Aussie Health Products
- ✓ Verified company
56 reviews · Statistics
Reviews
My first delivery i received someone else's delivery and didn't get mine.
My first order with this company and i got someone else's order from Warielda, but never received the flower essences i needed. Clearly the wrong product went to the wrong address in both cases. i have found it difficult to make a complaint. there is no online method i can find. Also i only fell into this company because when i type in Australian bush flower essences they come first in the search. I also unsubscribed in disgust but still get their emails.
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Shocking customer service & delivery - 4 weeks and still counting !
Ordered a product Dec 13th its now 4 weeks later and its still sitting in a Sydney depot.
Customer service doing nothing except saying can be up to 21 business days.
I will never deal with them again.
Advise you to stay away.
I feel like I've been taken up the river with no paddle!!
Ordered two tins of tumeric tea a few weeks ago, nothing!!! The delivery companys website is still saying it's in transit????
Hard to work out where the lie starts and ends with this company?
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Astonishingly bad service
Customer service representatives at this company was astonishingly rude and seemed incredibly intent on blaming me for issues with delivery. She was so rude it was almost funny! I would not recommend this company for the service element alone.
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Incredibly rude. Slow and expensive delivery.
I was astonished by the incredible rudeness of the customer service person at Aussie Health Products. I placed my order on a Sunday, and when there was no sign of dispatch by Wednesday night I emailed to say it seemed to be taking a long time and I still didn't have a tracking number.
I was given a hostile reply that I'd only ordered on the 11th (I'd ordered on the 9th), that my inquiry about adding something to my order had caused delays (this email exchange was resolved in 57 mins earlier in the week and there was no change to my order) a
... Read morend that I should "make sure to read the shipping policy before placing any future orders" (I had read it, and the policy says orders ship in 2 business days, so after 3 days with no movement, I checked up on it). I did receive an email from the courier company on Thursday, and my order did arrive on Thursday (5 days after placing it), but I basically got the package before the tracking info. None of this would have mattered much if I'd received a pleasant response to my inquiry. I am staggered by the hostility, defensiveness and customer blame that came from a simple inquiry about my order. There was no hint of apology and a very big dose of "if you don't like it, get lost". I placed an order for just 3 small items and for that I paid $9 for slow delivery, inadequate tracking info and rudeness, and on top of that the courier tossed the parcel over my gate without getting a signature. The $10 discount voucher that was emailed to me was absolutely not worth this really poor online shopping experience. No way will i buy from them again.
Don't Buy From Aussie Health - Food Products Shipped Are Close to Expiry Date
I purchased some food items from aussie health products only to find the items that I received will expire in 2 months i.e. late November 2018. I recently purchased the same items from my local supermarket and the expiry dates were well into 2020 so obviously this mob are quite happy to ship something that has been sitting on their shelves for quite a while and has almost expired, it's best to avoid buying from them as they have no ethics at all for this reason alone.
Hi Steven,
We have been trying very hard to get in touch with you to help make this right for you. Our customer service team called a number of times last week to try and get in touch with you, and
... Read morealso sent you some emails. We just ask that you answer so we can help you. We are very sorry this occurred and we just ask that you reach out to us so we can help.
Absolutely disgusting person in "Customer Service"
I have not had to write such a negative review before, but having dealt with [name removed] at Aussie Health Products, it is unfortunately I need to warn people that whilst these people are cheap, they are nasty and are misleading in their practices, plus have extremely rude staff.
1) I placed an order on 16th January, which their website appears to show are all in stock, and upon them taking my payment, I am shortly after told an item is actually not in stock. After an email back and forth with them, it doesn't take a genius to work out the
... Read morey are just greedy, wanting to take all your money, never had the product in stock, then simply say they will hold my entire order until the new products arrive "any day now". 2) Rather than ship what they had now, and ship the 1 item when it arrived in stock, they just said tough luck you can take a refund on the out of stock item and we will ship the other items now. 3) Order not dispatched until 22nd January. Only supposed to be 1-2 business days, and as at Thursday 25th, still no products. I ring up their "Customer Service" only to get a lady with attitude right off the mark called [name removed]. I was told it should be delivered today or perhaps next Monday and for me to call up if it hadn't arrived by then. Pointing out it should have been delivered on Tuesday or Wednesday latest, she completely glazed over it, and in fact ignored my point completely, saying "again, I told you if it doesn't arrive today or by Monday then you'll need to call up the courier company, not me". 4) When you pay for an item online, you expect the company to deliver it in the time frame they promise as per their website. These grubs simply take your money, and feel it is not their responsibility whatsoever to follow up or ensure that you actually receive your item. Fair enough you cant follow up on every single delivery, but if a customer calls up your Customer Service line, you may take the proactive measure to call the couriers and ensure a timely prompt delivery - basic customer service in my opinion. I do it for my customers for my own online retail business. But not [name removed] at Aussie Health Products.
They Sent Me Products That Have Expired And Food Item Without Seal
I will not be buying from Aussie Health Products again. I received products that have expired and food item without a seal. Very dishonest!
A soured relationship
I have been ordering hard-to-find items such as whole grains, organic dried coconut and imported dried fruit from Aussie Health Products for many years.
Unfortunately, my latest order didn't arrive, so I contacted Aussie Health Products via Paypal's dispute resolution centre. That afternoon, I received a very upsetting phone call from Aussie Health Products saying that they were a small company, didn't carry insurance, and therefore would not be refunding my money. The person I dealt with was highly unprofessional.
This incident has soured my relationship with Aussie Health Products, so I will order these goods from other providers in future.
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Hi,
... Read morereach out via the contact page on our website and attention your message to 'Justin', I'll follow up on it personally and make sure a new order is sent to you.I'm really sorry you received the wrong order. That is a very rare occurrence, and I'm so sorry it happened to you on your first order. We would like to make this right for you. If you can please