My bf just transfer 1500 AUD one and half week ago and until now we can’t still get funds which is nonsense, and in Europe I can’t use this useless card to buy bus ticket at machine And also online, if I knew the product was so bad I could just use my normal card without any issues.

Will never use it again! Hidden charges, wrong currency swaps, problem to use at ATM and shops. Not nice customer service, not eager to help. They just brush you off. I’m really disappointed with you anz !

I got an ANZ Travel Card for my one month trip to Europe and England. I visited a branch to apply and got everything set up within minutes. It's free to load money onto the cads the first time so make sure you transfer enough money. The cards were easy to access online and viewing the transactions was no problem at all. I loaded two types of currency onto the card and when I'd spent all of my Euros it started to deduct the Pounds which was a great feature. One of the cards did stop working after a few days however they issue two cards with separate pins so that was easily sorted and the second card lasted the remainder of the trip.

I would recommend and use them again.

It was too easy to obtain. It was hard to use, could not get 24/7 assistance while in Germany over Christmas. Now I am having problems getting the $1,000AUD remaining on it refunded. I am still waiting, 4 months later, for an explanation from the bank of several amounts debited and credited then debited again at a higher amount. Until they explain it to me I am unable to get my own money. There was no satisfactory customer support, even now after arriving home in mid January.

Terrible. I transferred money to my travel card while overseas and had to wait 5 days (over the weekend) for my funds to be available. I was left without funds for that time and incurred extra borrowing costs. The system proved to be complicated and clunky. Never again.

Try phoning from overseas to this company and beware of doing that during their dinner break or late into Australian time like after midnight. Good luck getting hold of them. This is so even for stolen or lost cards!!! it’s daytime overseas. It heaven forbid if you need them at that time. I have complained to a supervisor previously but nothing seems to have changed. They can ignore your call all night long!!

Renewal cards issued by ANZ in their new system are not accepted at any store. Correctly activated. 3 Tele complaint calls made no help given cannot access money appalling service.

After February 2018, they more charged every cash out “unsupported fee”.
Such a useless and expensive transaction fee travel card in the world!!!
I’m very not recommend this card.
(2 years travel card user)

Several times I tried to login and simply check my balance or do some transaction. Sometimes it works but some days it rejects the user Id or password. When I try to restore or change it I get the answer: User is not registered.
I am going overseas and have no idea if it will work at all and cannot see how much I have in my account. Terrible feeling! It is my money and I have no control over it.

I am a current ANZ Bank customer. I have done business with ANZ for 51 years, from a mere savings account to many local and international business accounts which I have no issues with at all. However, I cannot believe ANZ would let themselves get involved with such an unreliable and user unfriendly product. This Travel Card borders on being dodgy and after the bad experiences and grief I have had in almost every aspect of using the ANZ Travel Card including transfer of funds, closing off a currency from multiple currencies and incorrect withdrawal disputes, I will never ever trust ANZ for personal international currency products again.

Currently overseas and have to wait 3 days for money to be transferred onto my anz travel card. This is not acceptable considering other travel cards get money transferred on instantly. They also scheduled an online update from the 18th of February to the 19th February from which you would not be able to access your account. It is now the 20th and I still have no access. It also doesn't get accepted at some places. Not a trustworthy or efficient card.

Every time I transfer funds to my ANZ Travelcard I have to wait 3 days for it to clear into my Travelcard account. A friend with another bank’s Travelcard gets his funds immediately upon transfer. A THREE DAY wait is unacceptable when travelling and can often leave you in a precarious financial position.

For four full days after arrived in Bali, I couldn't withdraw any money from any ATM bc cash out function was locked. I only had 100 usd during those four days, imagine how desperate I was in that situation. It was one of the most terrible moments while traveling overseas. Just a terrible scamming service. I highly avoid to recommend this ANZ travel card at any costs.

This is the worst travel card ever!! Deposited money 7 days ago and it still has not available to me!!! There is no support! And I have no money on my holiday!