ANZ Smart Choice Super (page 2 of 3)

I’m in severe hardship with a disabled child to care for and after sending and resending the long list of paperwork to access a tiny amount of my own money, I’ve now been told that they won’t accept my signature which was witnessed and dated by a Professor as I forgot to put the date in for a third time next to my own signature. Clearly if the Professor declared he saw me sign it on a specific date then I also signed it that day. This fund are being petty and doing everything to delay my release of funds while my child goes without food. Steer well clear of this fund.

Shocking. Terrible system, terrible service, terrible product.
ANZ Super is in the dark ages. The internet accessibility is even worse and if you need to get your statement... you'll be waiting. It just too hard for them.

I needed to simply change some transactions to be classified as something else - which they brought my attention to, by sending me a letter. But couldn't do that simply over the phone - not to mention they NEVER reply to emails. And the 'request a call' service is a joke, just the computer calling you and you still have to go through all the 'choose this number' rubbish. If I wanted to do that I would have just called.

I've been injured, 3 doctors stated Total permanent disability, unable to work, homeless, yet they refuse to release my super. Wife being treated for severe depression, attempted suicide. Lost everything, home, financial credibility, everything.

An annoying ANZ dude calling me again and again, but didn't let me hang up the phone. I told him that I'm a low income uni student and I don't even have a proper job, but he recommended me this crappy super and kept saying that it's perfect for me. The consequence was all my super was gone quickly and even it took $88 within 6 weeks. I visited ANZ to cancel this crap, but even the banker said this is reasonable and she didn't even recommend any cheaper super. You guys are freaking thugs hope you guys go to hell.

less than one month lost $1000, can't change investments they say end of financial year they are getting statements done so everything locked can't even move my money. i have request to move my money els where been 2 weeks still noting done, have lodged a complaint with Anz.

Expect to be given bad/misleading information, enjoy long periods on hold and the person your speaking to to have very little information about superannuation.

Lost $370 in 9 days since roll over. Changing super funds as I don't want to gamble with my future. Really disappointed in myself that I didn't read up about the fund in more detail and what it does with your money.

contact the financial services ombudsman !!! this is the appropriate thing to do in these circumstances. they will tell you what to do

I had 41800 with ANZsuper 3 months ago and now its down to 40800- lost $1000 in 3 months and the answer i got was the stock/share in volatile. Giving them til xmas to pick otherwise moving to another provider. No good enough ANZ.

I received a statement today from ANZ super to discover that I had given them my hard earned money for a total return of, wait for it...... 0.6% - yes that is correct, 0.6% for a full 12 months! When I ring to query the poor performance, I am told it was my fault for selecting the plan. When I explained I had never spoken to a consultant in 10 years, I was told "we are not financial advisers". So it begs asking, what are ANZ doing in the superannuation business? We give our money to a business that basically abdicates itself of all responsibility, but happy to take the money............ My account will be closed and moved elsewhere forthwith.

Pathetic customer service. Waited for 1.5 hours to be connected and then still unsatisfied with response. I am moving my account.

After making a bad decision to leave my old super I joined ANZ Smart Choice and promptly lost $1600 in 5 days! I am now back with my old super and couldn't be happier as I have had growth already . Apart from a loss in such a short time the service and advice was amateurish and left me thinking they don't know what they are doing! Say no to this super fund! See my ANZ bank review for full story.

I joined ANZ in 2014 and it had minus interest in 2014 and 2015. I booked an appointment with their advisor as a free session consulting. When i went there to see the advisor he had left the branch without letting me know and cancelling the appointment. The second time he just asked me some questions and when i asked him to explain about them he said you have to pay $1700 and then i will explain details.
It was really disappointing and i changed my super.

I chose ANZ for convince well that was a mistake. It might have been convient but did not perform and when I asked about changing my investments got told I needed to pay between one and two thousand to talk to their financial advisors I do not need someone to tell me that a fund that had a minus interest rate could give me advise. So I bailed out and went to another fund which at least is showing signs of growing not decreasing like ANZ

I'm OUT !. Paying almost $7k a year in Death and Income Insurance and poor fund performance - why would anyone stay ?

When I call my primary fund (RUSSELL)...they are all over me with options, suggestions, improvements - all positive.