this is a long existing airline and the staff are a REAL asset to them - it's a pity they cut back on some of their australian destinations, but then qantas is excellent NOW, and they are great travel companions under ONE WORLD.
The crew definitely is above average and make you feel like real people, unlike the "robotic" nature of staff on Asian airlines who don't have a sense of humour and are unable to banter with the public. Also, the food, reliability, and route network is way above average!!!

Have flown BA many times from OZ and inside Europe over 25 years - (not by choice), the staff are not helpful at all, even condescending; and the food is terrible (eg frozen). In Feb 06 we had a family death and needed to change travel dates, BA in Germany were no help at all and showed no compassion for our situation - I bought tickets with another airline to get us back. In Dec 08, my daughter was stranded in Thailand; BA, Thailand, and Melbourne were closed, only open Monday to Friday. When we contacted BA UK eventually they were no help, just saying 'see your travel agent'. I ended up buying Qantas tickets to get my daughter home.
gets you there.
unfriendly staff.
unhelpful staff.
very bad service.

I was assigned a window seat, so no other seat reassignment was necessary during the online check-in. At the airport, everything was just perfect, the services were great. The seat itself was comfortable and the extra legroom did make a difference. The hot meal was ordinary, but fine. The cold meal (breakfast or sandwich) wasn't so great, but at least itwas decent. The staff was professional and attended to all of my needs. It was worth the extra cost just for the extra legroom and the reduced claustrophobic environment.
Very good food and drink, good choice of up to date films,good overnight flight,plenty of drinks,good services,confortable seating,tea for free
The sandwiches were uninspired, too expensive

I have used British Airways on long and short flights since the days when they were BOAC and have always found them to be very good. Friendly and helpful staff, good with children, meals good and flights on time and smooth.
Good staff, flights on time.
Nothing, I've been lucky.

Flying with British Airways has truely been an honor!! They have unique customer service that is not given on the other airlines that I have travelled on. I wish they flew to everywhere I went to!!!
The customer service is very good and the flight is usually smooth
Some of the Flight times they have on the schedule.

Have flown BA longhaul several times and each time have had to contend with large amounts of people congregating in the aisles. It always feels like a sardine can.
It got me from A to B
Crowded

This was a few years ago hopefully they have improved their ways by now but staff on both flights were rude to the extent I could not understand how they kept their jobs I felt very sorry for a lady sitting near me needing some help, but I think she ended up wishing she had not asked.
great new planes
rude staff

Overall, I don't really recomend this ariline. It may be cheaper but definately has less quality. I much prefer to fly with qantas as it's more comfortable and sometimes the food is better. And the Brittish Airways planes are all so squashy. It makes you feel chlostrophibic and liek you can't wat to get off. A thumbs down for me sadly.
The crew were quite nice and friedly.
The seats are hard and uncomfortable and the planes always smell bad. The food ins't that nice either but what can youe expect from aeroplane food. It all tasted bad.

They apparently share trips with Qantas,i found their flight crew not overly helpful meaning i was trying to stash my luggage in the overhead compartment only to have the flight steward shout from her standing position to push it in further,she made no attempt to assist me.
Also dont expect a lot of drinks/refreshments,i asked for a drink and the strewward come back with a papercup of water.
Plane took off on time and was non stop SYDNEY to Bangkok.
This has have to be the worst airline i have flew in my trips from Syd to Bangkok.
I remember they gave us a choc muffin for breakfast and small bag of peanuts?

I have just returned from a 6 week trip to Europe flying British Airways from Sydney-Singapore-london-Paris-London-Moscow-London-Dublin-London-Bangkok-Sydney. I have traveled with QF, MH, SQ and CX many times to Europe, however BA business class was the best so far. Amazing service from the crew, I was also surprised by the attention to detail and large number of facilities at the Heathrow lounges. After negative stories I have read about BA I was pleasantly surprised with the service it was well worth the extra money. I will certainly be choosing BA on my upcoming trip to Singapore.