Reviewer Photos & Videos
Terrible Experience
Purchased through Kenwick office, we live rural on a farm 2 hours from Perth. Salesman asked if we had a loader, and suggested we could use that instead of getting a crane. Install day arrived, and it took an over an hour to get the pool off the truck - odd noises were heard as we were trying to get it off, to which I asked is that normal - "yeah it is", (I now realise it was the gel coat cracking) it was a terrible windy (40km winds) day, raining and the installers kept persisting, a few times I suggested this isn't going to work the loader ca...Read more
nt get high enough, they were sure it would be fine - who am I to argue with someone who is a professional? I even rang them the day before to tell them the weather was going to be really bad. Finally got it off, and moved towards the hole, straps slipped and pool cracked in the middle of shallow end, boys packed up and left said some one would come repair - which they did and it looks terrible. Worst repair job I've seen. There are hairline cracks all around the pool. Kenwick tried blaming us, for not using the right/adequate equipment, - it was their salesman who told us the loader would be fine. They came back to install the following week told me to have the crane there by 8.30am so we arranged a crane, he was there at 8.30, installers arrived at 9.15am - the height that crane lifted from was so much higher than the loader, and the crane driver said it would never have worked with the loader and the installers should never have tried. It got it up off the ground and in the hole within 20mins. Kenwick then charged us an extra $1210.00 to come out for install but paid for the crap looking repair as a favour. The boys disappeared into town (20km away) for a couple of hours once the pool was in, then came back to finish. Once the install guys finished I asked them do they do the handover, they said "good luck you wont get one out here" another thing that was sold to us by the salesman as an included part of package. After a few phone calls we got the handover - that was probably the best experience we had was with the contractor who came out. We were very clear with the salesman that we are on a farm lots of dust and sand so need a decent filter system - we received a cartridge filter. We have since spent an extra $600 to change it to a sand filter (works 100x better) which is what about 15 others farmers in our area told us they had - as the cartridge filters don't cut it out on farms. Apart from the terrible customer service and a horrible looking pool, our kids have enjoyed swimming over summer. I wouldn't recommend Kenwick Freedom Pools.Similar opinion? Write a review on ieatwords.com.au!
VickiSouth East Queensland, QLD
- 3 reviews
Freedom Pools Springwood - highly recommend!
Such a great experience dealing with Paul and the whole Freedom Pools Springwood team. From start of the process to completion they were awesome - everything done to perfection. Would, and have, highly recommended to others thinking about having a pool installed.
Tony and Vicki
Nudgee
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
LucySouth-Eastern Region, NSW
- 3 reviews
5 + stars for Freedom Pools Wagga from start to finish
Freedom Pools Wagga were excellent from the very 1st conversation to any support post installation. The installation team were faultless and we had some issues with leaks which were dealt with in a remarkable timeframe and with a smile. the pool is the largest they could get for us ( its a farm no point going small), in-floor cleaning is an absolute must as is the solar heating. After sales service has also been fantastic, never a missed call ( ok there's only been two in 3 years). the pool is used as soon as the temp gets over 22 degrees and can not recommend it highly enough.. and I've waited 3 years to put up this review and ( to quote another's ad) I'm still feeling it!!! Stu and the team are on top of their game and value for money!
Similar opinion? Write a review on ieatwords.com.au!
Find out how Freedom Pools compares to other Pool & Spa Shops
Know better, choose better.
hotkiwiPerth, WA
- 37 reviews
Probably good pools but can not rely on them
If was genuinely interested to have a lap pool installed by Freedom Pools. So I contacted their salesteam in O'Connor here in Perth, they asked for a date and time which I gave them, but never heard back. Gave them a second chance, and took off work to meet them at my house at 8 am. Waited till 9:30, nobody came.
Lesson I learned in the past the hard way: if you can not trust them to stick with appointments at this stage, then the real job is going to be a drama as well.
There are many good alternatives.
Similar opinion? Write a review on ieatwords.com.au!
EddSouth East Queensland, QLD
5 + stars for Freedom pools Springwood
Good job from start with Paul to finish with Jaee.
Very happy with final look.
If we are going to build a pool again it will be Freedom pool.
Big Thanks to all team: Paul, Liz, Deb, Dale, Corey, Oscar, Jaee,..
From
Ed
Tarragindi,QLD
Similar opinion? Write a review on ieatwords.com.au!
DarrylSouth East Queensland, QLD
Pool installed at perfect time
Pool is used atleast twice a day, school holidays are a bonanza. No more long drives, lugging towels etc.... to beach or public pool. Just walk out back and get in pool.
Similar opinion? Write a review on ieatwords.com.au!
Quality Pools - Quality People
We have used our pool everyday over summer and love the soft water due to our eco system we purchased. Had normal chlorine before however this is so much nicer. The kids don't have sore eyes.
Cleaning is easy and affordable so far as long as you check level every 12 days or so.
Hand over so helpful and informative.
Similar opinion? Write a review on ieatwords.com.au!
CarlyPerth, WA
Wonderful Service
We had our pool installed a few years ago. Service was great and efficient. I have recently dealt with Ben from Freedom Pools- Kenwick again and the service was impeccable.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
DreamcatcherWestern Australia
- 4 reviews
- Verified customer
Great service by Benjamin Eizer
We had our swimming pool installed by Freedom Pool a few years ago. The process went smoothly. It gives my family so much fun in the hot summer days. We had issues with our pool this year, Ben went out his way to help us solving it. I couldn't thank him enough. He is a true professional!
1 comment
Freedom P.Freedom Pools
Thank you for your 5 Star review, we are glad to see you are happy with our service. Hope you keep enjoying your Freedom pool for years to come.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Freedom Pools compares to other Pool & Spa Shops
Know better, choose better.
IrisSouth East Queensland, QLD
- 2 reviews
Fabulous product and service.........
We have just had completion (pool fence inspector) on our beautiful Freedom Ambassador pool. Our build started on 17.09.19 and was handed over to us by Freedom on 17/10/19. We were lucky with no inclement weather to hold anything up and have been really impressed with the whole building process. From meeting with Paul to discuss pool shapes, filtration systems, colours and tiles, to Dale who came out to the sight and marked it all out, to Steve (thanks for relocating a much loved but 'in the way tree' for me -which is thriving) and Cory who di...Read more
d the dig out and placement of the pool, then Trae (hope that is spelt right) and Travis who did the install and then to Oscar and Jae for the equipment setup and final clean and hand over. To say it has gone 'swimmingly well' (pardon the pun) is an understatement. Nothing was too much trouble for any of the trades and each and every one of them has been polite, punctual and professional at all times. The office staff need a mention too, thanks to Debbie, Leigh and Liz for quick responses to any of my queries. We are very impressed with the manner in which our pool build was handled and will definitely recommend Freedom Pools at Springwood to anybody wanting to build a pool. Thank you everybody.1 comment
Freedom P.Freedom Pools
Hi Iris, thanks for your 5 Star review. its great to hear that you had such a wonderful experiance with out team. we wish you many years of enjoyment in your freedom pool.
Similar opinion? Write a review on ieatwords.com.au!
AnnePerth, WA
- 3 reviews
Best thing we did.
We use our 11m lap pool nearly every day from Sept to April. The solar heating increased our time of use. As my husband is FIFO I had to learn how to maintain the pool, which was not too hard. It is sparkling all year round. Great backup from Ben. Nothing was a problem. Installation a breeze.
1 comment
Freedom P.Freedom Pools
Hi Anne, we are so pleased you are happy with your Freedom pool. We wish you many years of enjoyment and thank you so much for the 5 Star review.
Similar opinion? Write a review on ieatwords.com.au!
Wayne C.Central, SA
Great Product, Great Service
The whole experience of having our new pool installed was excellent from all areas, sales, site visits, installation crew, hand over & office staff, I would highly recommend these guys if you looking for a hastle free pool purchase, excellent communication & work ethic.
1 comment
Freedom P.Freedom Pools
Hi Wayne, we are very happy to hear that you had such a positve experiance dealing with Freedom Pools. we wish you many years of enjoyment in your new Freedom pool.
Similar opinion? Write a review on ieatwords.com.au!
DavidSouth East Queensland, QLD
Springwood - Amazing service Justeen
Absolute amazing service from Justeen from the start to the complete end! We have been extremely pleased with how authentic she was and would really like to thank her for all your hard work. She has kept her word from the start and has never let us down at all.
Justeen was honest from the start and never once tried to do a "sales pitch" she has been genuine and kept to her word and allowed us to make our decisions. I would highly recommend Justeen as your source of truth and if you are considering getting a pool. she is always willing to help and is so caring and understanding and actually comes to your house to look at where you want to place the pool. Best service by far
1 comment
Freedom P.Freedom Pools
Thanks for your 5 Star review David, we are so pleased to hear you had such a great experience buying your pool from us. We wish you many years of enjoyment in your new Freedom pool :-)
Similar opinion? Write a review on ieatwords.com.au!
LindaSouth East Queensland, QLD
- 2 reviews
Freedom Pools Springwood QLD
We can not fault the service we've received from this company and its staff. The whole process from beginning to end was fantastic. Communication throughout was exceptional. Dale and Elizabeth went out of their way to help with any concerns we had. Our pool was completed on time to an exceptional standard. Peter from the landscaping company recommended by them also helped complete the process seamlessly. We would highly recommend Freedom pools Springwood to anyone looking at installing a pool.
1 comment
Freedom P.Freedom Pools
Hi Linda, Thank you so much for your 5 Star review, we are so happy you had a great experience with our product and service. We wish you many years of enjoyment in your new Freedom swimming pool.
Similar opinion? Write a review on ieatwords.com.au!
Branten W.Perth, WA
always Helpful
Thanks for all your help and support while carrying out the Instillation. Pool came out really well and they provided good support if any issues arise. Thanks again freedom pools
Similar opinion? Write a review on ieatwords.com.au!
Find out how Freedom Pools compares to other Pool & Spa Shops
Know better, choose better.
CarolePerth, WA
Fantastic Service and Workmanship
Our 10 x 3m pool was installed by Freedom Pools and we are thrilled with the end result. Everything went like clockwork and to schedule. Everyone was very professional and the installation guys were amazing. Attention to detail was spot on! Our pool cover was installed by Elite who also carried out a great job! Thank you!
1 comment
Freedom P.Freedom Pools
Enjoy your new pool Carole, happy to hear you are pleased with your Freedom Pool.
Similar opinion? Write a review on ieatwords.com.au!
StewartPerth, WA
- Verified customer
Great Service Friendly staff who are always willing to help
We recently installed an entertainer 5.5 from Freedom. The pool install was exactly as outlined and completed on schedule. The pool landscaping was undertaken by Variety Landscapes and I recommend them to anyone installing a pool.
1 comment
Freedom P.Freedom Pools
Enjoy your new swimming pool Stuart, we are so happy you love it.
Similar opinion? Write a review on ieatwords.com.au!
Damian T.South East Queensland, QLD
- Verified customer
A Freedom pool of perfection
Huge thank you to the team at Freedom pools in Springwood who have done an amazing job on the installation of our pool. We had a bit of a shaky start and were held back with weather and some delays in the manufacture of our pool shell but freedom were in contact the whole time so we knew what was going on and provided us peace of mind! The freedom pools team were prompt and of high standard in their workmanship, everyone was always friendly and nothing was ever too much trouble. Can hardly wait till its gets a bit warmer, we will defiantly be in our pool everyday!! Thank you for everything the team have done for us and I would happily recommend freedom pools to anyone interested in buying a pool!!
1 comment
Freedom P.Freedom Pools
Thanks for the great feedback Damian, we are so glad that you are happy with your experiance and your new pool.
Similar opinion? Write a review on ieatwords.com.au!
StephenPerth, WA
Very Happy
Very quick and hassle free exercise. Less than a week from earthwork to handover. No hesitation in unreservedly recommending Freedom Pools Kenwick. Our pool is the SAN Remo, exactly what we wanted.
1 comment
Freedom P.Freedom Pools
Hi Stephen, WOW thanks for leaving us such kind feedback. We're glad you had a great experience. Wishing you many happy memories around your new Freedom pool!
Similar opinion? Write a review on ieatwords.com.au!
LeesSouth West, WA
More than happy to recommend.
I am 2 hours away from Freedom Pools, and nothing was a hassle from start to finish. I was never placed in the "To Hard Basket"
I found everyone, from sales, to workers, to after sales service 10/10. Every body really made me feel welcome and nothing was to hard. Most importantly the after sales service, Brilliant. They are not a company that once they have your money you don't hear from them again, in actualy fact its the opposite. They will help you months after the install if anything arises. The company is run like a well oiled machine.
I would highly recommend Freedom pools.
1 comment
Freedom P.Freedom Pools
Hi Lees, thank you for the wonderful feedback. It will be passed onto the WA team. Wishing you many happy memories in your new Freedom pool!
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Merlinasked
why are there so many reviews by customers who have not even received their goods yet. Who cares if the sales department are polite and attentive? I mean it is nice if they are, but the real test is when the goods arrive, their condition, servicing, warranty issues, etc.....
No answers
Nick M.asked
I've noticed a crack in my freedom pool is that covered under warranty and who do I call in logan qld to have it fixed .
1 answer
Just call the office and speak to one of the staff, they will be able to steer you in the right direction.
Nikki Hasked
What does the lifetime structural warranty actually cover?
6 answers
Freedom P.Freedom Pools
Hi Nikki, the lifetime structural warranty covers the structure of your pool shell and it's construction. Thanks, Freedom Pools
Would it cover a 90 degree poly pipe elbow that is moulded into the fibreglass shell for a spa seat air line?
It definitely does not cover the fibreglass coating, they blame it on incorrect chemical balance - do NOT buy a Freedom Pool
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Freedom P.Freedom Pools
Hi Carly
Thank you for your 5 Star review. We are so happy you have had a great experience dealing with our team. Wishing you another wonderful summer in your swimming pool.