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Reviews

3.5

37 reviews
5
(21)
4
(0)
3
(1)
2
(6)
1
(9)
  • Product Quality
    3.9 (10)
  • Return Claim MadeYes (0) · No (9)
  • Shipping
    4.0 (10)
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Kathy K

Kathy KCanberra 2600, ACT

  • 2 reviews

Fantastic product and service

published

Recently purchased a personalised apron and cushion cover. What great products. This is the 2nd time I have ordered from Bright Star. Fantastic products. Prompt delivery!!!Will most definitely order from this company again.



Product Quality
Shipping
Return Claim MadeNo
Rama

RamaSouth East Queensland, QLD

Bento Lunch Box

published

My grand daughter had lost the seal in her lunch box so was not sealing properly. I asked if seals were available to purchase but they weren't BUT they replied with the following,
Thanks for reaching out to us regarding your recent order.
I'm so sorry to hear this! Unfortunately, we are unable to send replacement rubber seals.
Due to the circumstances, I have organised for a replacement Bento Lunch Box to be reprinted and sent to the below shipping address:
I received the lunchbox within 4x days. Thank you Bright Star Kids - Awesome service!!

Product Quality
  • Verified customer

Shipping

published

I ordered a package of the preschool labels and was very excited to receive an email at work that my order had been delivered. I promptly checked my mail upon arrival at home, in hopes to see how cute the labels were! But to my dismay there was no package from bright star anywhere to be found. I was wondering if this is a common occurrence? And if and when my order will actually arrive/ how will this be resolved?



Shipping
1 comment
Bright Star Kids
Susan C.Bright Star Kids
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TPWalks

TPWalksGoldfields, WA

  • 2 reviews

Great Product

published

Great product and service. Bright Star Kids are our go to for School labels and bag tags. We have been ordering for a couple of year now and i have recommend to Family & Friends.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bright Star Kids
Susan C.Bright Star Kids
Monique

MoniqueSydney, NSW

  • 2 reviews
  • Verified customer

Prompt customer service and great quality

published

I initially had a problem with shipping but once I contacted the company they cleared it all up and were prompt and professional the entire time.
Very happy with the quality of labels and the great value price.
Highly recommended.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bright Star Kids
Susan C.Bright Star Kids
Sioux V.

Sioux V.South East Queensland, QLD

Great quality, great price

published

I have purchased items from bright star kids for years now and am very pleased with their products. We will continue to buy from this company and will definitely refer friends.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bright Star Kids
Susan C.Bright Star Kids
Monica

Monica

  • 2 reviews

Wonderful product

published

I order the design label pack for my kid and the product sent was great. It lasts for a while as I bought another pack last year. I also purchased a back pack and the quality was greater than expected as my kid still uses it.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Bright Star Kids
Susan C.Bright Star Kids

The reviewer stated that an incentive was offered for this review

Lea P.

Lea P.South East Queensland, QLD

FANTASTIC!!!!

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Bright Star Kids
Susan C.Bright Star Kids
denni

denniSouth East Queensland, QLD

no customer service

published

i have always brought stuff from this company and i never wait longer then 6 days for the item and the time i spend quite a few hundreds dollars worth of items i asked when should i expect it as the email never come before the item and with the vaule of what i have order i dont want it to go missing yet the stuff say u will get an email they r no help at all i spend well over 500 dollars with this company every 6 months but not any more

Product Quality
Shipping
3 comments
Bright Star Kids
Susan C.Bright Star Kids
denni
denni

U make it out its the time of the year bull I have made oders every year at this time and it is done and out with in 4 days so dont give me it the time of the year I will even post photos to back this up

Bright Star Kids
Susan C.Bright Star Kids
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SJF

SJFSunshine coast

  • 2 reviews

Negative reviews are not posted!!

published

I have shopped with Bright Star Kids for a long time. The quality used to be fantastic and I continued to buy from them. However, the last few years the quality is a lot poorer (buying the same products- especially the iron on labels!). I wrote a negative review for a product as I thought it would be helpful to others as all the reviews on the website are so good and I thought I can't be the only person that has had problems with this. After I wrote my review, I received an email to sort out the problem and was offered a refund. However, my review was never published. I have a lot more confidence in companies that post honest good and bad reviews. Don't think I will shop with Bright Star Kids again.

Product Quality
Return Claim MadeNo
1 comment
Bright Star Kids
Susan C.Bright Star Kids
wilde

wildeAU

  • 3 reviews
  • Verified customer

Iron on label quality has dropped

published
Product Quality
Shipping
Return Claim MadeNo
1 comment
Bright Star Kids
Susan C.Bright Star Kids
Suzanne

SuzanneGreater Melbourne (Outer), VIC

A very happy customer!!

published

I am super impressed with the products we received for our 2 boys rooms!! We purchased 2x wall stickers/decals, 2x door names and 2x height charts. The wall stickers were easy to put on and came with instructions and some great ideas on how to arrange them. Great quality and size also. The door names are absolutely beautiful, such vibrant colours. And the height charts are great quality also. We have been searching for wall decals for over a year now and I am so glad I found these. My husband, boys and I couldn’t be happier! Thanks!
P.S order was delivered to us within a week. Amazing!

Shipping
Return Claim MadeNo
1 comment
Bright Star Kids
Susan C.Bright Star Kids

The perfect gifts

published

Great shopping with so many perfect gift ideas. Will definitely be back. Products are well made with beautiful designs. So many other things I would have loved to have purchased but most of my Christmas shopping was done.

1 comment
Bright Star Kids
Susan C.Bright Star Kids

Hi, thank you kindly for taking the time to leave a review. We are so happy to hear you love the items you ordered! All the best, Saraid

Liza2000

Liza2000Sydney

  • 4 reviews

Print quality not great on Santa stockings.

published

I posted a review on their website but for some reason they haven’t published it. I was disappointed with the Santa stocking print quality. The red at the top is a beautiful vibrant red, then the picture looks like a faded reddish brown colour. Very different from the website. I know colours differ from on screen, but it looks like they ran out of red ink.

1 comment
Bright Star Kids
Susan C.Bright Star Kids
Foong

FoongBrisbane

  • 2 reviews
  • 1 like
  • Verified customer

Bit disappointed in product

published

At the start of the year i purchased an owl name door sign for my daughter... it was absolutely beautiful... bright colours and looked high quality... i was very impressed and decided i would later on get another door sign made... just received the door sign only to be very disappointed... the design was identical but the quality was poor compared to the one i had previously ordered early on in the year... the material is thinner, the picture is very very light in colour and the sign looks and feels very flimsy. Very disappointed. Wont be purchasing any more door signs such poor quality now dont know why they changed the quality of the materials they are using.

1 comment
Bright Star Kids
Susan C.Bright Star Kids
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Trish

TrishSydney

Exceptional customer service

published

I appreciated the customer focus and responsive nature of Saraid who was helping me with an issue I had. I would highly recommend this company for their exceptional service and willingness to help and satisfy their customers.
Thank you!

1 comment
Bright Star Kids
Susan C.Bright Star Kids

Do not bother with the iron labels

published

I followed the instructions exactly. Looked like the labels were adhered but came off after one wash. A complete waste of money and I have asked for a refund.

1 comment
Bright Star Kids
Susan C.Bright Star Kids
Shellz

ShellzAdelaide

  • 2 reviews

Can't get stickers off the sheet

published

I recently received your tiny pencil labels and was very disappointed that I couldn't get them off the sheet because they hadn't been pressed out enough to peel them off individually. I ended up having to cut out each sticker individually to be able to place them on my children's pencils; as you could imagine this was very time consuming and frustrating. They looked good and ordering and delivery was excellent but shame the execussion wasn't to match.

1 comment
Bright Star Kids
Susan C.Bright Star Kids

Iron on labels dont work.

published

The labels looked great and ironed on easily and looked stuck. But many in the first wash came off. Then the rest are off or peeling in subsequent washes. Dont recommend buying these.

1 comment
Bright Star Kids
Susan C.Bright Star Kids
Tina

Tina

  • 2 reviews

Wonderful Company!

published

I ordered a shirt for my son to use in a photo shoot to announce our second pregnancy. I made a silly error with the due date and used the current year, not next year when bin is actually due. I couldn't find a way to change it (and it is my fault for making the mistake) so I was happy to just buy another shirt so I made a whole new order and just paid for two shirts. These absolute angels figured out that I made a mistake and changed it for me! Now it isn't a waste of a shirt and I am happy to pay for two shirts, because I can actually use them both now! I'm very impressed and super happy with the service. (Delivery was speedy too!)

1 comment
Bright Star Kids
Susan C.Bright Star Kids

Hi Tina, thank you for taking the time to leave a review. We are so happy to hear how much you love your order! Kind Regards, Saraid :)

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