i bought the barbecue in 2017. only after two years the cast iron burner needs replacement. I live in Italy. The price for the replacement is 300 Euro for the five burners. I complained with bbq australia and they said they can't help. Moreover, last night there was a strong smell of gas around the bbq. I left one handle on by mistake and the safety auto block system that should block the flow of gas if there is non flame didn't work!
For me Its really a terrible expensive and dangerous product.

Had this BBQ in use for less than 6 months, got the stainless steel as I thought would last. Now there is rust on the hood an the temp gauge, was told by the people that sold it to us that the gauge looks like it will fall out soon. Got a call from Beef eater and told it is not covered under warranty.

Beefeater BBQ is excellent but when it comes to service it is not reliable. When service is booked the service centre does not provide details of the arrival time of technician. If the technician calls and the call were not answered, they will cancel the service. Especially they call from private numbers so cannot call back.

Very easy to use, self explanatory. Large with three different cook plates, two shelves. Four burners. It seems to whistle a bit when you have all four burners on. Cooks evenly. Looks great and has a thermometer and good for the internal heat if cooking a large piece of meat or chicken etc.

Cooks well ; wok also works good ; the bbq burners turn off from the slightest little bit of wind and this is frustrating; when delivered be careful as I had to send back one of the kitchen cabinets twice because they were scratched straight out of the packaged box

Bbq was advertised as a built in bbq. When it arrived the drip tray and gas point are lower than the frame of the bbq. Electrolux australia do not stock the bracket and wont get it to australia for me. I have to organise with beefeater u.s.a
Terrible customer service.

I've had a lot of gas BBQs and this is the best one so far easy to maintain I don't know why other people are saying parts are hard to find in fact they are very easy to find.
I've had mine for 5 years and never had a problem as long as you clean them well each year it will last for many years.

Not very happy with this product. I live in Dubai, so not a lot of rain, but the rust and corrosion is everywhere.
My biggest problem however is with the operation of the unit. The quartz ignition has failed (why?), there is no spare in the country, and no prospect of a spare until September, according to the distributor, unless I want to pay for a special order and shipping. The reason apparently is the "the season is over", suggesting, I guess, that there shall be no more barbecues in Dubai for the next 4 months! Poor service from manufacturer and distributor alike, I guess they deserve each other. My next BBQ will not be a Beefeater

I am scrapping mine after 6 months as it needs too much attention. Parts are impossible to get, warranty service is non existent (send it back to Sydney?). It flares up, smokes and takes forever to cook. Don't waste your money, buy an electric frypan, less trouble. Beefeater should be ashamed of their warranty service.
Looks nice
Everything

This BBQ is fine in all aspects except my side burner / wok gas cock/switch seized (not sure why, always under cover and only used side burner / wok once). Contacted a major Sydney retailer for Beef Eater in March 2013.......now September 2013 and still waiting for Beef Eater to get stock in from China. Retailer informed me they hadf people waiting from December last year. Totally unacceptable, never again would I buy (& nor should you) a Beef Eater product, spare parts non existent!
Works fine in all regards
No spare parts

I am as of right now, very dissatisfied with my very expensive purchase of my 5 burner Discovery series built in. You can't even open it up after you start the burners without a glove on. I don't know if it was a bad design or what. Also my temperature gauge fogs up on me, and seems like it's also inaccurate. Does anyone else have this problem?
very good looking
hot handle, and temperature gauge

Had this one for about 6 years. Replaced the grill plate with another hot plate so as I could double the sausage to onion ratio. We had a Signature series Beefeater prior to this one which was a gem. The Discovery is what you pay for. The overall quality is a bit less than the Signature but it was $400 cheaper. However it still cooks as a Beefeater should. The original timber trolley has passed on so I built a new one. She lives outside on the downstairs deck, never misses a beat and still looks pretty good. Great to cook on - the temp of the plates is even and easily managed. It's still miles in front of the Bunnings brands ones...I like my Beefeater.
It's a Beefeater.
It's a Chinese Beefeater.