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Azzurri Forza Elite
2.0 from 1 review
- Forza Elite
- Verified purchase
Good bike - some design flaws in frame folllowed up with extremely poor customer service
published
Purchased a 2013 Azzurri Forza Elite. Arrived promptly. Nice bike and good value on sale. Rides well. Could use a wheel upgrade. Unfortunately the frame developed severe movement in RHS seat stay knuckle joint which will eventually fail. Warranty took 5 months to resolve. Finally received 2016 frame which appears to have removed the design flaw.
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Rob
A few comments on the Azzurri warranty process. They initially claim they have no stock available for warranty replacement even though they have them for sale on-line). Instead they offer to sell yo... Read more
u a 'replacement' at cost or alternatively replace it with a much older and completely different frameset that is essentially worth nothing. When stock does miraculously become available, they charge $99 freight even though you have already paid freight on the original defective product. You are then up for the costs of rebuilding the frame. Of course this is illegal practice in Australia, but probably not for an online shop based in SE Asia.