I Can't get my cash out I put in the card. I can't use it to buy a flight because the airline website payment would not accept it!

Will not waste my time getting another one. There are better pre-paid travel cards out there.

It's impossible to activate or register. The website sends you on a complete goose chase going around and around - you have to call the customer helpline who say "there's a glitch we have to resolve" if it's a known issue why not fix it straight up?
Complete regret in purchasing this card. Can't use it in the way I'd like either even though the person in the office said it was possible to transfer between cards, it isn't.

Loaded 200 dollars and then was deducted 198 dollars without ever buying anything now it just says pending order and I’m not sure if I will get my money back. THIS IS A HUGE PROBLEM!!!

Purchased the card last friday, loaded some money, used it online that night, perfect. Went next day and loaded some more money, no worries. Went to load more money 2 days later at post office, technical issues ring helpline, did that wait 48 hours problem will be fixed. 48 hours later, tried to load money, cannot do, problem not fixed, still a technical issue. Rang customer service, plenty of apologies, will be prioritised to get fixed. Pretty disgusted with the whole thing quite frankly.

Put money on card at post office to the value of item I wanted to purchase. Load and go added an extra 20 percent to the purchase price. My item purchase was declined. I have been reported to eBay for making a purchase as the card was declined. I knew nothing about this fee and it is not listed on the fees schedule on the net. The 1300 number will not do anything and stated that they do this to cover extra charges that may happen. This purchase was not a booking or air line fare. It was a straight purchase. I have now been blocked by eBay and now one is willing to help

Really disappointed. Purchased card as an emergency back up for son travelling in Europe. Card loaded in Australia. All details loaded at Australia Post by a lovely helpful lady. Card doesn’t work as tap and go and won’t work in any ATM in Europe. Our son now stuck with no money. Wish I had read reviews before choosing.

Loading was easy. Cancelling and getting refund was easy. Actually using it was awful. Simply could not use the online login. Australia Post we’re unable to help Cancelled out of pure frustration.

Loaded $300 on card for standard online purchase on a major site...vender never received funds yet my funds were debited from card...eventually got through to overseas customer service and said it was possibly a technical glitch..funds should be credited back within 3 to 5 days...still waiting and no help/assistance.
Avoid this card as customer service is substandard and unacceptable.

There is no support or service offered with this product. The web site at best is poorly structured and all I want to get my loaded funds back from the bank who's product it is. AustPost is the retailer of this product.

I got this card for a trip to the US and am pretty upset that I’ve only managed to get it to work at a couple of locations over the past 2 weeks. There’s $800 on it and I can’t access it!! Luckily I have had another bank card, otherwise I would have been stranded without money. Now my other card is low and I just want to access my OWN money on my load and go card. But now the auspost app says that my card is blocked due to fraudulent activity!
I have tried calling the international number they provide, but it won’t go through and there is no obvious online contact information.
Would not recommend this card to anyone.

I use mine for online shopping, load it up and spend it. I'm not a fan of the admin centre though, this seems to work intermittently. The other reviews are not good but I don't expect too much, I just put $50-$100 on and spend it.

Went to post office put $25 on load&go the transaction didnt hap pen but the posy office took the money gave me a reciept.rank loag&go they said go back to post office get reimbursed. Did that got money back.went to a different post office .same thing happened so now i have to go back to that post office tomorrow morning to get my money back. I am paying buy cash .so obviously there is a problem with the eptos
Connecting to the load &go

Easy to load impossible to use. Customer service department worse than an insurance company that can’t help and won’t help. I have been waiting for 4 months for them to sort out as money in accessible on card received by me.

I wanted to see the balance on my Load & Go card. I have forgotton my password. So I sent in a request to change my password. There was a message on my screen that an email has been sent and to click on the link. I am still waiting. No email..........as yet. I have tried to see the balance on my card before and I failed as the system did not allow me to do it. What I am asking for is a very simple request.
The reviews are terrible......wonder wether anyone at Australia Post looks at them.