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Physical store, Online storeReviewer Photos & Videos
MandyGreater Melbourne (Outer), VIC
- 8 reviews
- 1 like
- Physical store
- Verified customer
Worst customer service very rude manager
I bought a medela double swing maxi and it did not work. Went back to baby bunting they said they dont take return for pumps so they would check for its suction in store. They checked one suction cup at a time and i asked them to check it as a double pump so both at a time.they said they have only one meter to check and said my pump's tubing has a fault. I asked them to give me a replacement so they said they dont have it in stock and said ask medela for it if they can. She was very rude did not wanted to listen to my problem.
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LynnCGreater Melbourne (Metropolitan), VIC
- 5 reviews
Baby Car Seat
The people that work at the store in preston Preston are seriously incompetent. I have gone there twice to get a second car seat in my parents car and after trying to get it installed they tell me its the incorrect seat. Why dont you get some stuff who know what they are talking about? If i did not pay to get it properly fitted but son would not have been safe!
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NathalieSouth East Queensland, QLD
Exceptional store with exceptional staff
The girls in the store in north lakes went above and beyond for me after being let down by another baby store. Could not recommend them highly enough particularly Belinda the assistant manager, Pamela and Melissa, huge thank you again ladies
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Judy GSydney, NSW
Deceptive advertising?
Usually have had good experiences at Baby Bunting.
But..... I went in to purchase a Babylove Ezy Switch car seat which I had noticed in online as being for sale at $159. In store it was priced at $189. Had to use my phone to get the ad up before they would ‘match the price’. Match their own price...??
Bit deceptive...?? Not good.
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Lina T.Greater Melbourne (Metropolitan), VIC
Ridiculous return policy
Baby bunting stores are refusing to give me a full exchange or store credit for an item that was purchased 3 weeks ago, even though the item is unopened with the receipt. The item has gone on sale so now I can only get credit for the sale price which is $50 less than what was paid. Is this against fair trade?
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PryceySouth East Queensland, QLD
- 4 reviews
So called 'portable cot'
I bought what looked like a pretty nice portacot for just under $100 so I thought that was a pretty good price for quality. However on getting the package home and assembling the cot, I found I couldn't do it myself as i just didn't have enough strength to pull the rods into place, so waited for hubby to get home. He tried and tried using all his strength to click the sides up. Eventually he was able to get the sides up. It was an extroadinarly hard thing to do. So then we decided that as we won't be using the cot for awhile that we would fold ...Read more
it up and pop it away. Well that's another story. Guess what? Yep, currently I am unable to fold the cot back up and I actually hurt my hands trying, so will see if hubby can once again use all his might to fold it up. So much for being a Portacot!!! Nothing portable about it and I feel really ripped off. I won't be shopping at Baby Bunting again as obviously their products are expensive to buy but cheap and nasty.....Similar opinion? Write a review on ieatwords.com.au!
PitpatHobart, TAS
- 63 reviews
It is very convenient. Website could use a bit of work
So this has been the source of most of our baby consumables such as nappies as they are cheap, deliver and usually have what we need.
On the occasion we have had to take things back (usually due to key info missing from online description) I have just popped into the new store in Hobart where the staff are lovely and happy to help.
The only frustration I have had is that goods are currently dispatched from Melbourne or Sydney to come to Hobart and it can therefore take a while for stuff to arrive. But the store is still very new so this may change in time.
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Website is rubbish
Why do you need a physical address (instead of a PO Box) to buy an E-voucher?? Come to think of it, why do I even need to put an address at all? Why does your "phone" link divert to an email contact form? Try simplifying the process so that people can not feel frustrated by your website.
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Gift Registry Service is Horrible!!!
I've made a gift registry on the website and I didn't receive one of the items that got purchased and they say that they can't tell me who bought the item and that I should ask my guests of the Baby Shower to find out.
It's very unprofessional that the Online Store can't track the items purchased in the gift registry as I trusted Baby Bunting and decided to go for a online gift registry because I didn't want to have any work, which is not the case anymore.
Also, they don't send the items with the names of who purchased them so you have no idea who gave each present.
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Unhappy Customer
- 2 reviews
- 5 likes
DANGEROUS Fitting of Child Restraints!
We brought our Joie I-GEMM child restraint to the Belrose fitting station to have it inspected and readjusted. To our dismay, we noticed MORE lateral movement after the supposed professional inspection. After further research, my husband found an RMS Authorised Fitting Restraint Station. When I brought our car and child restraint there, the fitter expressed his horror that we had been travelling with our precious bundle in this poorly fitted child restraint seat, which had far too much lateral movement!
Baby Bunting really should not be pro...Read more
moting themselves as an accredited authority in fitting child restraints, when it places the lives of the vulnerable and innocent at risk! It is betraying the trust of the parents and vulnerable! I don’t know what kind of accreditation they have, but I would certainly recommend an RMS Authorised Fitting Station. Their knowledge, thoroughness and professionalism are outstanding. Steer clear of Baby Bunting if you want your precious cargo safely stowed!Similar opinion? Write a review on ieatwords.com.au!
Batch
- 3 reviews
Disgusting prices and rubbish service!
Rubbish and unknowledgable service now on multiple occasions. Items are over priced+++ and I have even been encouraged by staff to find a lower price from other stores just so they can price beat it to get the sale. I have also been refused a price match as it was “too cheap” from a well know competitor. I would rather support any other store that actually price competitively from the start.
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cam
- 2 reviews
At Osborne Park they are liars...
On the 2nd January 2022, my wife and I bought an Ingenuity baby bouncer, a bit $$ for what it turned out to be! We bought it kind of in a hurry, wanting to take advantage of the extended period for the boxing day sales, ending on that day. We bought the product knowing that on the website it says “easy returns”, plus the cashier- at the counter had encouraged us to return it if we changed our mind or have a problem with the product.
All fine up to this point.
With all the festivities and the holidays plus a funeral of a relative, life got...Read more
busier and we didn’t open the bouncer box until Friday 11th of January, 9 days later. We put the batteries in and started the automatic bouncing function of the bouncer, oh what a surprise it didn’t perform as we expected and how it looked on the youtube video we watched before purchasing it, it barely bounced at all, oh the disappointment. So the next day, my wife and I went to Baby Bunting Osborne Park again. We were served by the same cashier . We explained the situation and also let her know the article was in perfect unused condition and ready to be re-sold again. She didn’t bother looking at the condition of the product or checking it, to our surprise she simply said that change of mind is not a valid reason to return it! She refused to give us a refund or store credit. We explained that under the Australian consumer law we were entitled to a refund within a month of having purchased it and also the website states “easy returns” for change of mind if we are not satisfied, which it was false advertisement, especially if the product is unused and in re-sellable condition.Similar opinion? Write a review on ieatwords.com.au!
The staff clearly do not care about the customers...
I went into Baby Bunting to spend $2500 on my products. The products were loaded in their system. They assured me I would only have to call and give my name and I could book in my car seat fitting and pick up all products together. When I called the girl was dissmissive and said we never store details in system and I wouldn’t have a clue how to find it if we did.
When I was in the store. I watched phones ring out constantly...
staff chatting rather than serving the next customer. There was a long line of angry looking customers to one ...Read more
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CarlygCanberra
- 2 reviews
- 3 likes
Poor customer service and delivery
On Boxing Day I ordered a cot mattress and a bassinet mattress protector. On the 2/1/19 I received the cot mattress. I did not receive the mattress protector but realised it would be coming in a seperate package. I waited over a week for delivery and never received it. I contacted baby bunting and they were prompt and looked into it with the couriers. Another week passed and I contacted them again to see if they had found my missing package. They responded saying they were “still checking with the courier”. Over a week later I received an email...Read more
from baby bunting stating that both packages had been delivered and they had proof from the couriers. The attached delivery dockets had my signature forged on both. They stated that they are now closing the case. I’m very disappointed with their customer service as it has taken almost a month for this to be followed up and it’s still not sorted! By now I’m sure my package has long gone! I’m a first time mum and this is my first experience with baby bunting. I will never purchase anything from baby bunting again!! I will not recommend baby bunting to anyone!Similar opinion? Write a review on ieatwords.com.au!
ReneeRiverland
Returns policy is ridiculous
I recently purchased a car seat and two fitted bassinet sheet sets. When I received my order I realised the bassinet sheets do not fit the bassinet we have as they are too small. I contacted baby bunting and asked about returning them. They advised me it would cost me $11.25 to post them back for a return. I live 3.5 hours from the nearest store. I paid $20 so you do the maths. It wouldn’t have cost more than $3-4 in size/weight to post it back through aust post but they have their own return policy. Flat rate. Very disappointed. Will not be shopping with them again and will not recommend to anyone. Unsatisfactory customer service!
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SamGreater Melbourne (Inner), VIC
- 4 reviews
Great customer service
We purchased a car mirror which turned out to have a small crack on it only evident once the packaging was removed. The lady who served us at Baby Bunting Maribyrnong was helpful, friendly and made exchanging the product easy. Customer service at this store is great.
1 comment
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- Baby Bunting
- Verified customer
Sweet dreams halo mosquito net
I purchased a sweet dreams halo mosquito net for my nursery, reading the information on this product i thought it would be perfect as it looks stunning.
I spent hours trying to set it up, thinking I was doing something wrong since there was a massive whole in the top for mosquitos to get in. I called the blacktown store who told me thats the way it is !! and if i wanted a refund id have to take it back in re-sellable condition. I had this product for 3 hours. There was nothing wrong with! I just didnt have the poles zip tied or the net back ...Read more
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Online ordering takes far too long to be shipped
This is the second time I have done an online order with baby bunting and been very unsatisfied with the length of time it takes for them to ship your order. I will never order online through them again. Takes far too long to receive order by the time it is actually posted!
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Harvey WilsonSouth East Queensland, QLD
- 100 reviews
Amazing Service
I went into a baby store for the first time ever last weekend. I was looking at some things i had already researched online.
I spoke to a lady there whose service was just beyond what i expected. I told her i was there for the first time and the amount of information she gave was amazing. I wanted to know if a car seat would fit in my car, she took it to the car and checked for me. Answered all my questions about it too.
I then moved onto other items i was researching, prams (which she demoed), cots, pillows and other things, I ended up ge...Read more
tting my wife a pregnancy pillow which she is happy with. Overall, i spent over an hour getting assistance and my first impression of the store is very positive. I note many of the reviews are negative service, maybe i got lucky. I couldn't have asked for more and will be back!2 comments
Tried calling today with a question, but it goes to an automated message menu with seemingly no way to actually speak to someone. Whats the point of having a phone? I can get trading hours on the website....where your phone number is as well. -1 star
Maria T.Baby Bunting
Hi Harvey, we appreciate the time taken to express your shopping experience. Yes we can certainly understand how overwhelming it can be the first time walking into one of our stores. However it seems... Read more
that the team member did a great job in providing you with a service that not only was it friendly but it was personal & tailoring it to your needs; great to see that the pillow was appreciated by your wife. It would be great to know which team member it was & from what store so that we can commend her on her excellent customer engagement. Please provide us with this detail via Facebook through & post as a private message. In regard to the phone service, it seems like you weren't aware that after you hear the trading hours you are instructed to press 2 to get to speak with someone. Please understand that not all customers have access to the internet & may be restricted in someway to read the times so it is important that trading hours can be heard over the telephone if needed. See you instore. Regards BBSimilar opinion? Write a review on ieatwords.com.au!
MochaPerth
- 11 reviews
- 12 likes
Really happy with our purchase
Baby Bunting Myaree store
We purchased a cot mattress and high chair recently and was really happy with the purchase. High chair was on sale and so was the cot mattress.
The sales lady, Dianna was very helpful and knowledgeable on the cot mattress and took time to explain to us the differences between the types available. We’ve been before and spoken with other sales but they were not as knowledgeable.
Overall very happy with the service and product so far
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Questions & Answers
Christine T.asked
I purchased a baby monitor online for a cluck & collect 21 May 2022 for my daughters baby shower. She had her baby on Feb 26, 2020 and she would prefer a wireless monitor rather than one with an electrical cord. I didn’t realise that’s what she preferred so I’m hoping they can return to upgrade to a wireless type. Unfortunately she has already disposed of the packaging but I’m hoping she can still return and upgrade as it’s not been used? I do have my online receipt. My daughter can obviously provide proof of the DOB of her son if required.
No answers
Lina T.asked
Baby bunting stores are refusing to give me a full exchange or store credit for an item that was purchased 3 weeks ago, even though the item is unopened with the receipt. The item has gone on sale so now I can only get credit for the sale price which is $50 less than what was paid. Is this against fair trade?
Teeshaasked
If you miss a required fortnightly payment on your layby what will happen?
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Maria T.Baby Bunting
Hi Sam, glad to hear that we made the exchange process an easy one for you. thanks for sharing your shopping experience with us. See you instore Regards BB