I've shopped at the fortitude valley store a number of times now and the staff are always wonderful and go out if their way to help. The store gets really busy, especially on the weekends but it's worth the wait to get good information and honest advice.

I ordered two things online and it is the slowest online store I have ever used in terms of getting my items. It has been 2 weeks now and they still haven't even sent my items! I will not buy anything from here again and no other store I have previously purchased from has had this issue. If you need an item and don't want to wait weeks, order from somewhere else!!!!

I have had two terrible experiences with Bubs, first at Helensvale and then at Logan! Staff have very little product knowledge. On both occasions I was told that the pram I ordered would take a week but it took over a month. I was originally told that a product didn't even exist, though it does and is sold in other stores! Staff are unprofessional and very unhelpful! Will never go back.

We've just spent more than$4000 at the shop, I came back to purchase something else and waited 30 minutes, nobody is available to help... went to talk to one of the girls and was told to wait at the counter until someone approaches me, I have waited for another 10 minutes at the counter with another couple who were waiting as well,, then when one of the staff finally approached us her priority was to answer the phone, I left the shop and went somewhere else !what a waste of my time

I have now bought two items from Bubs and having to been to many baby stores I found them the best! I went to the Fortitude Valley store who have both times priced matched competitor stores which I found fantastic as I find Bubs prices always a bit more expensive than anywhere else. But the fact that they will price match or beat the price with a smile is great!

Great service by Amanda at the Fortitude Valley store who unlike a lot other people at baby stores try to up sell you everything to things you don't necessarily need as babys grow so quick. As a first time mum I found her very honest and trust worthy!

Walked through the door 15mins before closing. Just got glared at by the staff at the counter, then they looked at their watches. Standing there for 5mins before someone yelled out from across the shop "what do you need?". When asked if they price match they rolled their eyes and said "yeah". Mind you this store had about 5 staff on and we were the only customers there.

I was worried about getting the right price on the right car seat for our baby who is expected soon and was dubious about ordering online because some of the wait times. Our Car seat arrived just 4 days after ordering it and I was expecting it to take up to 2 weeks! We also received a free play mat with our order. Very happy to have our items so quickly and bought at the best price of anywhere!

I did a lot of online shopping around to find the right pram! Bubs had the best price with a free play mat, shipping was the cheapest by far and I received my 2 large boxes within the ETA, I'm in WA and my order came from QLD! Thanks Bubs will defiantly be ordering again :))

I was needing a change table tray to fit the top of my Boori Urban chest of draws. With 2 weeks till due date I was sure I wouldn't be able to find one. I rang their Fortitude Valley shop and asked if they had one and in the colour I needed. Girl said they didn't in store but warehouse appeared to have them. She gave me the direct number for their warehouse so I could double check before ordering online. Warehouse said they had them in stock. I ordered and received email the next day saying it had been posted. Received it within the week! Very happy

I went in to buy a carseat walked past 5 ladies who were talking about what clothing shops they shop at,not a single Hello or anything. I then struggled to get carseats down to look at and try. Not a single lady came up to ask if I was okay and I was the only customer in the store! I then gave up and decided to leave, just as I got to the door they said do you need any help.. It was ver hard for me to say no thank you. I chose to go to baby bunting were someone came to help me within the first 2 minutes of looking at carseats.
Air-con...
customer service, expensive, rude employers

The shop has some good deals and are great to buy from however, please stop using Toll Priority - they never deliver and when they do you can't collect items undelivered from post office and you have to go to airport. They do have an option of leaving authority to leave card but this does not work at apartments. I wont be buying online from Bubs again as it is near impossible for me to receive the delivery!

I went to the Helensvale store. They had all the items I wanted in stock. I found they were happy to price match other stores and they were willing to discount if purchasing multiple items. I found the staff were informative. I live just over an hour from the shop and when calling to enquire as to pricing they were able to get back to me quickly. This is the better alternative to the Pram Warehouse on the Gold Coast who I had terrible experiences with.
stock available, informative staff, staff wanting to do business with customers
A little eager for business - needed to be firm in saying no to items I was researching and not yet wanting to buy.

I ordered a product from the bub's baby shop website, recieved notification that it had been sent the following day and recieved it (in regional victoria) three days later. Item was well packed, as described and competitively priced compared to other larger online baby retailers. Postage cost was reasonable. Can't ask for more than that, Thankyou bub's :-)
Item as described, quick postage

All the staff members are very friendly, knowledgeable, prompt and helpful.
The store is neat and well set out, with plenty of car parks outside. There is a large range of competitively priced products on offer, and the pram, pram accessories and car seat of our choice were all available for us to purchase and take home straight away.
Friendly, knowledgeable, helpful staff members
Due to recent thefts in the area a number of prams had to be chained together

Their after sales service is appalling. Don't ever expect a refund if your item is faulty, not what you expected or not right for you. Read all of the other reviews too - i wish i had before purchasing there. They will never refund and all they care about is their sales target. Very poor form. The fortitude valley store is just disgraceful and when i asked to chat with the manager she avoided me. Definitely worth checking other shops considering they are overpriced to begin with. Go to pram warehouse or baby bunting first!

Refund Policy, After Sales Service, Price, Management