HenriCairns
High repair cost for no result
Right hand large hot plate stopped working a few months ago. After approx 5 visits and $700 in charges from the appliance technician it is still not working- no-one will admit anything is wrong. As it has turned out I regret buying Blanco. Blanco customer care were polite but not helpful
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L PGold Coast
- 3 reviews
- 2 likes
Not a Good Choice
I bought this Blanco Bic63 from Harvey Norman, cost over 1k, like the design, used for few years, suddenly the 2 left hand side hot plates started to gave problems, like everyone having....after reading all the reviews on this product. I bought a cheaper Nardi induction for replacement, and still happy with the cheaper version....
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Barbara
- 2 reviews
- 3 likes
Very disappointed customer - 1 year out of warranty
We bought this Blanco induction cooktop a few years ago when we updated our kitchen. It was recommended by Harvey Norman. Large hotplate (which had not had a lot of use) worked spasmodically for a few weeks then failed completely. Warranty ended last year. Had a repairman attend yesterday who advised motherboard gone and not worth repairing. Said it would be cheaper to buy a new one than fix. Advised he had numerous problems with this brand. Not to throw good money after bad. This hotplate was not cheap and I am very disappointed in this brand. Would not recommend at all.
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KatieMelbourne
Have spent more money fixing than the original unit cost
Bought this unit 3 years ago (BIC63). It became faulty just out of warranty requiring replacement of powerboard $370 + labour. Unit became faulty again within another 12months of original repair and have now had it assessed and it needs 2 x new powerboards ($720 plus labour). I have spent more money fixing it than what the unit cost.
Reconsider your purchase!!!
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Lesley GBENSVILLE NSW 2251
- 2 reviews
Loved at first, now no love at all
Purchased from Harvey Normans because we liked the idea of the large hot plate. Have already replaced LHS motherboard at over $400.00 and now RHS is not working. Costs now quoted at over $500. So disappointed by this item, thinking about changing to another brand and getting rid of Blanco. Cooktop only 3 years old.
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orvsaaMetropolitan Adelaide, SA
- 2 reviews
Very dissappointed
We went for the bic63, which we purchased from harvey Norman. In the first half year the big hot plat did not heat evenly, only the inner part worked not the outer, repaired that under warranty. Just a few months after warranty the 2smaller hot plates started playing up, and now after 3 years don't work at all. Love the idea of induction cook top, but this Blanco is a failure. It was expensive and make me doubt induction technology. Unfortunately I do not have gas on the street, otherwise I would have installed a gas cooktop.
Need to replace, not sure what to go for?
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PetrioBrisbane
- 10 reviews
- 1 like
Replaced outside of warranty period!
After complaining here earlier about problems with ours, I thought it was necessary to give Blanco Australia a lot of praise for what they eventually did for us.
We bought the unit 3 years ago for a kitchen renovation after it had been recommended to us by a top chef as being faster, easier & safer than cooking with gas. He was right of course although we still use our BBQ & smoker whenever we can.
After a year of perfect and really enjoyable use the RHS plate started playing up and required a service call and repair under warranty. It wa...Read more
s the RHS plate ok for a while but then started again to be temperamental, sometimes ok for a 3 month stretch and then not wanting to work again until it finally stopped altogether & we existed by using the two LHS smaller plates only. I contacted Blanco Melbourne and explained how much we loved the unit but never had a long run with it running perfectly for us. Within a week I was called by a very synpathetic lady who said she would fix it up quickly and that she did! A service technician called, took away the defective part and replaced it a few weeks later. It is actually a computer, complete with motherboard, fan, power supply etc & there is one another one for the LHS plates.1 comment
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Questions & Answers
Sorry, there are no questions about Blanco BIC63 but you can read 2 questions about Blanco BIC63 / BIC64.
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Too many fakes reviews.
Thanks Petrio. Dont suppose you want to give an update do you? We are preparing for a Kitchen rebuild and looking. Blanco don't have 5-Star stuff but this is the best Manufacture support I've read ... Read more
for any of the kits we are looking at. Some of the more well-known (IE. More expensive brands) appear to have some dreadful service reports as Blanco has had in the past....