Bubs n Grubs Online store

I purchased online, item came quite quickly so credit to them for fast postage, however as soon as I opened the box (which was not sealed so item easily went back into the box brand new) I saw it was not suitable for what I needed, I quickly emailed them asking if I could exchange for something that was more expensive and obviously I’d pay the difference and postage back but was informed that there is no returns or exchanges, I was offered a tiny discount instead should I wish to purchase other products, this was pointless to me as I have been ...Read more

These guys are crooks. I bought a Graco baby swing from them online a year ago. It stopped working, I emailed them for support (no number to call). They told me to send the swing to them for the manufacturer to check it out. They weren't there to accept it on 27/1/2019 and has been sitting in Tingalpa post office since then. I've sent 3 emails to them to see how we can move on, no response at all. Called them on their retail line (because that was the only phone number), and they told me that they have email support, nothing. So right now, my i...Read more

Beware!!! Extremely immoral business to deal with!!! Such a shady business, they know exactly what they are doing and dont care about causing stress and anguish among their customers who are mainly heavily pregnant women - pretty messed up stuff!

Worst customer service experience Ive ever encountered! Reading the Google reviews, Im definitely not the first one to experience their total refusal to work with the customer and resolve issues. Read reviews from Product Review to get a better idea of how immoral this business is.

I purchased a pra...Read more

My daughter and her partner are expecting their first child so my wife and I were more than happy as proud grandparents to be to purchase a cot, change table and mattress for the excited couple. My daughter found a package deal which she liked on Bubs & Grubs which she ordered. It was dispatched promptly and it was arranged to be delivered to my wife as daughter and partner work.
When my wife took delivery there was no obvious damage to packaging and signed for goods. It was only discovered when removed from packaging to be assembled a part of...Read more

I was asked via a (grammatically flawed) email from the company to provide an honest review whether positive or negative on the product I purchased.
I am unable to do so, as the product I ordered never came, I received a different product, albeit similar, despite repeated requests to cancel and refund.
I am more than happy to provide an honest review of the service provided to me by the bubs n grubs team, and it will be negative as unfortunately, my entire experience with them was negative. Ive been careful to be accurate just in case [name r...Read more

From my experience of shopping with Bubs n Grubs these are the key issues:
* Customer service is poor, staff lack empathy and can be rude and aggressive if the customer wants a refund. They use their terms and conditions as insurance in order to keep your money by accusing the customer of having not read them properly when items are not in stock.
* Emails are signed off with a sales representatives name but when emails become terse and aggressive then the name is removed and is replaced with the company name. The customer is then unable to add...Read more

Do not purchase online from this company! I ordered 3 love to dream swaddles. One was the incorrect type, I sent it back within days of receiving. 3ish weeks passed and I heard nothing from them. Auspost had sent me emails when the item was delivered back to bubs n grubs. I had to contact them and they said they hadn't heard anything about receiving it back. I heard nothing from them for days. Then I asked for the item to be sent asap or for a refund. they never wrote back but have sent a refund.

**edit** BE AWARE!!!
If you leave a 1 star rati...Read more

This company has no concept of customer service they should not even be in business. To save you an ordeal of so much stress and hassle order your baby products elsewhere as they not worth it.
I purchased two items from the site which they claim that most items are dispatched within 24hours but I had to pay $35 for postage. Two days after I ordered (over 24hrs) they contacted me to tell me that one item will not be in stock for another 3-4 weeks so they will hold onto my money that I paid in full and the item I needed ASAP until then. I reques...Read more