The current Covid 19 pandemic is driving everyone nuts.
Today is 22nd April 2020. I booked a return flight to Heathrow back in October 2022, flying 30th April.....next week!!
Talk about bad timing. Hire car, accomodation, ferry crossings, a five week itinerary all had to be cancelled. Things were looking quite poor on the air ticket side of things, because as luck would have it, I had opted for the cheapest fare available......"non refundable". Also, when attempting to apply for a "travel voucher" replacement, I was informed that I had booked t...Read more

Booked 2 return flights from Gold Coast to Heathrow for the 20/3/20 to visit our very sick parents. Due to the Coronavirus we have contacted BYOJet and British Airways a few times to try and postpone our flights as this would be fatal to our parents if contracted the virus. BYOJet and British Airways told us if we did not fly on 20/3/20 then we would forfeit our $3000 already paid. Lack of empathy, no compassion! We are not asking for our money back, just a credit of 6 months or so until the virus has cleared so we can visit our sick parent...Read more

Was to fly to Melbourne on 21JULY19 from
Manchester VIA Heathrow and Singapore.

Arriving late to board my Heathrow Flight, the Check-In-Staff was kind enough to discuss my dilemma with her supervisor. Only option being to find my way to Heathrow.

Taking the British Airways advice, in the heat of summer, somehow managed
to get to Heathrow in good time where only Singapore-Melbourne Boarding-Pass was issued.

In total disbelief was told by British Airways Ticketing Staff, because Manchester-Heathrow flight was missed, my Heathrow-Singapore was cancelled and subsequently my seat was sold to another passenger and that Manchester ground staff being only contractors advised me wrongly.
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Beware using the British Airways code share with Qatar. We purchased an economy British Airways ticket from Melbourne to London via Flight Centre. The flight is a code share using Qatar airlines. The BA website and Flight Centre said there was a 32Kg checked baggage allowance. In a subsequent call to Flight Centre on another matter, the rude call centre operator said, "By the way you only have 23Kg checked baggage allowance on Qatar". It was a huge challenge getting a straight answer about the allowable baggage weight. Finally the check-in ...Read more

If I could give 0 stars I would! Not that my review would make a great impact, seeing how many negative reviews they have, but I would still want to share my story.
I booked a flight from Bucharest to London and return and it was a total disaster. When were were at the airport, they informed us that the flight will be delayed for 5 hours (from 8 am to 1 pm), then another 1 hour and a half ( until 2:30 pm). We lost 3 buses and the money we paid for the bus tickets and now they would not refund. Returning to Bucharest our flight was delayed for ...Read more

We purchased 2 business class tickets to London, Dublin Ireland, Split Croatia, back to London, and then onto Singapore.
The flight from Sydney to London was on aircraft type Boeing 777. Cabin configuration is somewhat confusing with the seat next to you facing the other way. As my wife didn’t like the fact she had to travel ‘going backwards’ I volunteered. I found the seating quite narrow and as I am 6’2” the bed, when fully flat, was not as long as I had hoped for (hence one of the reasons paying extra for business class) Apart from a small ...Read more

Yesterday (September 2017), we flew from London Heathrow to Singapore in World Traveller Plus (premium economy). Over recent years we have seen the British Airways product deteriorate more and more but this flight topped it all. The staff reminded us of prison guards and were more interested in telling you what not to do instead of providing an actual service. We mentioned our issues to the cabin services director (who was very nice and tried to be helpful!), but they seemed to ignore any direct orders from her. For example she put aside some w...Read more

When I end up on any airline flight list, it is through a booking agent, so I do not know their online booking procedure. My mother comes from England, so I fly from Australia to Britain frequently to visit her family there.
I have never had any problems with flight delays - probably due to booking connecting flights so the next flight probably knows of the delay when they occur.
The food isn't the best, I have to admit; however I do have appetite problems when I fly long distances so, that may also be me. The staff in my experience are alw...Read more

I had travelled to Turkey for a 10hr operation on my head (date 20/04/16) and was scheduled to depart Istanbul on 21/04/16 (flight BA0679 @ 13:50).

As you can imagine with bandages and a lot of drugs all I wanted was to have a peaceful journey home. I arrived at the airport at 10:30 so had plenty of time to kill so wandered around the shops and restaurants. Made my way to the gate (502), arrived with 50 minutes to spare to find around 100 people all sitting at the gate. I found a seat and waited for the tannoy announcement to let us know wh...Read more

The following relates to a proposed trip from Sydney to Singapore and return, on British Airways, on 9th July.

On Wednesday 27 April Flight Centre advised my wife of a fare of $796, on British Airways saying that it would be necessary to book and pay by Friday 29 April.

On Thursday 28 April Flight Centre (a different branch) was unable to find any such fare but advised of a fare of approx. \$915, also saying that it would be necessary to book and pay by Friday 29 April.

The discrepancy in amounts was not due to changing availability of...Read more

We booked to fly Sydney-London and return via travel agent, not knowing the configuration of the seating arrangements.
To my shock was confronted with having to deal with a 2-4-2 seating plan. Normal business class is 2-2-2. We were allocated 2 middle seats in the set of 4, so was flying backwards. Although the cabin crew were excellent, the seating plan is awful for what you have to pay to travel business class. Seats are small and space between is cramped, no storage area apart from a small draw to store a laptop, when other passengers on m...Read more