieSarkis
KatieSarkis

David I am happy to hear that the books have arrived- for some reason I can't reply on my review page- it won't submit. I would much rather the books than a refund. If you are sure you can get them to me by Christmas Day I will be so happy (and so will my mother in law!) Thankyou for helping to sort this out. Kind Regards, Katie.


Get an answer from our members and Angus & Robertson representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.