I wish I had of checked out the reviews before I ordered from this company. I am not sure how they are still in business as their customer service is appalling. If you're prepared to wait weeks or months for your purchase, shop with them.

Read the fine print - they are extremely dodgy.
Products take at least 14 days to order and arrive.
- credit notes last 3 months and can only be used once, you will lose your money if you only use part of the credit note.
- absolute nightmare trying to exchange something. They want you to return it, then they will send you a credit note, then you have to repurchase.
- I finally received my credit not and they had deducted $3.00 from the original item - no explanation.
- shipping costs are expensive.
- very hard to contact (tried phone and e mail).

Can't believe the delivery time (nearly three weeks and still waiting!) - yes it does state that some stock may take 14 days to order in first but honestly would it hurt to email and notify customers of this? Happy to immediately take the money but then leave customers waiting and wondering. Pricing is good but I won't be buying through them again

I have purchased a variety of items from Bubs with my kids, lastly being a high chair which arrived in 6 days. I had questions regarding the high chair before I purchased and they were answered promptly by Bubs. I will continue to use Bubs in the future and would recommend to anyone.

I wish I had read these reviews before I placed my order on line. It's says that it may take upto 14 days for dispatch then 1-4 days for delivery. I called today wondering why I had not been sent a email confirmation with dispatch info since it had been 14 days and they informed me stock wasn't in they didn't know when it would be in so expect another 14 days.......my daughter is now too big for her capsule! Not worth it! Terrible, terrible service! Figure it out Bubs Baby Shop!!!!!!!!!!

I have never waited so long to receive an online order. It has been 2 weeks since I placed my order so I emailed asking when it's due to arrive. Apparently 14 business days are required and in my case the goods haven't even been shipped yet! My baby will have grown out of it before receiving our goods.
I will never use this shop again. Shame I didn't read these reviews first!!

Ordered a baby carseat. They charged me $35 delivery fee and it took them almost a month to deliver! I was not informed about that delay at all, I had to contact them and ask about when they're going to dispatch my order! Additionally, the manual was missing. The original box was not sealed originally. There were two invoices in the box, one was mine and another one, obviously from the person who ordered the carseat before and returned it (and possibly took the manual out). I am really annoyed as I don't have the time to send it back and order somewhere else as my bub is due soon and it's not fun anyway to return this big bulky items! My recommendation: place an order at deals direct!

We ordered a baby car seat over a month ago still haven't arrived! All the bad reviews is true! They're running a zoo over there, not a proper business! Do yourself a favour do not order anything from this site!!

I have been a customer of Bubs for all 3 children. I have been to all the stores in brisbane and although Bubs are sometimes more expensive, the staff’s service and knowledge was worth it for me. I now live North Qld and continue to purchase from Bubs Online. With larger items I have rung before ordering as sometimes things have taken a little longer to reach me living in Townsville. My new Babyjogger arrived 5 days from ordering. They didn’t have the accessory I wanted in stock so I purchased from another online store but ended up waiting three weeks anyway.

Bought my Baby Jogger Select and accessories and they arrived in 3 days. Great price, quick delivery, can't fault them. Nice to deal with a company that appears to have everything - one stop shop!

I wish I would have read the other reviews before ordering. still have not received the goods and it is over 2 weeks since I ordered. The customer service is non existent and apologies insincere. Please do yourself a favour and do not use this company.

Be absolutely certain the product will do what is required before you purchase, because there is NO REFUND! We purchased a small baby gate for use with puppies to find it was too big for the hallway and doorway spaces in our home, despite correct measurement. Thinking we could get a refund due to the product not fitting we were disgusted to have to even fight for a refund. We received a store credit which we may not even use as we don't have and aren't expecting any children. We are verbally guaranteed the store credit does not have an expiry, despite a 6 month expiry date printed on the credit receipt and in the computer system. In absolute disgust and CERTAINLY won't be back to the Rutherford store!