Bubs n Grubs Questions & Answers

Hi Reenie, just email our customer service team at [email protected] they will look into this and resoond quickly. For your security, we cant ask and publish your detaila on a public website.

Hi Tyler, We do offer payment plans without fees, drop our store a line and the team will be able to discuss the options available.

For What? We do not break the law.

Exposing us for what? Did you not follow the process of checking the product before signing that you recived the goods in good working order and condition, despite being emailed specifically to warn you and despite the note on the consignment note to give you a final reminder before signing that it was all in good condition? You want to blame us because you did not check the goods first despite all the warnings? It is outragous that people blame the retail store when a courier damages something and that same person despite emails and bold print on invoices requesting the do not sign the consignment note without checking the goods, does so, then gets upset when they can't get it replaced. It is outragous that some people claim transit damage when the item was not damaged in transit but in the assembly process in their home. It is outragous tyhat poeple go out of their way to defame our small family business on sites when we went out of our way to do the right thing and have you be fully aware of the correct process - yet you ignore the process and throw a tantrum and become vindictive and nasty and try to hurt us because of your failure to follow a simple process which applies to all businesses like ours. The difference is - we advise our custommers several times before the delivery is receiver, before it is despatched and on the consingment note - our competitors do nto do any of that.

We offer to supply parts at cost price to heklp out but instead, nah - defame the small business with lies, attack them and lets make them go broke because we screwed up and didn't check our goods before signing for them.