Between Monday, the 20th of April, 2020 until May 20th, 2020, Camplify is offering each reviewer that takes the time to write a review $50 credit. Reviewers that had their review published in this period may have received this incentive. These reviews adhere to ieatwords’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Reviewer Photos & Videos
Kim U.South East Queensland, QLD
Camplify peer to peer Caravan hire
Camplify is an awesome online website for peer to peer caravan hire. We are an owner of a caravan and only hire it out through Camplify. Our Caravan is consistently hired out. The website it self is in need of some work to make it a little more user friendly but I’m sure the team at Camplify are busy working in the background working on this.
1 comment
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Neville S.Metropolitan Adelaide, SA
To me Camplify means Customer Care
All I can say is that every time I have had an equiry and phoned Camplify, I have been given very good service. I am Listed with 2 other similar companies but 90% of enquiries/customers come through Camplify. So yes, I can say that Camplify are No. 1.
1 comment
Jake M.Camplify
Neville, thank you so much for the wonderful review! Our team takes great pride in providing a high level of customer service so we really appreciate the recognition :)
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Extremely awkward website.
Extremely awkward website to navigate, any input errors cannot be deleted via website only via phone contact where even the very helpful staff member agreed it is not ideal. But the worst parts of dealing with Camplify is the exorbitant booking fee which effectively turns away prospective hirers therefore driving business away from the hirer. Whilst I had a very pleasant experience with the hirer it was no way contributed to Camplify’s ripoff system. If Camplify maybe had a capped booking fee it might make it a little more acceptable but a flat 15% fee added to an extended hire period runs into a substantial and unjustifiable amount amount of money. Unfortunately while I had a great hire I would have to re-evaluate using this company again.
2 comments
Jake M.Camplify
Hi Peter, thank you for your feedback. We're pleased to hear that you had a great hire and that our staff member was helpful. In relation to your comments about our website: Overall, the feedback on o... Read more
ur website experience is overwhelmingly positive and our team is continually collecting feedback from our users to help make the experience even better and fix specific errors when they arise from time to time. In relation to your comments regarding our booking fees – we are a commercial business that needs to make money in order to invest in costs such as the development of our technology platform, support to our owners and marketing to help more people discover Camplify and go on great holidays. You'll find that our booking fees are very reasonable compared to other similar solutions in the market. Our team works extremely hard to earn a great reputation by striving to deliver great value to owners and hirers, so it is disappointing that you've felt the need to give us a 1 star review here publicly. Especially given you just acknowledged our staff member was helpful and you had a great hire. We kindly request you consider changing your rating based on these points. Regards, Camplify team
If you don’t like an honest review don’t ask for one at all.
Maybe you didn’t understand my reasoning, this being I was initially planning on a four week hire as Western Australia is a big state and I... Read more
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Great Accommodation
The camper trailer served our purpose well. Don and Sharon were very kind in helping set up and available for any questions. Thankyou to both of them. Would hire again.
1 comment
Jake M.Camplify
Thank you for the great review Max and Christine, much appreciated!
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LeroySouth East Queensland, QLD
Brilliant idea
The camplify site is simple to use and allows you to switch to different areas with ease. The communication system with customers is an additional bonus that is built into the site. I would recommend this to everyone who is considering hiring out their rv.
1 comment
Jake M.Camplify
Hi Leroy, thank you so much for your kind words! We really appreciate it :)
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Shane newtonMid North Coast, NSW
- 3 reviews
Great business, well run. Professional
Camplify is a great platform that is well set up and run. We hope the owners/managers will keep a personal touch with the team of van owners.
Keep up the good work.
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SteveSouth East Queensland, QLD
Easy to use and manage bookings
Only been using Camplify for a few weeks now, and it has been really easy to get around. Contacting the hirers is simple and fast, and the payment in simple and worry free.
1 comment
Jake M.Camplify
Great to hear Steve! One of our main goals is to make Camplify fast and simple for everybody, so we really appreciate your review here :)
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SallyPerth, WA
- 2 reviews
Great site if you want to hire
So easy to use, put in instant contact with the hirer. Payments so easy too. No having to organise a bond to the hirer, camplify do it all for you.
1 comment
Jake M.Camplify
Wow Sally, thank you so much for the kind words! We aim to please :)
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Angela OHunter Region, NSW
Great Company - excellent service.
Having dealt with Camplify over the past 2 1/2 years, they have always impressed me with their down to earth attitudes and customer service, from general questions to insurance claims.
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TaylorsHunter Region, NSW
Excellent site for hiring out our Campermatic
Camplify is a great site to hire out our Campermatic. The site is very user friendly and the back up support is excellent. Would definitely recommend for everyone to use.
1 comment
Jake M.Camplify
Thank you so much for the kind words!
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BenIllawarra, NSW
Current owner of a caravan a renting it out with camplify
I can not speak highly enough of camplify. It is a very professional outfit with prompt and very efficient communication. Their hotline is always most helpful with questions or general support.
I highly recommend camplify if you want to rent out your van.
1 comment
Jake M.Camplify
Thank you so much for the wonderful review Ben! Communication and professionalism are at the core of what we do and it's nice to receive recognition like yours.
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Happy campersPeel, WA
Great little camper.
Hiring Gertrude the camper (owner Kristine) was a great success.Process to hire was simple.Camper was as advertised,clean,comfortable with lots of little extras.Great to tow,easy to set up,pack away,with everything you could need to have a getaway.Highly recommended.
1 comment
Jake M.Camplify
Thanks so much for your kind words!
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Nathan wPerth, WA
Dodgy and no rights for the hirers
Hired a jayco pop top absolutely rubbish lots of issues and things broke and was all blamed on me taking $869 of bond and were just smart arses about it. You have no rights but I have got legal advice and I’m going to fight it as I several whitness. Not worth hiring other people’s crap and then paying to fix it for them.
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Worst experience with Troy's 2010 All Terrain Full-Off Road 4 Soft-floor Camper Trailer Leura, NSW
Worst experience ever.Starting from booking to pick up Rv everything went bad.Rv from Leura (Troy) dirty and smelled, NOT AS PER PHOTO.
-van stunk from previous hire
-struggled to set it all up because we were not shown
-mattress was filthy and was all the bedding.
-was told we didn't need parts of the camper when they are advertised.
-if you are renting something, it needs to be in hirable condition
-kitchen and utensils were dirty
-supplies were out of date
-sink faucet was broken
-stove burners not all functional. Only 1/4 functional...Read more
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Sara NimmoChurch Point
Great earnings potential for owners, great value for money for renters
We have just started renting out our campervan with Camplify and they have been entirely supportive and responsive throughout the whole process.
We have had five bookings so far, and very positive feedback. Setting up our page on the website was very and Camplify also arranged for a more experienced owner to give us a mentoring session. They always answer the phone or ring back within one hour if we have questions.
I've seen one or two negative reviews here and I do feel really bad for people who have not had a good experience, but I have a...Read more
3 comments
Jake M.Camplify
Thanks so much for your wonderful review Sara. We're stoked you're loving the experience so far and we really appreciate your support! :)
Jake M.Camplify
:)
I just noticed a typo in my review - sorry about that.... I meant to say setting up our page on the website was very easy! I hope everyone realises that's what I meant!
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Very easy and helpful
Camplify is an easy to use website, we hired 2 vans and both were as described and the communication with the owner was great and the owner very easy to deal with.
I find the filters are a little lacking in refinement and could do with some improvement ie ability to filter by tow weight.
The booking fee applies to the whole booking period so for extended periods this adds considerable cost.
The booking fee could be better described as a cost per day.
1 comment
Jake M.Camplify
Hi Rob, thank you for your review and we're glad to hear you enjoyed the vans! We definitely appreciate the constructive feedback. Thanks again, Camplify team.
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Very helpful
We were very unlucky with our car/hirer, the van was not in good conditions. Camplify helped us and handled the situation very helpful and professional. While the car was not good, Camplify did its job perfectly and we will use the service again - just be choosing the car even more carefully. Thanks Camplify!
1 comment
Jake M.Camplify
Leon, thank you so much for your kind words. Our customer service team pride themselves on being able to support our hirers and owners in every situation. Thank you! :)
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Terrible and costly experience using Camplify!
I had used camplify a few times and had been satisfied however being on the receiving end of an opportunistic owner seeking more “funds”, I believe as the “hirer” I didn’t have any rights!
The owner had put the awning up which unfortunately was damaged due to high wind and not by us and when the owner was unsuccessful in attempting a claim for this claimed for bogus cleaning issues, etc according to a “pre-hire checklist” that we didn’t even receive! Our attempt to right this wrong wasn’t taken into consideration and camplify, in this instanc...Read more
1 comment
Jake M.Camplify
Hi Fran, thank you for your patience while our team has been working with you to resolve your claim issue.
To clarify, Camplify never act with bias. Our role is to maintain a fair and safe platform ... Read more
for both hirers and owners. Unfortunately, when we are getting two versions of a story from a hirer and an owner it is very difficult for us (not being present) to know who requested, or did not request for the awning to be setup. Regardless of whether you towed the caravan or it was setup for you, the care lays with the hirer. The terms & conditions are very clear about this.Similar opinion? Write a review on ieatwords.com.au!
Customer service
Where is your customer service division situated. I spoke to a male with an accent who was very curt. I also sent an email inquiry with a reply with a name not like you see in Australia.
1 comment
Jake M.Camplify
Hi Tirry, Camplify is a global RV sharing platform, delivering services to customers in multiple countries. Our Australian customer service team, who are primarily based in NSW, pride themselves on pr... Read more
oviding an impeccable level of support to our customers. As we are a global business, from time to time our staff in other countries assist with customer service. It is surprising to hear that someone from our team would come across as curt and we would love to look into this issue further for you. However, we cannot find a "Tirry" on our system. Could you please email [email protected] so we can learn more about your experience? Thanks, Camplify team.Similar opinion? Write a review on ieatwords.com.au!
Great experience with Camplify
I was luck enough today in helping make a ad with the legend Paul Harragon .All the people from Camplify were amazing and very helpful .I wish them all the best and hope the advertisement goes well .Cheers wayne
1 comment
Jake M.Camplify
Thank you Wayne, we are really proud of your success to date and we're excited to share your Camplify story in the video with Paul :)
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Questions & Answers
Rayasked
Hi camplify are you able to keep the caravan instorage between hiring. How much
1 answer
Hi Ray, Where are you located? You can store your caravan at various storage facilities around the country, but Camplify doesn't offer this service. For example Beacon Storage in the suburbs of south east Melbourne always has availability.
Matthew B.asked
Hi there
Honestly is a good idea renting out your own caravan with camplify ?
Do you get Lots renters?
I have read the reviews they sound good, but an honest answer would be good.
1 answer
Surprises you haven't got an answer here. Maybe there have been a few more reviews since your posted your question that might help.
Roberto Sasked
I have a booking for 4 days I would like to change the dates just moving one day backwards and return it one day early, the owner is ok with that, what should I do to change that? Thanks
1 answer
Jake M.Camplify
Hi Roberto, please email your enquiry along with your booking ID to [email protected] and the team will be happy to help you :)
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Jake M.Camplify
Thank you so much for your kind words Kim. We really appreciate your loyalty and it's great to hear you're getting plenty of bookings! :)