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Australia Post Load&Go Travel Card (page 4 of 33)
Seriously don’t bother
I bought this card for use in china, the fees and charges go on and on....then my card expired when I realised I phoned to be told they charged me $1 a month for the 9 months it had expired! So they stole the $10 I had left on it. A new card was then going to cost me $15. Forget it, the website is not easy to use and I found it didn’t work in many places.
2 comments
I don’t see how it can be legal to charge a monthly fee for an expired card that I am not noble to use?
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OliviaAdelaide
Wish I had read this horrible reviews before purchasing the travel card
I bought the go and load travel card a few days before going on my first solo trip to Cambodia. I encountered my first problem when I could not register the card with my Australia Post account. It would come up with the error message saying the card was already registered with another account. With no time to go back to the post office and 200 USD already loaded on the card I just crossed my fingers and hoped I wouldn't be stranded with no money.
Fortunately the card did work in ATM's and let me withdraw money but this is where the success en...Read more
1 comment
Australia P.Australia Post
Hi Olivia,
This isn't good to hear at all and I apologise for the unneeded stress while on your holiday.... Read more
It does sound a little unusual. You will need to give the Load and Go support line a call on 1300 665 054 as only they have access to the systems required to investigate the matter. There is an IVR at the start to make sure your call goes to the right area, but you will be able to speak to a person. RoxySimilar opinion? Write a review on ieatwords.com.au!
Zhang JAU
We are sorry, this card is already added to another account
I bought this card today! And I've got exactly the same problem. This is why I googled online and found this is an existing issue!!!! I tried online system and the app, it didn't work at all!!! When add the card, it says "We are sorry, this card is already added to another account. Please check your details and try again, or contact Load&Go Customer Support for assistance."
2 comments
Australia P.Australia Post
Hi Zhang,
I highly recommend giving the Load and Go customer support line a call on 1300 665 054 so they can sort this out for you.... Read more
RoxyHi Roxy, the problem of my card is finally solved!! I just called 1300 665 054 and it only took a second for the customer service to fix the issue. It seems that they only need to click a button in th... Read more
e system to solve this problem. I was told by that guy that it is a known issue and they are trying to fix it. ANYONE who has the problem, please call 1300 665 054(If you are overseas, call +61 1300 665 054), and choose 7(all other inquiries), then choose 7(all other inquiries) again, then a REAL PERSON will pickup the call and help you!!!Similar opinion? Write a review on ieatwords.com.au!
Find out how Australia Post Load&Go Travel Card compares to other Travel Money Cards
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JudyCoffs Harbour
The worst website I have ever tried to use
I endorse every bad thing every reviewer has said about the Load & Go website. I have wasted countless hours trying to log in. I am going overseas and have no idea how I would get in to the website to put money on my card. I have logged out and tried to log in dozens of times... sometimes, but not always, it will let me log in, but then goes straight to "add a card" ... sometimes that says "card already added" or asks CCV etc. again. I click continue and nothing happens. I'm at a stalemate. How, in 2018, can a website be SO bad???? If...Read more
my experience here is anything to go by, I fear that I will not be able to access my money overseas, and your help line is a joke - it just goes round and round in an automated circle. Truly the worst service in Australia. I would not give it 1 star, except that I cannot submit this review without a rating!! February 11th 2018 Update: What a joke. The reply to my previous review tells me to phone 1300 665 054. This is the exact same ridiculous automated loop on which I have already wasted hours of my time. Is there anyone at Australia Post who can actually tell a customer how to access their account? This website is beyond belief. I can get no further than "add a card", despite about 50 tries.1 comment
Australia P.Australia Post
Hi Judy,
Sorry to hear you're having trouble with this, especially so close to your holiday.... Read more
If you haven't already, please give the customer service number a call on 1300 665 054 and they'll be able to get this looked into. RoxySimilar opinion? Write a review on ieatwords.com.au!
DaveAdelaide
Not happy
Not satisfied at all.
Why is there no one to actually speak to when there are obviously problems.
I guess i have to kiss my money goodbye.
Definitely do not recommend.
January 31st 2018 Update: Can't get any help
Can't believe that I can't get any help with the load and go card from what i see i am not the only one ITs about time you got this working properly.
4 comments
Australia P.Australia Post
Hi Dave,
It's not good to hear you're having problems with your card. Feel free to share with me specifically what's not working and I'd be happy to take a look into it or point you in the right direction.... Read more
RoxyEverytime we go to use the card it says it has expired even though expiry date is not until 8/19
Maybe you could give us a number to call that we can actually speak to someone and not the machine
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DOUG
- 2 reviews
- 1 like
Loadandgo Fails Again...
Once again loadandgo card has FAILED! Now the tunnel toll people are chasing me because loadandgo would not let them collect their tolls. What a waste of time! Today's rating - another big ZERO!
1 comment
Australia P.Australia Post
Hi Doug,
I'm sorry to hear this. It's possible the toll company doesn't accept prepaid Visa's as a form of payment so I highly recommend checking with them to confirm.... Read more
If you believe something is wrong with your card, please give the customer support line a call on 1300 665 054. RoxySimilar opinion? Write a review on ieatwords.com.au!
DanielSydney
Online system is a nightmare
Almost impossible to access your account online. I lost my card and now have money trapped on the account. No-one in an AusPost store can help you get a new one and now that I've finally have a new card I cant activate it as the online system is so bad. Save yourself the trouble and get a different card
1 comment
Australia P.Australia Post
Hey Daniel,
It's a shame to hear about your lost card. Unfortunately we don't have access to the systems required to help you with this, you'll need to speak with Load&Go directly by calling the number on the back of the card. ... Read more
~SamiSimilar opinion? Write a review on ieatwords.com.au!
JulesDUBBO
Thank you
Thank you Australia Post for telling me it takes two working days to load my Load & Go Visa Card via internet banking
Jules
Ps Pays to scroll down through all the questions
1 comment
Australia P.Australia Post
Thanks for your feedback Jules.
~Sami
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GrudfySydney
Does not work - STRESS
Good start, easy to load, tested before leaving Australia = confident - BIG MISTAKE!! Can’t access my money if I could give this card a ZERO I would. Travelling in Thailand with my family & can’t access any funds. It will not work at any ATM anywhere. Very stressful running out of local currency brought from home & not being able to withdraw more. Where we are eating & shopping will only accept local currency & we now have none! Thank goodness our local tour guide felt sorry for me & our card worked in his card machine so we now have some cash to pay him!! Now what to do for the rest of our trip. Pretty grumpy so much unnecessary stress!!! Will now need to try & use it at our hotel with huge commission & low exchange rate!
1 comment
Australia P.Australia Post
Hey Grudfy,
It's a shame to hear about your experience. Unfortunately the Load & Go Travel card only has 5 currency's available on it, AUD, NZD, USD, GBP and EUR. ... Read more
If you have any further issues with the card please contact Load & Go direction using the number on the back of the card. ~SamiSimilar opinion? Write a review on ieatwords.com.au!
Find out how Australia Post Load&Go Travel Card compares to other Travel Money Cards
Know better, choose better.
- Verified customer
Worst Visa Card Ever..
Worst Visa Card Ever.. I have 100 x $50 Cards that NO ONE online will accept... I gave them to 100 of my customers and they all returned them because NO ONE would accept them.... Worthless scraps of plastic. Cost me over $630 in Australia Post fees for the cards and $5000 for the credit and I cant use them. And they refuse to refund them....
1 comment
Australia P.Australia Post
Hey Andrew,
It's a shame to hear about this. I recommend calling Load & Go about this for assistance. The number will be located on the back of one of the cards.... Read more
~SamiSimilar opinion? Write a review on ieatwords.com.au!
Registering different email address to what using when a problem arises gets card blocked! GRRRR
I had the same experience went to post office where I purchased for mum, to check if working. Spent a $ on nothing to learn no pin under $100 tap and go. Cost me over a $ off card. 87 yo mother goes to NZ Friday 19 Jan, it won't work. Cousin tries with her email and her mobile phone number, now card blocked due to fraudulent attempt. I can see online as I registered it but call centre can't help unless mum who doesn't have a mobile with her phones and says ok!!!! I am her enduring power of attorney registered. Surely it can just be unblocked to allow me to reset currency to NZ $ and then she could use. I had a similar experience three years ago.
2 comments
Australia P.Australia Post
Hi Rae,
I'm really sorry to hear about what's happened here and I appreciate how anxious you must be about it.... Read more
If you have Power of Attorney then you should be able to resolve this on your mother's behalf - please explain this to the Load and Go customer support team via 1300 665 054. RoxyWhat makes it worse is that I have been unable to get her card unblocked when it is registered to my email address. Aged persons do not all have smart phones to enable taking photo of proof of purchas... Read more
e. scanning her Power of attorney is not an option for all.Similar opinion? Write a review on ieatwords.com.au!
JenkoMelbourne
Your updated site is crap.
I grabbed a new load and go travel card last week. Got home, created an account. Then went to activate the card and nothing happens. NOTHING. So I try to call on the customer service line. No humans to speak to, utterly useless.
3 comments
Australia P.Australia Post
Hi Jenko,
Are you able to please elaborate on what you mean by "nothing happens"? Does the page not load at all or do you get an error?... Read more
I would certainly suggest using Google Chrome as your internet browser, and clear your history/cache first and try logging in again. RoxyAfter I enter the card number, CCV number and Access Code I then press the ADD CARD BUTTON AND ......NOTHING.
ps. I already use Google Chrome and cleared history.
pps. I also tried activation on another computer and on my phone app, which stated 'technical difficulties'.
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RaymondMandurah
I cancelled a transaction and you won't give me my money back for 12 days. That's rude and mean
Support I have to pay for phone calls out of my load and go card.and no one will help but they like to take money for phone call and won't give me my money.
1 comment
Australia P.Australia Post
Hi Raymond,
Payment transactions can take some time to process from the back end, but I do hope yours comes through quicker!... Read more
RoxySimilar opinion? Write a review on ieatwords.com.au!
Disappointing
Lots of screwing around to load money, slow to transfer, not accepted by some online systems, fees are quite expensive for the value provided and you can’t withdraw the money... kinda sucks
1 comment
Australia P.Australia Post
I appreciate you sharing your thoughts Dave. You can withdraw the money from any ATM that accepts Visa, and reloads done in store are instant.
Roxy
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JimWoolgoolga
iPhone App not working for me
My wife & I are able to access both our cards & all wallets & transfer funds on my wife's Android phone App, but unable to do a damn thing on my iPhone Load & Go App. What is the problem with the iPhone App & can you fix it. Please advise A.S.A.P. Thanks in advance, Jim.
1 comment
Australia P.Australia Post
Hi Jim,
Oh no! Please raise a case here http://auspo.st/1BSsfUK with the following details so we can pass it to our tech team ASAP:... Read more
- Your Australia Post customer number - Your device - Time and date of issue - Any error message received - If you've been able to use it previously - Any additional feedback/description of issue Thanks, RoxySimilar opinion? Write a review on ieatwords.com.au!
Find out how Australia Post Load&Go Travel Card compares to other Travel Money Cards
Know better, choose better.
Still waiting for some kind of resolution
Had two visa load and go gift cards. Called yesterday and advised that we may have lost one and what the process would be to transfer the funds from the "maybe lost" one to the other. Was told I can't do it. Asked how to get the remaining $217 on the card, was told I can't. Man on the phone was so rude and unhelpful, until I looked online while on the phone and said "well it says you can do it here if it's registered", he said "Oh yes, if it's registered you can but yours is not". I told him we have one more place we could have dropped it which...Read more
we were going to check out. Meanwhile, I asked to speak to his supervisor. No supervisor was available, so he told me I would receive a call within 24-72 hours. Fast forward to half hour later, we actually found the card at the last place we'd been. Went to use it, and it had been locked. I never asked for this card to be locked, nor was I told it was going to be locked as we were still checking. Now I've spend 45 mins on hold this morning to their "24 hour helpline" with no answer, trying to get the card unlocked. How a company can treat you this way with such abismal customer service so close to Christmas is beyond a joke. Never use one of these. There is a reason their rating is so low.2 comments
Australia P.Australia Post
Hi Zoe,
I'm sorry that you weren't happy with the service you got from the Load and Go support line. Locking a card that is reported as lost is a standard safety precaution and you should be able to ... Read more
get it reactivated pretty easily by calling them back.Hi Alice,
I understand that - it makes sense that if a card was actually reported as lost or stolen it would be locked. What I don't understand is why it was locked when I never officially reported i... Read more
t as lost and told the agent I might still be able to find it - and also why when I asked about the processes (main reason for the call) this was not explained to me as part of the "standard" procedure.Similar opinion? Write a review on ieatwords.com.au!
WaitingBusselton
- 2 reviews
Waiting waiting again
We had a load and go card which was used for a transaction online and unfortunately the product we purchased was online and we requested vendor To give us a refund on return of the product of Which took ages and when they finally refunded our money it was refunded into our expired load and go card. We then had to contact the Australia Post in charge of the load and go card and then went through a lenghthly process of identification requiring us to give a six digit access number which unfortunately we could not remember as it had been over six ...Read more
months and the card had expired, finally after a considerable amount of time, it was agreed that they would send us the refund via a money order, two weeks after that we received the money order and then, Only to discover that it had been issued with an incorrect surname which was actually part of our email address ? We obviously could not cash the money order for our refund so had had to call Australia Post again and had to go through the id process again even after explaining the card was expired and we couldn’t remember the 6 digit access number.. we were then told it had to go through the department that issued the cheque which would take 4 working days...before we could discuss it with them when they call us.?! Can’t help being a bit frustrated seeing it’s our money and we have to wait because of a mistake made by them ? Not happy!1 comment
Australia P.Australia Post
Hi there,
I can totally appreciate how anxious you are to get your money back! It sounds like a few things have gone wrong along the way and I'm sorry we issued the money order to the wrong name. If ... Read more
you haven't received it within 10 business days I highly recommend getting in touch with the customer service line (number on the back of your card) so you can follow up.Similar opinion? Write a review on ieatwords.com.au!
DanMSydney
Absolute rip off and appalling service
I purchased my Load&Go almost 2 years ago and have never been able to use it. It failed miserably in South America and I was unable to withdraw any money at all, despite me being able to use it via the web, transferring money into the account. My money is STILL stuck in it. I have attempted to contact them SO many times, and always the response is the same.... 'sorry you are frustrated' ... get help online, or phone. Online or on phone, you have to know your pin. Well I don't. Can I reset it? NO. Can I talk to a human? NO. CONTINUALLY they stan...Read more
dard email reply me with 'we have responded to you problem'. Aust POST HAS NEVER actually helped me. They have my money and the card will expire and they will steal the lot. I am furious. And to top it off, now I hear that I have pay for customer support. WHAT CUSTOMER SUPPORT? Sorry about all the CAPS, but this is truly disgusting. Not even 1 star.4 comments
Australia P.Australia Post
Hi Dan,
I appreciate how frustrated you are with this situation - I would be too.... Read more
It sounds like you're having issues because you don't know the PIN number for the card, which as with any credit card, is certainly a problem when you need to use it. It does sound like you have an account with us though, and can log in to view the details, is that correct? You can manage your PIN online through your account by logging in here: http://auspo.st/2sc9pLB You can get your PIN number sent to you and change it through that portal as well. Otherwise, you can also get your PIN number by SMS by following these instructions: Text 'POST PIN' followed by your 6 digit access code and the last 4 digits of your card number to 0457 777 678 (0457 77 POST). Include spaces e.g. 'POST PIN 123456 1234'. Once you have your PIN number you can withdraw any remaining funds from any ATM that accepts VISA. Make sure the funds have been transferred back to AUD in your online wallet first. I hope that helps. RoxyRoxy, that's very sweet of you, but the whole problem is that, yes I don't know the access code or PIN. And even though I've tried about 20 billion times to have the access code sent me through SMS, i... Read more
t never comes. My phone is set correctly in my account settings online, and the SMS really should come (and my actual mobile phone number has not changed since mobile phones were first deployed in Australia). After all, all other systems manage to do this with my phone, but not Load& Go. And now AGAIN I head off overseas because I cannot talk to a real person. Can you see the dilemma - I just never get to speak to anyone who can actually help ME to access MY money? I know you are trying to be helpful, but the fault is that the service is appalling.You'll be pleased to know I finally spoke with a human:)
Some kind Aust post general help line (nothing to do with Load&Go) really actually helped me and spoke with the team there about how on earth I... Read more
Similar opinion? Write a review on ieatwords.com.au!
ReallyunhappyPerth
If I could give 0 Stars I would warning do not purchase this card
I purchased one in July for our Volunteer Fire & Rescue bridge to use it to purchase coffee's etc after attending jobs. We used it once, it was fantastic. The next time we went to use it, it had "insufficient funds". Upon checking all of the money had been used for 3 Telstra transaction, definitely not ours. I immediately lodged a dispute and was told I would hear back shortly, however the dispute would take 120 days and if it was found that we had indeed used the card ourselves for those purchases we would receive a fine of $30 per transac...Read more
tion disputed (we have 3). I didn't hear anything so called back in October to be told no dispute had been lodged (very frustrating considering the amount of time I had initially spent on the phone to the overseas call centre). A second dispute was then lodged by me, this time I did receive an email confirming my dispute. Today I have called back (2 months later) to find out what is happening and was told it's "pending" and they are due to get back to me in February next year. What a joke. We are a volunteer organisation in Australia, not wherever this call centre is. I thought I was purchasing an Australian product from Australia Post, not an overseas product. How can Australia Post get away with selling this product. I have read other feedback and it appears to be all bad, yet they keep on apologising and keep on selling the product.Similar opinion? Write a review on ieatwords.com.au!
Eric
- 2 reviews
- 1 like
Block my card I can’t use my money what can I do
They block my travel card after three days I purchased I have all my money in it, they said they will be back but never do. Who can help me??? Never ever use this card they will screw your life.
1 comment
Australia P.Australia Post
Hey Eric,
Our dedicated Load and Go team are definitely the people to talk to about this one. They'll have access to your details and will be able to explain what's happened. Find their number on the back of your card. ... Read more
AshleighSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Tylerasked
i loaded my travel card, but i can't make a w-drawer. every time i try to get cash at the ATM machine it keeps saying temporarily unavailable and transaction canceled. please someone tell me what is wrong and how can i fix it?
2 answers
I had a similar issue with this card. I tried to buy via eftpos at a shop with my savings in this card, and could not rectify the issue.
When I contacted load and go, to help me to get into my online Australia post load and go account they wanted me to give them a photo of my medicare card and drivers licence detalis online. I felt that doing this online may be unsafe, due to the possibility of I.D theft
Also, when I had money stolen out of my Australia post load and go account, when I complained to the Australia post staff, they would not even investigate it, or follow it up. The fees for load and go are very expensive. I think that you are better of using a special fee free or low fee bank account for online purposes, to get better customer service and lower fees.
Ibne F.Australia Post
Hi Tyler
It's concerning to know that you can't use the ATM for a cash withdrawal. If you are still facing this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Valerie L.asked
What name do you put when processing a load and go card
1 answer
Ibne F.Australia Post
Hi Valerie
Sorry for the late response. Please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Susanneralasked
Can someone deposit funds into my travel load and go and do they need to use my name when depositing?
1 answer
Ibne F.Australia Post
Hi Susan
Sorry for the late response. If you still having this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
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Australia P.Australia Post
Hi Sussn,
Sorry the card didn't meet your needs this time around. We definitely encourage customers to read the product disclosure statement (http://auspo.st/2hgGOk4) and our FAQs (http://auspo.st/2C... Read more
D2e3A) so they can make sure it's the right one for them.