I waited for three and a half weeks for sleepsuits that they simply did not have in stock. They never communicated this with me or the delays. I had to email them and email them and we’re just told blatant lies. The worst customer service I have ever experienced! Now I am waiting on my refund. Wish me luck. Devastated.

Items took 3 and a half weeks to arrive, each time I contacted them I got a different story as to why the items were delayed and how long they will take, I always had to initiate contact as to why there was a delay. Very unprofessional. Although items were a good price I will not order from them again

On holiday from UK. Forgot to pack a sleeping bag for my little girl. Tried many companies. BabyBaby did not disappoint. Easy to navigate. Fast service. Surprisingly good Love to Dream product. Happy Daisy, happy Mum.

If you want whatever you ordered in a reasonable timeframe, don't order from these guys. Not sure why I was such an idiot and didn't google before placing an order. It's now been 10 days since my purchase and my parcel hasn't even been shipped yet. Apparently the delay was caused by " ergopouch changing the way they package items ". Save your cash and order when ergo have a good sale, cause they will be the same price.

*Edited* they read this review and cancelled my order. What truly terrible service.

10 days and my order hasn’t even been dispatched.. despite having a shipping time of 1-6 days. I’ve sent numerous emails and tried ringing at least 5 times with no response. Poor customer service, very disappointing.

I ordered from them over a week ago. I got a confirmation email for the order and successful payment and nothing since. I've called countless times and emailed 3 times and I still haven't heard anything back. I spent more than I wanted to so that I'd qualify for free shipping and I'm scared I've thrown $150 down the drain. Waiting on 3 ergo products and getting more nervous everyday. Especially frustrating since I ordered the cocoons to try and help my 4 month old sleep better and stay warm. 2 weeks into a sleep regression and I don't know whether I should spend more money to buy them locally or just hope that these guys actually follow up on my order. Not impressed.

The items are a good price, however the delivery time is very long and the customer service is lacking. While the site specifies orders will be recieved in 1 to 6 business days, the store took longer than this just to post my order. I emailed the store after 5 business days to query my order and never recieved a response. I then called the store at least ten times before getting through (there is no message bank and the line tends to just ring out). The store said they would express post my order the following day, however it took them two more days and they sent my order by regular post. It took 11 business days (over two weeks) to recieve my order.

Great experience with this company! I felt dubious after reading other reviewers comments but i had no problem. I ordered some ergo pouches over a long weekend. Received receipt of order and the following week received confirmation of the order being processed and subsequent tracking details. I didn't receive the items in the 5 days promised but did in 8 business days which I was happy with given the long weekend. Quality of products 100%

I ordered a sleeping bag for my daughter, a week went past & I hadn't heard anything. I emailed them to see what was going on & didn't hear anything back. I began reading their online reviews & started to worry. I emailed them again saying I was going to contact paypal & open a dispute. Within the hour I got an email saying there was a hold up in their deliveries from china, that they had people off sick with the flu, etc. My order was shipped the next day.
It seems you will eventually get your order, however it is up to the customer to follow it up.
They have since been in contact and have offered to refund the cost of shipping for the inconvenience.

Ordered some sleeping bags, a week later had heard nothing. I rang and they said there was an ordering problem in China.. 2 weeks later I'm still waiting. Wouldn't recommend babybabyonline if you want to recieve your product in a timely matter.

I was worried based on previous reviews but everything was fine with my order except a slight delay in shipping. I called to check on the order status and had very nice service from the lady who answered. My sleepsuits were delivered in about 10 days but this included the Easter holiday break. Well worth the minor delay to save 30% on the RRP

Purchased 3 sleepsuits for my kids on a Sunday morning, received an instant confirmation email and then the items were delivered Friday morning. This site has very competitive rates, cheapest I could find with around 30% off ergo pouch. Would purchase from them again.

Bit worried after read the reviews. No response of two follow up emails, however does delivered with express Post within two weeks, nice genuine product! Customer service needs to be improve. Perhaps cheap prices cost on staff savings .

Update to my review- all issues have been resolved regarding slow delivery of my items. My order has now been sent by express post after waiting 12 days hopefully it will arrive soon! The price is the best I’ve found so I am very happy with that.

I so wish I had read the reviews before buying. Absolute terrible service. They don’t deliver in the so told delivery time of 6 working days as told on the website. I can understand that sometimes that doesn’t work out for whatever reason but you should just inform your customer of the delayed delivery. Calling them is a waste of time since they don’t answer. In the end I’ve got my money refunded but it caused me a headache and almost 6 weeks to get it sorted!!!! Please use different websites for ordering.

Similar experience to everyone else. Delivery took over 10 days and I had to send them multiple emails to follow up. They came up with some excuse about the barcode not scanning. Wish I read the previous reviews before buying. Someone should shut this site down