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Keith FinneyInverloch
- 6 reviews
- 5 likes
- Avalon Waterways Passion
- Verified customer
Poor to deal with when things go wrong
Had the trip gone according to plan I have no doubt I would be giving Avalon five stars. The five days we cruised, out of fifteen booked, was exceptional. Whilst Avalon cannot be blamed for poor water conditions, they can be blamed for failing to inform us in time to cancel the trip, on failing to offer reasonable compensation, and on exceptionally poor communications from their customer service area.
In short:
We cruised for 5 days out of the advertised 15.
We cruised through part of one country, rather than the advertised five countri...Read more
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