Given that there has been an update to the "My Post" and "Load and Go Travel" websites will we be able to view previous transactions made on the travel card prior to the update?

Was told that I couldn’t use my load&go reloadable card for ATM withdrawals in Bali and I should get a load&go Travel card, which I did. I am now in Bali, used it to pay for my accommodation and the transaction is declined. My card is blocked, I have tried to call the 24/7 support number but it just disconnects.

will it be charged any management fee for the card which is never be used since purchased? and what if i don't received a renew card even i register it in my account? thank you!

It is so difficult to manage my load and go card on line: difficult is an understatement, as impossible is more accurate as despite numerous attempts over weeks I cannot log on (I used to be able to previously, but now not possible). No luck with gaining a response on line to the problem either.

Australia Post this is ABSOLUTE RUBBISH. I cannot log into the site, I cannot use the card, there are SO MANY errors since I registered 1 year ago it is embarrassing! Fire the idiot running this service and get someone who knows what they are doing. I want a 100% refund today!

If I could you a NEGATIVE rating I would. Your score today is 1.5 out of 5, I think this kind of says it all...

Tried to activate loadbgo card. Local PO didn’t know how to help. Said ph help line. Helpline said go to PO. Refused to give me copy of my transaction. Said only a couple of dollars left. Just forget it and get a new card. Great business model Aus Post. My card is in the bin. Never again.

My 18yo son is stuck in Thailand on his first overseas trip without access to his funds. Card has been blocked due to fradulent activity. I get that this can happen but follow up with customer support has not helped at all & he is having to use his normal atm card whilst being charged ridiculous fees. We have used various forms of this sort of card but never had this problem. We will never ever purchase an Australia Post Load & Go card again

Just want an answer how hard can it be, a simple question and all I want is a simple answer but that seems to hard, how about some service

Was given one of these cards as a present and planned on putting the money towards something I was saving for. I was told by staff at the shop to ring customer service and extend the date if needed. Rang customer service who said they won't extend it and told me to go back to the shop. The explanation given for not re issuing a card or extending the expiry was to refer to the terms and conditions. Terrible service. Educate your staff or look after your customers who are given poor advice by your staff.

This card was useless. The activation process failed and I couldn’t load money onto the card on line. I was charged to check the balance as I couldn’t do it on line. The app didn’t work and just strobed on my iPad. The customer support was useless and did not get back to me. I wasted hours trying to resolve these issues including two trips to Australia Post who said there was nothing they could do. Australia Post are disingenuous promoting this card to customers as they really don’t know anything about it.

ps 3 days later still no response from customer support.

My current replacement card has been difficult to useless for on-line transactions. I was told to use a 6 digit verification, then the four digit, but nothing works and vital payments are missing deadlines.Apparently the technology upgrades are usual standard dodgy tinkering - trashing a viable product. Australia Post passport photos are as dreadful a service as travel cards. so third world!

Unable to get access code to work or get information about access code can't speak to human and sorry I bought the card.,wished I had read the review first. The local post office was great

I am so disappointed that trying to access my travel and go card through the app doesn't work!!!!
Can't access my card from internet either I leave in 3 days and I have this stress what a joke!!!!

Well, like EVERYONE else, I am pulling my hair out...what a nightmare.
Luckily we have some time before we leave, so I'd appreciate being able to speak to someone, so I can register my card, & please don't tell me to call 1300 665 054...the option 7, doesn't take you anywhere...aaargh!

After reading these reviews I set this card up as a backup for other services I use. Now my card has been blocked because of incorrect pin entry and I cannot call the support number from the Nederlands. When I do I get a voice message saying "The number have called has been barred" in Deutch. [name removed], you seem lovely. Please tell me there is another way for me to unblock this card.