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3 questions from our users
Thomas Basked
Hi can I get an owners manual for this model. Also do not have a key to remove the battery what can I do?
1 answer
Brett R.Aseako
Hi Thomas,
I think you have already sent us an email direct which we have responded to. If you get back to us on what we have asked then we should be able to assist you with both a manual and key lock.
Regards
Aseako Electric Bikes
ahfongasked
We had the alto aseako bike for 4 years but the battery is not working now. We are not sure why the barteery does not. How long does the battery last? We checked the price of a new battery and they were quite expensive.
1 answer
As you are probably aware - batteries do not last forever and eventually need replacing. Best bet is to get in touch with Pro Electric Bikes & ask them the same questions. They are very helpful.
Lindyloukasked
Hi I haven't used my aseako bike for twelve months and now the bike isn't working - no power. Do you have any suggestions maybe I have to buy a new battery ? Linda
2 answers
Brett R.Aseako
Hi Linda, Please email us direct on [email protected] or call us on 07 5448 9418 and we will ask some question and advise.
I suggest you connect the charger to the bike, disconnect the power outlet lead from the battery, and leave the battery on the charger for 24 hours or so. If the battery is dead flat it may slowly accumulate enough charge to kickstart the charging process proper. Then charge it to completion.
If that fails, contact Aseako. A new battery may be needed.
For future reference: all modern batteries should be maintained as close as possible to fully charged at all times. So frequent connection to the charger is a must. I connect mine through a surge-protected power board with overload cutout. It is quite safe to leave it unattended on the charger; to even leave the house and go on holidays with it on the charger to maintain charge.
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