I don't know if product is good, but customer size is terrible
The Australian run office is terrible. Its hard to tell if the product is good if there is terrible customer service to look after it when it is not working well within the first year. Waiting 6 months for it to be fixed.
Purchased in .
The chlorinator allows you to leave the pool alone during the week and you know it will be fine on the weekend.
This is a chlorinator, it does its job may need a little more assistance than what I thought but I love it. I glad we have one to help us day to day.
Purchased in at Freedom Pools.
Ongoing issues with this product
In May 2021 we had the cell and the electronics of our chlorinator replaced under warranty. We were happy with ASTRAL service and it was Winter so not such an issue, however, we are having the exact same issue as last time - no chlorine being made and it is the middle of summer, prime swimming time and we are having to worry about the pool, dose it with liquid chlorine and so on. The system is still under warranty and the pool shop is going to put another claim in for us. It is simply not good enough to have these ongoing issues with a $3000 product which has never worked for more than 12 months before breaking down. This time it has worked for not quite 9 months before breaking down.
Eq35 not producing chlorine
I purchased my E35 from a reputable pool outlet was recommended the Astral E35 by a friendly sales person.
Noticed the pool wall was getting a mould build up, so I checked the chlorine level and to my disappointment it had zero chlorine and had friends coming over for New Years eve.
Tried checking the the main board, the LED readout has faded, Could just make out the timer is programmed for 10hours daily and on max output.
The unit is less than 12 months old.
I just want this thing repaired or replaced with a more reliable model.
Will try their office again next week.
Purchased in .
To say this chlorinator is a disaster is an understatement. On my my 4th motherboard in 2 years, Astral refuse to replace the unit with something else. Keep attending around 2 to 3 weeks after a service/warranty call is made to replace the board, while I have to self chlorinate in the meantime.
This breaks and needs replacing right after the 2 year mark
They say that you get what you pay for but in this case I paid way too much for a really really substandard product. This breaks right on the 25 month mark, when the warranty has expired. DO NOT BUY.
Purchased for $554.
Poor quality product
I installed a brand new pool with the AstralPool viron eQuilibrium EQ25 which is less 4 months old. The up/down bottom is so hard to press. I can only figured out how to work it recently. I have to use my nail and very hard and push on a certain small spot for it to function and I don't get it going every time. I doubt the quality of the product is reliable if the button don't even seems to work well.
Purchased in .
Failed within 3 days of install. Warranty needed they take 6 weeks to come out.
Great unit when it works I brought one in 2015 then broke out of warranty so got a new one and already had 3 warranty problems with the main control box. Not sure what’s happening
Purchased in for $1,950.
- Viron eQuilibrium EQ45
3 service calls within 12 months and no response from Astral!!!
When renovating my pool I went with Astral as in my ignorance I believed Astral was providing quality products with good service. How wrong I was for with both assumptions!
Within a year I logged my first service call as the mobile app stopped working. Astral cancelled the repair visit 3X. So 2 months later I had to get Fair Trading involved after which they suddenly showed up! To be fair, the service engineer does a great job. Within a year the same unit stopped working again. This time they came around was reasonable quick (within 1 month). T...
Purchased in at Australian Internet Poolshop for $2,500.
Not fit for outside use.
Bought this product one year ago with a 5 year warranty, was installed in the same place that our previous chlorinator was installed which lasted 10 years. Ants however were able to infiltrate the casing on this product and short out the circuit board which Austral would NOT cover under warranty even though this is clearly a design fault not being a fully sealed product for outdoor conditions.
Recommend DO NOT buy this product unless you can install it indoors and away from any environmental influences.
Now in the hands of consumer affairs.
Purchased in for $2,000.
Worst pool system ever
Has PH sensors fail twice at $300 a sensor the chlorinator cell fail $450 and two weeks later the main unit fail $1550 this whole system is nearly 5 years old, told by the supplier that’s normal to only last that long ! Absolute crap!
Purchased in .
Still works, but like others haven't had a good experience with Fluidra
We had our pool installed 18 months ago with all Astral products since installation. Eq25 with both probes, HX120 heater, infloor cleaner, the works.
Unlike others so far my Eq25 has worked fine. The pH remains stable as long as the buffer is maintained and the chlorine was fine as long as everything remains balanced via regular testing. That is key. Most advice is test monthly, but given what I know now I'd say test weekly.
Whilst I've had my in floor cleaner, filter and now recently the heaters heat exchanger fail within 18 months, despite ha...
Purchased in .
Seven years old, broke down for the third time. Service is useless.
Built date October 2013. Within 3 years the mainboard was faulty (chlorinator kept on starting and stopping). The mainboard was replaced under warranty in 2016.
Within 1.5 years (in 2022) the chlorinator had the same symptoms. It was just out of warranty and the warranty on the previous repair was only 90 days. Astralpool was happy to cover this under the pro-rata warranty and charge me 80% of the total $750 repair bill. I didn't agree but they were impossible to communicate with, they kept on hiding behind their "warranty manual". I told the...m that doesn't exclude them from Australian consumer law and I suggested to discuss this with the ACCC. The life expectancy of an expensive chlorinator should be longer than 5 years especially since the mainboard was only 1.5 years old. After a few weeks, it was repaired for free. November 2020, the same symptoms. Starting and stopping. I can't be bothered contacting them. I'll buy another chlorinator and stay away from Astralpool and Zodiac. Zodiac merged with AstralPool under Fluidra in 2018. I had good service in 2016 (first fault), since 2022 horrible service. My local pool shop stopped selling Zodiac because their service was very bad and since the merger, they also stopped selling Astralpool.
Purchased in for $2,200.
Overpriced "top of the range" JUNK!
We had the whole Astral suite installed with a new pool. It functioned flawlessly for about 6 months before the first probe failed. Soon after the pump needed to be rebuilt which took 2 weeks. on both of these occasions the after service was great so we didn't think more of it. After 3 years of use though, we have had the main board replaced twice from fault, the screen needed to replaced twice because it stopped working and could not be read. The probes both failed again and even the new Gen2 ORP probe has failed. At around $350 each, it beco...mes quite expensive to replace them roughly every 12 months. The ORP sensor has again failed after 12 month (just out of warranty). The product is terrible and i could not recommend any Astral product. The reviews on here are proof that it is over priced and no where near the premium product they suggest it is. NB: the Astral heat pump water heater we also had installed with the pool has now broken. That equals 100% failure rate for every Astral part installed in my pool system. Pump, EQ25, ORP/PH PH probes and also the heater. The service...... Well, the service is worse that their actual product line. It takes forever to get through on the phone (should be a good hint there) and they do not respond to the preferred web service requests. The service technicians continue to find blame in the consumer and find every excuse to exclude the warranty claim. The technicians are rude and to the point where i needed to leave work as my partner was starting to feel bullied. I had no idea about pools before i purchased my new install, i now know something....... Steer well clear of anything ASTRAL. (also the Zodiac pool cleaner has broken down after 3 years. Also from the same group of companies!)
Purchased at Aquatechnics.
Astralpool is bad and after sales service is non existant.
I have an E25. I live in Perth. I bought the E25 around 2 years ago from a company that is now (recently) bankrupt and has no record of my purchase. The Chlorinator has a manufacturer label of September 2017, so I like to think of it as pretty new in the scheme of things.
My chlorine level was low so I thought I'd get the cell checked. I had no error labels on the unit, except on occasion I would look and it would be fine one minute, then have a no salt/ no flow error the next. It was sporadic - I thought it might have been the flow but then it...
Purchased in .
Questions & Answers
Hi, What does PH FAULT 17 mean? I understand from other answers on this forum that it could be due to the unit and sensor not communicating. But what does that really mean? I clean the probe gently with jiff as recommended, but can't find any good documentation on this error or how to measure the probe and unit with a multi-meter to verify that both are in working order.
Hi, my system regularly stops producing chlorine for no apparent reason. The water ORP hasn't reached the set point yet it will automatically stop producing chlorine (as can be seen by the lack of evidence in the cell) and the unit displays zero chlorine production. I can switch to "manual" production and then I can see the cell kick into life. but at a later time it will switch back to zero production! I'm baffled. Any ideas?
Get an answer from our members and AstralPool representatives
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.