156 questions from our users

Chontelle C.
Chontelle C.asked

Hi there, Just purchased the sensory 7 and using 1 pad as baby is 4.5 months. The alarm keeps going off as baby is very mobile and rolls completely off it. Would it be better to use both pads so that baby is always on at least 1? Thank you!



1 answer
Oricom
Technical SupportOricomSend a private message

Hi Chontelle, thanks for the question. Yes definitely use the 2 sensor pads provided. All the best, Oricom Baby Care.

Bec
Becasked

I have baby sense 7 and I set it all up worked the first night I did the test and all was good.
Second night it's not working you push the button and it flashes red then nothing.. push again there's the amber light.
Iv tried to do the test again and still nothing
Iv replaced battery's twice still nothing
Iv unplugged the wires and plugged back in Iv
Checked the sensor pads.
I feel like the the button is the problem its terrible design.
Help

3 answers
Lachlan
Lachlan

Hi Bec. We had the same issue with our original unit. It still works but we had to press up to 10+ times before the sensor clicked green and stayed on. We rang Oricom Support and they immediately sent a new control unit that works perfectly.

Bec
Bec

Did you have to send proof of purchase or send the unit back?



Oricom
Technical SupportOricomSend a private message

Hi there, thanks for the message. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you with this. All the best, Oricom.

Hayley A.
Hayley A.asked

Does it matter how thin the mattress is? Can it catch fire or harm my baby? Using in a bassinet with a foam mattress that is reasonably thin.

1 answer
Oricom
Technical SupportOricomSend a private message
Ally C
Ally Casked

How do you attach it too a bassinet? i have only seen tutorials on how to attach it to a cot.



1 answer
Oricom
Technical SupportOricomSend a private message

Hi there, as all bassinets are different, it might be better to give us a call. Please call our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, oricom

chaZza
chaZzaasked

I have the babysense 7 and have moved my son from a bassinet to a cot. It worked perfectly in the bassinet but doesnt work under the cot mattress? What can i do?

4 answers
Oricom
Technical SupportOricomSend a private message

Hi there, we would like to discuss this with you, so please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. Oricom.

Sam
Sam

It doesn’t work under a cot mattress unfortunately :( the same thing happened to me and Oricom tech support told me it wouldn’t work under anything thicker than a bassinet mattress

chaZza
chaZza

Thank you for letting me know. That would be handy info for them to share before we waste money on a monitor that doesnt suit :(

THE l.
THE l.asked

If the control unit is in the bassinet with baby on top of the mattress, can that cause harm? Like brain damage or risk of electrocution?

1 answer
Oricom
Technical SupportOricomSend a private message

Hi there, absolutely not. The unit is battery powered in the control unit so no risk of that at all. Oricom.

abbie s
abbie sasked

Can I assume that if the performance test works accordingly or if the sensor alarm goes off when we remove baby from the bassinet (and doesn’t go off when baby is in the bassinet) that the mattress we have is compatible?

1 answer
Oricom
Technical SupportOricomSend a private message

Hi Abbie, if you would like some peace of mind, give our locally based Oricom Support a call as the team will be able to determine the setup with you over the phone and ensure that you have everything working as per the User Guide. Oricom.

Travis W.
Travis W.asked

Will oricom babysense 7 work with air conditioner and fan running at the same time?

3 answers
Kertrina L.
Kertrina L.

No it doesn't, it will cause minor vibrations kn the mattress which causes the sensor pads to think baby is breathing.

Oricom
Technical SupportOricomSend a private message
Travis W.
Travis W.

So no point in keeping it, thanks waste of money, Useless for parents in the Top End.

Jas
Jasasked

Hi. I got a growtime breathable mattress. Will the baby sense 7 work with this type of mattress or the springs in the mattress composition will cause an issue. Thanks.

1 answer
Oricom
Technical SupportOricomSend a private message

Hi Jas, thanks for the message. We would recommend contacting our locally based Support team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to assist you. All the best, Oricom Baby Care.

cupcake2013
cupcake2013asked

I've just set up my brand new babysense 7 and there is no power when I press the on/off button. I'm using brand new AA batteries and not sure if there's something else I'm doing wrong

1 answer
Oricom
Technical SupportOricomSend a private message

Hi there, thanks for the message. Sorry to hear of your experience. We would recommend contacting our locally based Oricom Support team 02 4574 8888 8am-6pm Mon-Fri AEST as they will be able to troubleshoot with you. All the best, Oricom Baby Care.

Alana C.
Alana C.asked

I’m thinking of buying the babysense 7 for the movement detection aspect as my son has just moved into his own room. I already have a video monitor, is there any advantage of buying the babysense/video monitor combo pack (I.e does the monitor actually pair with the sensors, or will the alarm just be audible through the monitor?) or should I just stick with the movement sensors seeing as I already have a video monitor?

1 answer
Oricom
Technical SupportOricomSend a private message
Virginia laurenzi
Virginia laurenziasked

What mattress can I use with baby sense movement calarm

1 answer
Oricom
Technical SupportOricomSend a private message
PAK
PAKasked

Hi, I purchased this monitor back in June on afterpay. My son is now 10 weeks old and I’ve just started using the monitor as he is now in his cot. I find the picture quality on the screen very blurry, I can’t even make out my sons face. Is this normal? Is there something wrong with it, I’ve checked the manual and reset it and yet it’s still very blurry. I’m wondering if I can return it and try another one incase this one is faulty??

1 answer
Oricom
Technical SupportOricomSend a private message

Hi there, thanks for the message. Sorry to hear of your experience. We would recommend contacting our locally based Support team 02 4574 8888 8am-6pm Mon-Fri AEST as the team will be able to assist. All the best, Oricom.

Melia
Meliaasked

Hello, I have the baby sense 7.
My Bub is 4 1/2 months.
I set it up and tested it, no alarms went off, so I done the different tests to see what was making it not go off and turns out it is the fan on the roof.
My Bub likes to sleep with the fan on as I think she likes the noise.
How can I use the monitor and have the fan on as well?
Thank you

3 answers
Judy O.
Judy O.

This is the same minor issue for us, so we only set the fan on low setting. Another thing you can do is to just have the wind from the fan bounce to the wall or ceiling.

Melia
Melia

It is a ceiling fan, so can’t redirect where the wind goes.
Also I’ve tried it on low but Bub likes it on high

Oricom
Technical SupportOricomSend a private message

Hi there, we would recommend that you give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEDT, as the team will be able to assist. All the best, Oricom Baby Care.

Michelle
Michelleasked

Hi. Can the sensor pad work with swing bassinet like snoo bassinet? Does it just detect from breathing of the baby but not detect with movement of bassinet?

1 answer
Oricom
Technical SupportOricomSend a private message
Amanda I.
Amanda I.asked

Hi,
I have the oricom baby sense 7 pads and the alarm has gone off 4 times in the last 24hours. My baby is 7 months old and it has only ever gone off once before, when she had rolled all the way to the top of the cot.
I have read through the troubleshooting. Everything is connected properly, pads on a firm surface, batteries changed, cords connected to the unit correctly.
When I have gone in to check her she has been in the middle of the cot, across the pads. One of the times i could hear her awake in her cot and the alarm went off, so it was definitely false.
Would one of the plates be faulty?

1 answer
Oricom
Technical SupportOricomSend a private message

Hi there, for this one, please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.

Kristy M.
Kristy M.asked

Hi there,
Just replaced all the batteries in our oricom babysense 7 aponea mat, made sure connections were right and sensor pads in correct position.
Pushed the on button with baby in the crib, red light came on and clicking noise didn't stop, just kept clicking. These are brand new batteries and been tested before we put them in. Help! Was working perfectly prior to this.

1 answer
Oricom
Technical SupportOricomSend a private message

Hi Kristy, thanks for the message. Please give our locally based Oricom Support a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist you in this. All the best, Oricom Baby Care.

blackdoner
blackdonerasked

Hi! How do i know if there is a false alarn or the baby has trouble breathing?

1 answer
Oricom
Technical SupportOricomSend a private message
Linda S.
Linda S.asked

Is the product a long range monitor as we live in a double storey home

2 answers
Joel J.
Joel J.

This has no remote option, it is only a sound alarm, the sensor pads are kept under the mattress. And the monitor is hooked to the cot. If baby stops breathing it sounds a loud alarm.

Oricom
Technical SupportOricomSend a private message
Tony P
Tony Pasked

When using two units close together in one room to accomodate twins, how far apart do the cots/bassinets have to be ?

1 answer
Oricom
Technical SupportOricomSend a private message

Hi Tony, could you please give us a call on 02 4574 8888 Mon-Fri 8am-6pm AEST, as the team will be able to assist. All the best, Oricom Baby Care.

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