Ordered a bassinet online and then got an email weeks later saying it was out of stock. Didn’t arrive in time for my baby shower, and they kept saying the order had been delayed- decided to get a refund as couldn’t keep waiting around having no where for baby to sleep.

I purchased the Infasecure Lux II (in purple) and am so happy with it. Even though I had to wait for a few weeks for stock to arrive, I was kept informed by Baby & toddler Town. Would recommend this store to anyone :-)

I ordered online over 2 months ago and still dont have my high chair its getting beyond a joke now. Call the store they say call the online team call the online team they say call the store.

Baby and toddler town have been prompt and reliable- and very quick with timeframes for items not in stock. They have a fantastic range and fantastic prices with very reasonable delivery charges! Highly recommend- I have purchased many items from them, and will continue to do so in the future

I just wanted to put up a quick review about Baby & Toddler Town. My husband and I purchased all our big ticket baby items for our gorgeous little girl. Car seat, pram, cot, bath, bedding, camera and clothes just to name a few. We’ve ordered both online and within their Underwood store. Staff were always extremely friendly and helpful. Products were always priced well and we have loved all the items we have purchased. I highly recommend this store for all your baby needs!

I ordered several items and while one was initially out of stock I was quickly advised of this. Best to pick up the phone to speak to someone as I found everyone I dealt with to be very friendly and helpful. Even though I erroneously order 2 of my 3 items (one by mistake and one by not reading the description fully) they were happy to exchange one for the correct item and refund the other that I did not need. Great to deal with.

As described in many reviews here, I placed more order only to be sent an email to say it is out of stock and would not be delivered for 2-3weeks - I have sent two emails to ask that my order be canceled effective immediately and that i receive a refund. I have now received an automated email telling me they are experiencing higher than usual email traffic and they are unsure when they will be able to reply????!!! - no wonder as to why that is. I shall update once I have had contact with them.

I have since found out through their website that they have gone into receivership - I have been asked to complete a returns claim through my bank. I doubt I’ll be receiving my money back. Do not order from them!

Ordered a car seat 17th July, still haven't received it. Messaged them on Facebook with a generic reply that someone will contact me. I was at work when they called so couldn't pickup and they still haven't followed it up. Horrible service. I need this car seat and they don't seem to care.

Just like other reviews I was told my items are not in stock & have to wait 3-4 weeks & I'm still waiting
*they are quick to take your money & you get bs & a headache in return*
Go to baby bunting, kj essentials,
Tiny fox, ebay,
Anywhere but baby & toddler town!!!!
It's absolutely appalling how they treat their customers, most who are mums & dads that need their items asap!
We are under enough stress! B&tt just add to it!

Please do not waste your time & money!!!

Ordered a baby carrier. Not advised that the company had no stock and that needed to order from manufacturer. No communication over a week regarding dispatch.
Attempted to email twice in 7 day span and nil response.
When I was able to get someone on the phone they advised it would take a further 2 weeks before I would receive my item.
Poor service and delivery.
Will not be purchasing from this company again!

To buy from baby and toddler town,the staff are rude,have to wait weeks and weeks for products,overall very dissapointing,don't think I will buy from the Marsden park store again.staff put things to the back burner,You never hear back from the store,very poor I must say,especially money my daughter and myself spent on products and order.

I purchased mid-May, and the next day received an email to say unfortunately my purchase was out of stock and to expect it early June.
I had no further contact from the company unless I contacted them. I have now (early July) cancelled my order and purchased from another company, who posted me the item within 2 business days.
I emailed to cancel my order, and called twice before the order was finally cancelled and refunded.
Very disappointing overall as there is no indication on their website that you are entering into a “pre-sale” and one would assume they have the merchandise in stock that you are ordering.

7 weeks ago I paid in full for a city select jogger, still haven’t received it. Tried contacting they received email saying mid June, still nothing . No response to any of my communications since. Pretty much theft at this point

I ordered a valco baby snap ultra pram through Baby & Toddler Town and then read reviews about the company and instantly had my doubts about how long it would take for me to receive the item/ if I would receive it at all. However, I can happily say that 4 business days later my order has arrived with no issues at all. I’m very happy with my order and the turn around time it took to receive the order. however I doubt I will order through them again as I don’t want to chance it given their seemingly common issue of not being able to fulfill orders in a timely manner.