Bought item in lay by on 4/7/19. I was told item will be arrived 7-14 days. I waited for 23 days. Even I called them on 19/07 that I was told to get refund. Today 26/7, I went and asked for refund. They told me because of lay by order and need to be charged 25 % of deposit from term and condition receipt or ONLY CAN exchanged items of the totally you paid. If I knew about this term, I would not pay the item in full initially. I am very disappointed with their service. No one mentioned that I will be charged 25% if I request refund before I made my payment. I was regular customer with Baby Bunting since my first daughter was born 3 years ago.

The baby bunting website up untill recently wasn't an exciting, new, modern, flashy, hi tech affair. It had it's issues - but atleast it functioned, although barely. But now they've updated a barely functioning website and made it completely useless. Links to registries are broken - so too bad to anyone who's sent those out recently, your not getting squat! Can't even log into the website anymore to make a new registry or update current one and the reset password function DOESN'T FUNCTION.

My husband and I came in to buy more toys for my 8-month-old daughter. He said hi to one of the staff and she didn’t even respond. After waiting for 10 minutes at the register, the rude staff asked me to move to another counter with the annoying look on her face. No hi, no thank you. She only said 2 things to me, “it’s $50” and “the bill will be sent to your email address”
If you don’t want to work in the customer service then don’t. We have done nothing to you to deserve that experience

Good experience there. Bought a pram that but due to out of stock, was on layby list. Took them 2 months before calling me to pick up. Noted that they have the stock 1 month ago but did not contact me. The manager called and apologise and offered some compensation for the delay. Did not expect that, to be honest!!

The Baby Bunting App and Website have been pretty average the last few months, however while it had its frustrations, it was more-or-less functional.

The website has since updated. Now, I can no longer log in, the reset password function does not work and the product images don't load when searching for a product.

Not to mention, the app experiences the same issues and more - when you try to add products to a gift registry using the 'scanning' function, the item won't show up in the registry most of the time. Worse still, sometimes the product "cannot be found".

Easy to navigate, easy to find what I wanted, fast to load pages, Great service in store when I picked up, excellent quality products, great shopping experience. I Fully Recommended.

Have been in numerous times always the worst and rudest customer service today I made myself the promise I would rather order online than return to this store or spend another dent with this company

Last week I bought a baby monitor that when at home didn’t work properly. The camera lost range within 3m and when we came back to the shop they thought we were playing games and also accused us of buying monitors like if we had nothing better to do it if we hadn’t a baby to look after. Very very bad customer service and they treat us terrible. The shop was the one at the Supa Centa in Sydney

We were unsure on the correct car seat for our car. So when we went into the store they spent a good amount of time to understand what was important to us. They then came outside with the baby sit to make sure that it fitted which allowed us to make an informed decision on what we required.

Went into the store to buy a $50 gift card. Staff looked at me and then proceeded to talk between themselves while I stood there with card and money in hand. So I left.

I used 10% off coupon to purchase car seat from their eBay store, waiting 2 days and then tell me my order will be refunded, did not see any problems with my order.

Good store with lots of variety. But just expect to pay top dollar for items you can get cheaper else where. Staff friendly but thats not enough to make me want to come back and pay their prices

Have purchased a number of items with the recent birth of our son. Staff have been consistently friendly, helpful and attentive with each and every purchase. Highly recommend. Well worth it.

I went to baby bunting store at Penrith to buy baby seat for my car on weekend. I did'nt find it friendly. as if they want to get rid of me. may be because I am Indian. type of racist.
Instead I went to Blacktown baby buntings and bought it from there.

We purchase a bulky product(glider and ottoman) and we were given incorrect model which is way cheaper than what we paid for. We have only realised after assembly that it was not the right one. Mind you, they were not easy to assemble. Upon return, the manager wasnt even apologetic about the mistake.

The ladies at the Belrose NSW Baby Bunting store are always very friendly and are very helpful. We have been there a few weekends in a row and answer all of our questions happily and are very helpful in providing different options. They are also very happy to price match any other lower price on the market as sometimes they can be a bit pricey. Will see them again this weekend as we are fitting out our nursery.
Thank you.