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Reviews

3.0

21 reviews
5
(8)
4
(2)
3
(0)
2
(3)
1
(8)
  • Product Quality
    3.8 (5)
  • Return Claim MadeYes (2) · No (4)
  • Shipping
    2.3 (3)
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markSydney Surrounds, NSW

  • 2 reviews
  • Verified customer

Don’t risk it

published
Product Quality
Shipping
Return Claim MadeYes
3 comments
Aussie CPAP
Di B.Aussie CPAP
mark
mark
Aussie CPAP
Di B.Aussie CPAP

We understand how you feel, thanks for providing the order number. Rest assured that this will be looked into. Please expect us to contact you within the day.

GEORGE WALTON

GEORGE WALTONAustralian Capital Territory

  • 3 reviews
  • Verified customer

Great Product with Great Service

published

I'm in Australia and needed a new CPAP machine quickly to replace my Resmed S9, which was on its last legs. I bought the Resmed Autosense 10 Auto for heaps less then I could in Australia. I was worried about delivery delays (USA to Oz), but even shortly after Christmas, I got my machine on the 4th working day after purchase - amazing! The tracking process was extremely detailed too. The "10" was easy to set up, does a great job and I've slept longer and felt better than I have in years. I will buy my next machine from them too.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Aussie CPAP
Di B.Aussie CPAP

Thank you for the lovely feedback, George! We’re so happy you receive your purchase earlier than expected. :) We’d love to continue providing great service to awesome patients like you. Thanks again! -Di

Patrick L.

Patrick L.Perth, WA

  • Verified customer

Product is excellent no complaints, the service I got from Alan was great

published

I was calling from south of the river the distance I traveled was not disappointing the service I got was better then the other place I went to first. Staff was very helpful and friendly.

Product Quality
Return Claim MadeNo
1 comment
Aussie CPAP
Di B.Aussie CPAP

Hi there!

Thank you for taking the time to post your review, we surely appreciate it!
As an online supplier, it is our aim to be able to provide friendly and convenient ways for you to purchase your CPAP machine and mask. Cheers!

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Angela and Derek

Angela and DerekBargara

  • 4 reviews

Aussie's beware!!!!

published

Don't be fooled by the company name: Aussie CPAP.
You would think a five-year warranty was fabulous, but as it is an American machine, local ResMed dealers will not confirm any faults. Nor does the warranty cover the cost of returning to the Australian address. Even more importantly, the warranty does not cover arrangements for a loan machine while waiting for the replacement to arrive, which is up to three weeks. So that is another cost to consider. The price may seem excellent value for money, but please be aware of the pitfalls of buying a CPAP from a non-Australian company.

Product Quality
1 comment
Aussie CPAP
Di B.Aussie CPAP

Aussie CPAP

published

I bought after being told there were no customs taxes. I was charged $105AUD before they would release the product after a week. It shipped fast to Sydney but was not delivered for almost 2 weeks. They did refund the customs charge immediately. They said this had not happened before. Customs informed me that products over $1000 attract fees. The product is excellent. It was by far the cheapest in Australia, but time delay and fees may be a factor to consider when choosing this company. Still, even though it was delayed, the cost was much cheaper. Overall I am satisfied.

Product Quality
Return Claim MadeNo
1 comment
Aussie CPAP
Di B.Aussie CPAP

Not an Aussie company

published

Bought from here believing it was an Australian company. Bank statement shows money went to Singapore, delivery email says being shipped from Las Vagas. 1 week, not even in Aus yet. Don't order from here if you need this in a timely manner.

Return Claim MadeNo

Rip off

published

Took my money and I never received the product - I am currently in touch with consumer affairs to get a refund. Absolute rip off. They dont answer phone calls nor emails

Shipping
Return Claim MadeYes
4 comments
Aussie CPAP
Di B.Aussie CPAP
Alfred
Alfred

How could I?! When you don't answer your listed phone number nor e-mails!

Alfred
Alfred

I have sent another e-mail to [email protected] and still received no communication from you

Adam E

Adam EPerth

  • Verified customer

Extremely satisfied with product and purchase from this company

published

I was a little nervous to purchase at first, as it was coming from overseas (USA). But after reading through all the reviews, I took the plunge. I ordered on Monday and it arrived (by courier) on Sunday afternoon. All genuine brand products (i.e. ResMed and Phillips) and priced at $250 - $600 less than any rival companies (total cost was AUD$1,497 - no other bank fees were charged). I wasn't concerned about claiming a rebate, as my health cover didn't cover it anyway. I knew what I needed to purchase, as I had hired the exact same equipment from the Chemist. Absolutely happy with the purchase and this company.

K.A.S.

K.A.S.Melbourne

  • 7 reviews

Avoid these people!!!!! They will never leave you alone!!!

published

I purchased one product once for someone else a few years ago who wasn’t familiar with online purchasing.
Big mistake. These creeps have not left me alone since... I am not exaggerating it is taking YEARS!!!
I have called, emailed and tried blocking but these creeps keep spamming me regardless of how many times I have begged and demanded they stop. I tried calling again but ended up at an overseas call centre who only said they would ‘email head office’.
Buyer beware. I don’t believe they are ethical, nor know how to follow basic law, nor do they have any respect for the individual.

1 comment
Aussie CPAP
Di B.Aussie CPAP
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Olle

OlleBrisbne

  • 3 reviews

Warning Warning

published

You never get your money back at the time you realise you been ripped off. Stay away from all C-cap's

2 comments
Aussie CPAP
Di B.Aussie CPAP
Olle
Olle
Denise

DenisePerth

  • 5 reviews
  • Verified customer

Excellent, excellent. excellent

published

Purchased the ResMed Airsense 10 Auto online. I was unsure at first as the offer seemed too good to be true. I need not have fretted though as it was a genuine offer, the website was also easy to use and was safe. The speed the order was dispatched and delivered was unbelievable, even got a Sunday delivery! I would not hesitate to use again.

Tony

TonyRichmond-Tweed, NSW

  • 2 reviews

Good Customer Service

published

I also got a good deal online and the product delivered from the States in quick time. I required the tax invoice to reflect their Australian contact details which they kindly obliged.

hq686

hq686Melbourne

  • 2 reviews
  • 3 likes

My problem is the air I breath in through the machine with some smell like plastic or chemical

published
  • Verified customer

One of my best buys ever

published

I bought a ResMed Airsense 10 Autoset CPAP Machine Auto with Humidifier and Heated Tube for 1,497.00 AUD. The product came with a free mask and arrived in perfect condition in just five days (and free shipping), which I found absolutely amazing. This saved me so much money compared to buying it from an Australian vendor. Do not listen to the stupid reviews on this site which claim that this seller is bad, because it is not Australian. They are absolutely amazing!

  • Verified customer

Worse Service EVER!!!!

published

I've bought a machine from this mob for my dad because it was surprisingly cheaper than other suppliers. However to my utter disappointment you cant register this product in Australia to track your progress and collate data. Dont waste your time or money with this supplier because YOU WILL GET BURNT!!!

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  • Verified customer

Excellent product - free headset

published

I understood the product came from overseas, it came within 5 days (I have waited up to 2months for a recent purchase), I could not register the product in the states but I monitor it myself using sleepyhead (free software) I paid $1600 which included a free headset. This was much cheaper than anything I could buy locally and I wouldn’t hesitate to purchase from them again. Cmon Australia get competitive

JohnS

JohnSCanberra

  • Verified customer

Cheap price, expensive purchase

published
GREG

GREGAdelaide

Aussie CPAP. Great price and great warranty here in Australia.

published

I brought Resmed Cpap machine and saved $1200 compared to the price here from local dealers.
I read some bad reviews about Aussie Cpaps warranty but I think these are set up reviews by the same companies that are bad mouthing Aussie Cpap saying that their machines have no back up.
This is totally false,as 9 months after I brought the machine it developed a noise.I emailed Aussie Cpap who asked me to send it to their representative in Victoria.Two weeks later I received a brand new machine.
Aussie Cpap is a good company,who sell much cheaper than local companies and they do have a representative here in Australia,and provide really good warranty.
Many Thanks Aussie Cpap

John W

John WBrisbane

Purchased cpap machine with mask $1599

published

Purchased a resmed auto cpap and mask with free delivery for $1599 I was able to save a lot from what my Australian supplier quoted. They are based overseas however I experienced an easy purchase and any questions I had were answered promptly and accurately.

You'll get an overseas transaction charge

published

Despite the fact that the price appears in Australian dollars, these guys are not in Australia. You get a massive overseas transaction fee which makes the lower price not worth it

Page 1 of 2

Questions & Answers

Donna

Donnaasked

Does anyone have the resmed for women? Just wondering what it’s like

2 answers
Angela and Derek
Angela and Derek

Yes but apparently no different from other resmed machine, just a different colour :) Have you seen my review above?

Aussie CPAP
Di B.Aussie CPAP

Hi Donna, there is the Resmed Airsnese 10 autoset For Her. This is the white one. The settings are similar with the black machine . For more information, kindly check our website. https://www.aussiecpap.com/au/product-category/cpap-machines/auto-cpap-machines/

Jason Zhou

Jason Zhouasked

do you provide Australia invoice as I can claim some money from private health fund. Can you please send me the template of invoice for sending Australia customer. Thak you!

No answers
Colin52

Colin52asked

I find it very odd with all the above reviews. All stating buy here or there but no one doing an actual review of the product.

I'll be buying one for myself soon.

All I want to know is how it works as of late my breathing stopped a few times and has me a bit worried. I wake up with my heart pounding which is how the body gets one to wake itself up.

I'll be sitting up in a chair tonight hoping that position doesn't stop my heart.

I get to see a specialist in about 6 weeks. Thought I'd rent one first to see if it does the job. Hate to pay $1500 or so then find out its not for me.

So I take it the unit some how avoids one not breathing by some how forcing air through which alone worries me a bit.

4 answers
TassieRaider
TassieRaider

Hi Colin52, the air is not forcefully pushed through, but it can be a bit disconcerting at first. I recommend the Auto version rather than the fixed pressure version as the auto can detect when you are falling asleep and adjusts the 'ramp' time accordingly. The 'ramp' time is the time it takes for the machine to get to the pressure you need. fixed pressure machines have a user set ramp time which is combersome and takes alot of trial and error. I suggest doing a sleep study with a specialist before you go to the expense of buying the machine.

Cliffy34
Cliffy34

If you havent done so already, ask your GP for a referral to Sleep Clinic for a Medicare bulk billed sleep test. You will be able to see better after the trial whether a machine is needed.

Colin52
Colin52

I wish I had done the trial first. I made a mistake there. I decided to buy it. HBF refunded $720 of the $1650. Mask was another $259. My sleep specialists gave me what settings it had to be set at but Perth CPAP didn't set it up that way and set it for all the max settings. They had the air set at 16 which was coming through to fast and I struggled with it. The humidifier was at the max and water pumped into my lungs. Not used it since. Had a terrible coughing fit and nearly blacked out. Think there is something wrong with my unit. I notice the courier man dropped it from his shoulder to the ground quite hard so it wouldn't surprise me if its been damaged in freight too. I did get the autosense unit in the resmed10 version. There is an app for ones mobile where it can change the settings on that too. There really should be some very basic instructions on a large card or something.

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