Baby & Toddler Town

Pity I cannot give it zero stars!!
Wishing I had looked up reviews before going to this store and wish I had trusted my gut -not only was I in the store for almost 45mins, I was the only person (other than my sister ) in the store, nobody asked if I needed help .
then waited nearly 10minutes for the staff to get off the phone to place my order, I wanted to put a car seat on layby -which was told that yes indeed it was in warehouse stock, and asked to pick it up in the next 2 weeks - no worries she says as it is in warehouse stock all I nee...Read more

Hi, I would like to reiterate what the recent reviews have stated. I ordered a pram in September so that I had plenty of time for it to arrive before the birth of my child, only to be told four times that it would be delayed (I had to chase them). I agreed to add a carseat to my order to save on shipping from another website, but was again told that there would be a delay with this item one month after ordering it.

They verbally agreed to refund the pram and send me a different carseat last week. I have received no confirmation of this or no r...Read more

Baby and Toddler Town have closed. I knew something fishy was going on. I ordered a bath and stand early October and was advised (after they took my money) that the item was out of stock! Every time I called I was told it would be delivered the following week. It was not delivered in time for the baby shower and wasn't even delivered before the baby was born (yesterday). I realised something was amiss when I called and left a message and no one called me back. Then when I called again it said mailbox was full. I called the store directly numer...Read more

Ordered a car capsule 21/Oct which was listed in-stock and my credit card was charged immediately, then 3 days later when I was expecting delivery or at least a tracking number I was told it was going to be 2-3 weeks, I followed up and they emailed to say stock would be available 15th November.

15th November rolls past and so I email again. this time getting nothing more than an automated reply. So I call their 1300 number, which has been disconnected. Then I try their landline number, this rings out regardless of the option you choose and in...Read more

Waited over 10 weeks for our pram which was in stock online, kept chasing up and being told yep next week etc. No one follows up your order or inquiries even when promised, they just lie to you on the phone and tell you what you want to hear. The worst customer service I have ever experienced, these people have no clue.

We demanded a refund after waiting 10 weeks with still no guaranteed delivery and a few days later they are conveniently closed for maintenance/phones down etc

There is zero accountability from this business and I just hope ...Read more

Long story short - I lay-Byed a cot in July for pick up mid October. Was advised mid oct its not in stock And they had been trying to call me (they didnt) i was offered something else in lieu to arrive urgently then told 2 weeks later they dont have an ETA. I asked for a refund ASAP, its now 29 May and no cot and no refund. I cant get through no one answers the dam phone and cant leave a message, all social pages have closed down and emails have not been replied too. Store is also closed due to an apparent stocktake. Unbelievable

November 30th...Read more

Company does not have the stock to fulfill customers orders.
Items online are showing as 'In stock' but when I made the order. The next day I received an email stating that the items were not in stock and they didn't expect the stock to be replenished for another 1-2 weeks.
I have since emailed them back, with no reply! I have tried calling them several times and a recorded message says that no one can take the call and to leave a voice message, only to have it go to voice message and have it say that you cannot leave a message as the message...Read more

Put in an order almost two months ago. I received half of it, when questioned about other half was told out of stock, but would be available. Shortly turned into 4 weeks. Rang again said I would another two weeks and contact them. Meantime received a dispatch notice. Tracking no. did not work, rang again . . .told the courier didn't actually pick up on the Tues but the Friday. Waiting and more waiting, rang again, told the courier company often didn't scan in deliveries but would have in the next two days. 4 days on . . .nothing, keep trying to...Read more

We purchased a Boori Compact Cot, mattress, sheets etc on 13/09/2019 and we still have not received these items. We have sent multiple emails (5+) chasing the delivery of these items and we were told they could dispatch what they have ready to send but we still have not received these items one (1) month later. Very disappointed as we purchased these items in good faith hoping they would be here to transition our baby girl from her bassinette to a cot and we haven't been able to do this to date. I have now sent an email using the template pr...Read more

ordered a stroller which said in stock, recieved an email 2 days later stating it wasnt in stock and would arrive the following monday. Monday had been and gone, i emailed 3 times, messaged on facebook 3 times and no response. Then when i called they told me several more weeks till it would be in stock. I then said no im not waiting any longer. They said i would recieve a refund in two days... its now been two days and they have replied to my original emails stating it was put of stock for a few more weeks!! So now i have no idea when or if im ...Read more

Firstly the positive, the pricing is reasonable and so was the shipping charges. Website wasn't too bad either and I could find what I wanted and order (although the reward points system is a bit ambiguous as to when you actually earn the points).

Unfortunately the downside to the experience is a significant deficiency whereby either Baby & Toddler Town are incompetent at inventory management or they deliberately mislead customers as to whether (or when) they have stock. Like others posting here, I bought several items in early October which ...Read more

I purchased online a Babyhood Fold N Go Folding Cot along with Babyhood Breathe Eze Innerspring Quilted Mattress (Sunday evening). I got a call after a few days and was told that this cot was a special order, which meant they would need four (4) to six (6) weeks to get it and send it to me. There was no inof on their website that this would be a special order. I requested the order to be cancelled (Thursday afternoon), then I got an email reg the refund (Moonday afternoon) and the money was on my bank account on Wednesday.

My advice - do not w...Read more