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Reviews

3.0

6 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(3)
  • Product Quality
    3.5 (6)
  • Return Claim MadeYes (1) · No (4)
  • Customer Service
    3.0 (6)
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Leanne

LeannePerth, WA

Very helpful

published

I found all the staff to be extremely helpful and every time we go in they make us feel welcome. Very good product knowledge and advise would recommend Babyroad to everyone. Well worth the drive to the shop the variety is great.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBooragoon
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Fiona

FionaPerth

Excellent customer service

published

Hello, I was there with daughter and granddaughter, I’d like to say thankyou to the lady that took her time to sit my granddaughter on her lap, measure her little feet.
Nothing was to much trouble for her, I’m just sorry I didn’t get her name.
Well thanks very much from us, we brought two pairs of shoes and a little outfit.
We will definitely be back again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBabyroad Myaree
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April

AprilPerth, WA

  • 2 reviews

Poor customer service and no price match

published

I checked their website to see if they price matched which they do, there are conditions. The item I was purchasing natch all the required conditions they stated and after driving 40mins they refused to.

The lady was lovely until i asked about price matching and then she become less than helpful and when I was told no I asked why and she became extremely rude. Her response was we need to make a profit so we cant do that price. It was over $100 price difference so I think they were making more than a little profit.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBooragoon
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New Mum

New MumPerth, WA

Great range of products and excellent customer service

published

Babyroad have a great range of baby items, the nursery room displays are great, helps you visulise what you are looking for and choose what will work in your nursery. The staff are very helpful and were able to deliver evrything to my home.

Customer Service
Product Quality
Store LocationBabyroad Booragoon
Jay

JayMars

  • 4 reviews
  • 5 likes

Beware!

published

There is a reason for all the negative reviews!
They trade on being a 'family owned' company which means nothing really when the only family they care about is their own!
Absolutely terrible customer service beyond belief. Ourselves and our friends and family will never set foot in your store again and I hope others take this onboard as well. We now shop at Baby Bunting, excellent customer service and no hassles if you have an issue with your product.
Stay away people....

Customer Service
Product Quality
Return Claim MadeYes
Perthgirl20

Perthgirl20Perth, WA

  • 2 reviews

Terrible store

published

Store has a large range of baby items but is overpriced. Even on sale it is cheaper online or at other baby stores. Staff members are rude, unhelpful and condescending. I try shopping here because I want to support local businesses but the staff have made it a terrible experience. I always feel belittled and small after going to the store. I would recommend going elsewhere for your baby needs.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelville
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