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Bubs n Grubs Online store (page 2 of 2)
- Verified customer
all your baby needs at cheaper prices!
I bought the Moses basket and stand and Uppababy Vista pram, both were promptly sent and product was how it was described. Very happy with the service, would totally buy from them again!!!
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Review collected in partnership with Bubs n Grubs
The reviewer stated that an incentive was offered for this review
DanielleQueensland
- 2 reviews
- Verified customer
Awesome shop!
Very easy to deal with. Their prices beat everyone elses. Quick postage. They know a lot about their products. They're incredibly helpful. I wouldn't hesitate to buy from them again.
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Review collected in partnership with Bubs n Grubs
LynIllawarra, NSW
- 3 reviews
- Verified customer
Very stylish and practical.
Cot was very modern style and good quality. Price was very reasonable and much cheaper than my local shops. Shipping cost from Qld to Sydney was only $30 and cot was delivered in 7 days. Very happy to deal with you again. Thanks
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Review collected in partnership with Bubs n Grubs
KatherineCentral West, NSW
- Verified customer
Very happy!
Over the last few months I have ordered a few things from this store. Always very quick, well packaged, exactly as ordered. Very happy with their service, great prices - often the cheapest I can find anywhere.
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Review collected in partnership with Bubs n Grubs
Alana VWide Bay-Burnett, QLD
- 2 reviews
Product incorrect / unable to use, company refusing to respond
I ordered a Babyhood Portacot canopy to keep my baby bug free. The canopy leaves an inch gap the entire way around the Portacot (which I also got from BnG, which has been great) and cannot be fastened. When I explained this to the company, they kept insisting it was me, and that they never claimed that the mosquito net canopy, purpose built for this Portacot, was designed to keep out bugs....
After much back and forth (very little on their end, might I add), and me clearly getting annoyed, I wrote a bad review of the product and company on th...Read more
e item on their site. They didn't post it, and threatened legal action (when I spoke of it, they said they didn't threaten, simply informed me that defamatory comments go to their legal team...). I reworded the review to simply explain that the item is no good for keeping out bugs. They still haven't posted it, which suggests to me that they filter their reviews so product reviews are only positive. I use reviews to find the right products, so I personally find this in itself highly fraudulent. Ironically, I should simply have looked here first, these reviews speak for themselves. I purchased this product at the beginning of April, and the last I heard from BnG (on the 12th April), they were 'getting back to me' regarding a way to set up the Portacot canopy so the gap would not be there. I have sent photos of the gaps, the tabs that are meant to fit that clearly cannot. I have written to them every week up until last week and have heard nothing. From here on in, my weekly messages will be in the form of reviews on other sites to hopefully save other families from the drama and costs associated with dealing with this company. Side note: since my last email to them, I have measured the canopy and it seems I have been sent the incorrect size. The box must have been incorrectly marked as Portacot size when it is in fact the standard size. Hence it not fitting. Unfortunately, the company that spruces 'customer satisfaction guaranteed', refuses to respond so I will be placing a complaint with the Ombudsman. $60 is a lot to anybody - what a shame a 'small family run business' would deceive so many small families out of their hard earned money.Similar opinion? Write a review on ieatwords.com.au!
TJediSydney, NSW
- 3 reviews
- Verified customer
Terrible customer service - don't shop here
My experience is similar with previous posters – this company has absolutely appalling customer service compared to the standards of most retailers, and I suggest you shop elsewhere.
Without getting into the details of my experience, here are just a FEW issues I went through over a 3-month period):
• They said they attempted to call me twice to discuss a back ordered item (which they did not, not even once – I had no missed calls and no voice messages on my mobile).
• They do not define what “a reasonable time period” for shipping is if an i...Read more
4 comments
My goal was to write a summary of the experiences I had with BnG. I did not write out the whole story or it would have been a pages long description of all the trouble we went through.
This was not ... Read more
just a complaint about waiting 3 weeks for a back ordered delivery. It was the aftermath of delivery... we received damaged goods and had to wait several months for BnG to send replacement parts. It was a very distressing time to be treated the way we were, especially as it coincided with when my baby was born.Customer S.Bubs n Grubs
[Reivewers Name Removed as this was not Disclosed], Perhaps you could explain that this was from 2017 for a start.
Again, you twist words, 24 / 7 Help Desk is not a phone service was in response to y... Read more
ou wanting to speak to the person that was communicating with you after hours... at 8:29pm.Similar opinion? Write a review on ieatwords.com.au!
HelenHunter Region, NSW
- 3 reviews
- 2 likes
No problems!
I ordered an Uppababy handlebar cover about a week ago. And I received it today with no dramas.
I realised a few days after I ordered that hadn't received a confirmation email, although I could see the funds had been deducted from my account.
Coming on here I was a bit worried to be honest, with all the bad reviews, and had emailed them a query as to what was happening, but I actually received it in the mail just this morning so no problems at all!
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Craig
- 2 reviews
Avoid at all costs
Bubs n Grubs are not a good online store to do business with. My goods arrived with 3 items being damaged. Only one part of one of the items was replaced after I complained numerous times - generally my queries were ignored. After the replacement part arrived in worse condition than the original, I simply gave up trying to get any replacement of the other two items. I wrote a scathing review which was factually correct and Bubs n Grubs responded within a matter of hours with threats of legal action against me if I didn't apologise and retract. I found it interesting that they were so quick to respond in that manner rather than concentrate on customer service.
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D CroftsSydney, NSW
- 2 reviews
Faulty bouncinette
I purchased a bouncinette 5th feb 2022 when I was putting it together I noticed paint and rust on the area you inserted to secure the front two sections.
I continued putting the back parts together where there are two ends that join .I connected the mesh cover and when I picked it up to move it it fell apart.
I showed my partner when he came home and he reconnected it and as he moved it came apart agin.
I took photos of paint, rust, and the areas at the back which we had put electrisions tape on to stop it coming apart and I sent off a ticket ...Read more
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Lauren BGreater Melbourne (Metropolitan), VIC
Unethical practices and terrible customer service
This is a first for me - I have never before left a negative review but my experience was so bad that I feel compelled to do so to warn others who are considering dealing with this business.
I'm going to keep this factual and objective. In summary:
- On the evening of Saturday 24 Mayember 2018, I ordered an Uppababy Cruz stroller from the Bubs n Grubs website. There was no indication on the listing that the item was out of stock or on back order, so I assumed that it would arrive in time for my bub who was due in mid-December.
- The following...Read more
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terrible customer service
I paid over 2 months ago and nothing yet, I cannot speak to anyone and am waiting on a ticket response. The baby is now too old to use the product !
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LChVictoria
- Verified customer
Questionable online practices behind a QLD-based physical store
Many reviews already posted reflect the issues with this company's online orders. I heeded the advice the first time and got burnt when getting duplicate products for my mother to care for my bub when I forgot about the site's terrible reviews.
TLDR version:
Don't buy from this store unless you're 100% certain that it works out to be the cheapest with the delivery cost, that you're not going to return it, that ALL your details are correct, and if something isn't available, DON'T proceed with the order until you research the prices / colours /...Read more
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Didn’t receive goods and no response to PayPal dispute!
Wow! After an issue purchasing from this store last year myself, I was disappointed to see my Mum had purchased my twins Christmas presents from here on the 12th of December last year using my paypal account & not only did they not arrive for Christmas, they still have not arrived even after emailing them and putting in a dispute through PayPal! We want a refund and I will take this further if this is not taken seriously!
1 comment
Customer S.Bubs n Grubs
Hi Lee / June (name used on order), This is not correct at all. You were emailed to check some details and we received no responses. Perhaps you need to check your junk/spam email folder. Not only did we reply to paypal, we granted a refund.
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MichelleBrisbane
- 4 reviews
Terrible customer service
I purchased a product that was stated as in stock on the website. When it hadn’t arrived in ten days I contacted the support team via email as there is no other way to follow up online orders. No response. i then called a physical store who told me my item had just arrived in stock and would be posted. When I asked to cancel the order was told I had to go through the online system but it was currently offline. Contacted online again three times and still no response. Shocking customer service and false info re stock availability
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Warning - withholding money!
Purchased a baby seat through there online shop. Item was in-stock at time of purchase. Received a call saying the item is not in-stock and on back-order. They advised the item will be sent out when received. Got a call 1 week later saying the item wasn't available anymore,but they have the same item in a different colour they could send. Didn't want that colour so requested my money (Over $400) be refunded sop i can purchase the item elsewhere. Still after 3 weeks have not received my refund from Bubs n Grubs. They say they can't refund ...Read more
the money until 'the accounts' team is back from holidays. The last phone call i made they said the accounts team have extended there holidays another week. What sort of business can't refund a purchase....totally unacceptable. Will be lodging a complaint with consumer affairs. Save yourself the pain of dealing with this useless company - buy elsewhere!1 comment
Customer S.Bubs n Grubs
Hello,
This is blatantly untrue.... Read more
The item was never advertised "in stock" but it was in stock. When you purchased, in bold highlighted text, it stated there will be delays as other warehouses where the stock was held were closed over the Christmas new year period. Our owner personally emailed you and discussed this with you and you knew this well before posting these factually incorrect statements. You since called and abused our staff and made threats. The team decided not to dispatch your goods as per your instructions until our owner was back from travelling. Our owner has returned from travelling today and reviewed this nastiness including the abusive nasty calls and threats and has informed us to stick to the contract to purchase and deliver the goods which are going out today.Similar opinion? Write a review on ieatwords.com.au!
BethAdelaide
Terrible service
Buyers beware!!
Terrible, terrible service! I placed and paid for a $310 product online only to be told that the product was not available as it was “discontinued”. I was promised a refund and have still not received it 10 days on. I have emailed several times just to be told they will “follow it up” but have not heard back. Disappointed they take money for such expensive items that are not even available and then still no refund after such a long period of time. I found the exact same product cheaper on another site and it was shipped and delivered in 2 days. Do not recommend this company at all!! Shop around and you will find better prices and better service.
1 comment
Customer S.Bubs n Grubs
Hi Beth, I have looked into this and your refund was processed - It takes a few days for banks to move money through their systems, perhaps the public holidays took them a day or 2 longer - your refund was processed as promised.
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Mat HMelbourne
- 3 reviews
- Verified customer
Terrible customer service
Placed order and paid for two Joie Trillo Booster seats that were advertised as being in stock on the website on 7/1/19, was contacted on the 8/1/19 to advise that they weren't in stock and would have to be ordered and would take 1-2 weeks to come in (and then be sent to me after that) so i asked to cancel the order and refund as i needed them ASAP. I was told that the store couldn't do that and i'd have to submit a ticket via their online helpdesk system which i did immediately.
Five days later, two subsequent messages sent through their...Read more
online system, a phonecall to attempt to talk to someone (no, can't do that) and i've still had zero contact or a refund from them. Not even close to good enough, this should have been processed on the spot on the day you advised you could not fulfill the order. Paypal and bank dispute opened.4 comments
To add to this... had zero contact from shop to my messages for 13 days when they tried to ship me the cancelled order and i RTS. Bank and paypal investigated and was issued a full refund. Has to be... Read more
the worst online business i've ever dealt with and their standard practice seems to be to take all money and then ignore any messages and hope you go away.Customer S.Bubs n Grubs
At the time you ordered, We advertised in large bold text highlighted that there would be delays for this product over December and January and you were forced to read and agree to it.
You were co... Read more
mmunicated with, zero contact in not correct at all - that is a blatent factually incorrect statementsI would call ignoring 6 messages over 9 days no contact. And you only "agreed" with the refund because Paypal forced it.
Instead of trying to defend your obviously faulty systems perhaps try improvin... Read more
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Ros WardHobart
- Verified customer
Don't Expect Service
I purchased a cot from the Bubs n Grubs store for my son's first born.
The first part of this horrible experience was when my son did not receive the cot. We never received a phone call to inform us the cot had been return to the store. After following up with a telephone call we were redirected to the website to list our issue. Online correspondence took a week to finalise. Once we finally informed that the purchase had returned to the Brisbane store, we had to pay for the cot to be delivered for a second time.
Once (finally) received...Read more
, it was the incorrect cot (yes, aware this is our issue). My son went to return an unopened box to exchange for the correct product, however this business will not honour an exchange policy. Prices appear cheap, however do not expect any service from this business. Buyers beware!!!2 comments
Three weeks on and we have still not received a response from Bubs n Grubs. How can a sham of a business still be in operation.
Unfortunately, without a possible resolution to the matter, we will have to lodge a complaint with the ACCC.
Customer S.Bubs n Grubs
Ros, I really was avoiding calling you out on the untruths either from your family or yourself.
This is an example of the nonsense reviews people post that are completely factually incorrect. ... Read more
You should speak with your siblings and get the facts before posting untrue statements. Firstly, we dispatched the cot very quickly - the courier called them and twice attempted to deliver and no one was there on both occasions to accept the cot package. It was then returned to us twice and we paid again (twice) at no charge for it to be delivered and again they were not at the address. On the third shipment we made, they were finally there and accepted it. They were called and emailed and ignored our calls and emails like they did with the courier. They then contacted us months later saying they wanted to change the colour as the colour you chose on your order was not the colour they wanted. We delivered the correct colour - it was not the incorrect colour at all. Let me be more clear - we delivered exactly what was ordered. Here is an extract of the email from your Daughter in law "Hi there, My mother in law kindly purchased a sleigh cot online for us. We were wanting to swap it for a white one rather than the English oak she ordered. " Please do not post blatent untruths about our brand when we went the extra mile to get it delivered in the first place and we delivered exactly what you ordered.Similar opinion? Write a review on ieatwords.com.au!
SamSydney
Lodged ticket well before items shipped to remove item.
I logded a ticket to cancel an item I'd purchased 5 days before it was sent. I didn't hear anything from them except for 7 junk emails they sent me. When i received the item i wanted canceled I looked up how to return it in it's unused, unopened state. Surprise surprise...no refunds allowed for this situation.
Wait for your local baby store to be on special. Don't risk buying from this company. No communication at all and abuse of your email.
Sam.
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Customer S.Bubs n Grubs
This is so untrue it is not even worth responding to - clearly you are just attempting to defame us - As if we do not speak with customers on the phone??? You even state you spoke to us over the phone... Read more
... Seriously? And no, we do not price match AFTER you placed your order. Out of courtesy, we may have checked with the competitor and informed you of their advice to us. Simple. If someone else had a better deal at the time of placing your order why did you not purchase from them at the time? This is so ridiculous - it's not funny. We do not blame customers - nor do we take months to get parts for customers - if all of the above is true, you should to go the Department of Fair Trading and lodge a complaint. All this nonsense, because you waiting 3 weeks for delivery of baby furniture? Seriously? We advertise that baby furniture is not shipped immediately very clearly and we show this again at checkout before you place your order and we suggest you contact us if you need furniture items immediately - Furniture can take longer than small box items - there is a lot more to it than sticking a label on a box. By the way, we have full phone logs and recorded calls - so we can back everything up. We have no reason to lie like you have stated and in fact it is your statements which are very obviously factually incorrect.