Traveled from Sydney to Bangkok, Dubai and Vienna and onto Amsterdam with other airlines no problem. In Amsterdam for travel onto UK BA informed us flight was overbooked and no seats available. Wait listed for another flight which does not connect without ongoing arrangements is unfair and wrong. Our travel for 2017 will be changed to ensure we will never use British Airways again.

British Airways flight BA 12 on 8 September from Singapore to London was cancelled and not rescheduled until the next day. We were facing missing a connecting flight, accommodation and potentially the start of our cruise. We were fortunate to get a replacement economy flight with Singapore Airlines, no thanks to British Airways. Now three months on, we are still being led up the garden path trying to obtain a refund for our missed World Traveller Plus tickets and seat allocation fees.. Their service has been consistently non existent at every communication. I think they believe that if they delay long enough we will forget about it. This won't happen though.

British Airways treats Gold Card Members badly! My recent experience with BA has been bad. Delayed Flight, Onward Flight not connected. Nobody to attend. Stranded at London Airport for the night without a Hotel & Bags.

As part of our holiday we paid for 2 seats 6 months in advance on British Airways from Heathrow to Hong Kong. When we arrived at the airport BA advised the flight was overbooked and could not give us a boarding pass or check our baggage in. We had to wait 40 mins before the flight until they advised we could not get on that flight and they booked us in on another flight 4 hours later. BA do this with all flights. BA staff at Heathrow are not helpful, abrupt and have no customer skills. BA didnt care they were affecting our holiday. I have used lots of airlines all over the world but BA are the worst by far. I will never use them again.
nothing
very poor customer relations and dont really care about customers.

Overpriced. Poor service. Beaten hands down by most of the Asian carriers. I now flyemirates who are cheaper, have better cabins, newer planes and far better service. Plus they also pick me up and drop me off with a personal chauffeur taxi at no extra cost.sorry ba but you must have seen this coming.
It's British identity. Nothing else
Expensive and the staff are not as welcoming as on Asian carriers. It's an English thing!

We flew from Sydney to Bangkok and the worst thing about Bristish Airway is the attitude of the air staff, cold and impersonal, lacking service and not friendly at all. The food were uninteresting too, so were the flight entertainment, all added up to be a rather bland experience. I would prefer not to travel with them again,

Unfriendly cabin crew

British airways ...

Lack of hospitality.... they dont understand that sometime asking for water means someone literally needs it at that very moment...
Asked for water ... they kept saying the person will just be coming in a minute to serve drinks so he will do the same ... and he came after 15 mins ...

Lack of responsibility.
They dont know the meaning of fragile ... I think they confused it will 'handle without care'
Gave them baggage, asked to to put fragile tag on baggage, in front of me they banged the baggage on the belt ... wow ... should we consider them as perfectionists ? well I think so yes ... at breaking things :)
Being cheap :)

The flight attendants were professional and friendly; accommodating, efficient and willing to engage in conversation. After asking twice in a row for chocolate, the flight attendant eventually pointed me in the direction of where the snacks were stored so I could help myself, which was really nice!
The food was above average for airline food. I had a long-haul light London - New York and as there were empty seats in the middle of the aircraft, the flight attendant let me leave my seat and stretch out to sleep across a whole row.
Nothing whatsoever. My experience was overall quite good.

my wife and I travel to europe every two years, last time we travelled
British Airways to Bangkok and changed airlines there and flew on to helsinki with a different airline
The British Airlines staff on the flight did as little as they could, we were hot and thirsty and all they did was bring me the smallest cup of water you could imagine.they wouldnt turn the aircon down or help in any other way I will never recommend this airline to anyone.I have also heard similar reports from other people who have traveled with this airline . so my recommendation is dont fly with them .

Bad Service, Rude staff

BA10 First Class staff are excellent. I regularly fly British Airways first class out of Sydney and always find the service outstanding. The only minor thing that needs improvement is better TV entertainment choices are limited.
first class staff are great
in flight entertainment poor

I have flown internationally with BA in Europe. The initial flight was cancelled, but as they had not advertised this at all I went to the airport anyway. They were really nice about it and put me up in the airport hotel for the night, including dinner and taxi transfers to the door. So although the flight was cancelled I cant really complain.

Once there the next day for the flight it was fine... a flight is a flight! The food was ok, not amazing but fine. Flying through Heathrow is a bit of an adventure but that happens with lots of airlines
They made good with accomodation when they cancelled my flight
They cancelled my flight (still inconvenient after all!)

I am really disappointed with BA’s recent service. You can tell they are cost cutting as the service has gone rapidly down hill. The food is poor, and now no milk except condensed milk in those annoying little cartons. As for their call centre, In spent two hours trying to get through to them recently and when I did they were so unhelpful.
Now that they are on strike all of the time it is too risky to book with them.
A good safety record is perhaps their only plus point at the moment.
Service, food, age of planes and always striking.

We will never fly with this airline again. Just because you prebook a seat, don't think you will get it. Extremely slow with refunds
We didn't crash
The service, both check in and flight attendants. They lied about our take off time, we were delayed by over 30 hours.

i didn't mind flying with them if i was in the area i would happily fly with them agian no problems.
cheap flights, participate in the star alliance awards program,
old plans, they don not have tv's in them for you to watch i know alot of airplanes in europe do not as they are not long flights however even one big one would be nice.