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Reviews

4.4

975 reviews
5
(780)
4
(55)
3
(17)
2
(12)
1
(111)
  • Product Quality
    4.7 (43)
  • Return Claim MadeYes (5) · No (39)
  • Customer Service
    4.6 (43)
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Dangles

DanglesNSW, 2340

  • 16 reviews

Best canvas prints

published

This company has the best canvas prints, best coustmer service. Items arrives early, Also they price provide tracking service with all your items. Can’t recommend this company enough. 10 out of 10

Customer Service
Product Quality
Return Claim MadeNo
Kita

KitaIllawarra, NSW

Exceeded Expectations

published

It arrives so much quicker than I expected and the quality of the image printed is amazing! I was worried it would be blurred but it’s crisp and great quality! Would highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Poor post transaction communication

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationCanvas Factory Online
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1 comment
Canvas Factory
Rory P.Canvas Factory
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Rols

RolsSydney, NSW

  • 3 reviews

Complete rubbish

published

I ordered the Star Wars collage which l believed to have ordered on a frame, 5 pieces. They arrived frameless and the images were such poor quality that l just chucked them in the bin. Lesson learned but don’t believe all the fake reviews and find someone more reputable.

Customer Service
Product Quality
Store LocationOnline from Facebook ad
1 comment
Canvas Factory
Rory P.Canvas Factory
Average customer

Average customerGreater Melbourne (Metropolitan), VIC

Professional and fast

published

We have ordered 100 x 75 cm canvas in floating frame. Delivered within a week by TOLL. Quality is amazing. Our favourite place in Europe the neuschwanstein castle looks beautiful on the wall at living room. Thank you very much .

Customer Service
Product Quality
Return Claim MadeNo
Hollie W.

Hollie W.Greater Melbourne (Outer), VIC

Absolutely Fantastic Quality

published

We purchased 7 canvases in total - the first 2 were just a collage of pictures taken from my facebook page of our travels to china and italy- they came up a treat considering the resolution was low so i decided to also order 5 larger professional pictures for our home of the newborn photoshoot we had done - and OMG ..... they have blown us away!! I picked the mirrored option for the sides of the frames - they are absolutely beautiful and amazing quality!! Fast delivery too - we couldnt be happier THANK YOU xxxx

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Ruby

RubySydney, NSW

Awesome!

published

I never have the confidence in ordering anything online, so I gave it a go! The website was simple, it made the process so easy. The package arrived when stated and the product and quality is above and beyond my expectations. Thank you so much, I am so happy because photos are so personal and the product speaks more than 1000 words!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Jess

Jess

  • 2 reviews

If I could give less than 1 star I would

published
Customer Service
Return Claim MadeNo
Melissa A.

Melissa A.

  • 3 reviews
  • 2 likes

Fast, helpful and great quality!

published

I ordered 5 custom canvases for an office refit, i had dedicated customer service support who helped with putting together the right size for my image quality. They have a graphics designer who gave great support too. Production was fast and delivery was even faster!

Customer Service
Product Quality
Return Claim MadeNo
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Brenda

BrendaWimmera, VIC

Eye catching! A great recommendation for a gift.

published

The Canvas Factory provided a wonderfully canvas of excellent quality for my birthday surprise.The 120cm x 80cm picture looks absolutely stunning on my wall. The courier service was exceptionally quick- l certainly wasn't expecting it to arrive within 3 days of my order

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCanvas Factory online
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Pleasantly surprised

published

Absolutely thrilled with my framed canvas! Did not expect such great Quick service. Will tell friends and certainly be using them again for my canvas orders. Their communication is excellent, keeping you informed of progress and delivery. Highly recommend!

Customer Service
Product Quality
Return Claim MadeNo
gmunyard

gmunyard

  • 2 reviews

What a brilliant service you're providing!

published

I have now had 3 large canvas prints produced and couldn't be happier with the results. The quality and the colours are incredible and are exactly what I had calculated on my computer before sending them off to Canvas Factory. Everybody viewing them is awestruck at the results. Great work guys!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAustralia
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Eddie S

Eddie SSydney, NSW

  • 2 reviews

Excellent quality and fabulous customer service

published

Have used canvas factory 4 times, the most recent frame was damaged (by the courier), we contacted Canvas Factory and it was reprinted and at our door within 24 hours.

Customer Service
Product Quality
Return Claim MadeYes
Olivier

OlivierGreater Melbourne (Inner), VIC

Best in class !

published

We are extremely happy with the Acrylic print we have ordered with Canvas Factory.
We initially had a couple of questions that were all promptly answered and ordered on the day.
Print arrived by (standard - untracked) mail in just over a week.
Print quality is excellent and the acrylic mounting is of top notch quality.
Highly recommend and will use again !

Customer Service
Product Quality
Return Claim MadeNo

Very happy!!!

published

This is the first time I've ever had one of my images printed on a canvas and I wanted it to be perfect as I was selling the image to my first client.

I couldn't be happier with the whole process! From the choice of canvas sizes, price, canvas layout choices and options and process, delivery time and communications to final result.

Most of all, my client was extremely happy with the end result.

I'll definitely be coming back and recommend The Canvas Factory to all my friends.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydney NSW Australia
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Aimee

AimeeSouth East Queensland, QLD

Absolutely Perfect

published

Ive had a few canvas pieces made from Canvas Factory and they are fantastic.. absolutely stunning. Exceeds expectation. Very very happy and will definitely order from you again. Thank you Canvas Factory

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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KLR

KLRMetropolitan Adelaide, SA

  • 2 reviews

Could not be happier

published

The quality of my canvas exceeded my expectations. The communication from canvasfactory was great and my picture arrived in a timely manner. The product quality has so far been great.
I am extremely happy with the beautiful picture I received. Thank you so much.
Can't wait to order more prints.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Canvas print with frame

published

My framed, large canvass print was absolutely awesome. I ordered a print of a painting that my friend had (based on a photo of that painting). The quality was great and the framing was excellent.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
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Amazing quality.

published

Got a pillow of my Spice Catt who I just recently lost and I wanted a few prints of him on the wall. Seen you print pillows and since my Spice was always on the bed sleeping I now can walk in and see him there still. Absolutely LOVE it!! Great quality and print. Worth every penny. Will defiantly order more for the kids. Will treasure this pillow forever. Kids can’t wait to get one of their own.
Thank you so much. Keep up the great work.

Customer Service
Product Quality
Return Claim MadeNo

A Precious Photo

published

A Precious Photo now hangs wall in Canvas. It is a real reproduction of my original photo and am thrilled with the quality and care of shipping. Definitely the place to order a canvas and I am very happy with the price for a custom print. Thanks so much Canvas Factory.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCanvas Factory
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Page 2 of 49
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Questions & Answers

richard c.

richard c.asked

i am after some strips of canvas to put down on my bedroom floor to protect it from my dogs. They have occasionally peed on it. can you help.

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Richard,

Unfortunately, we do not offer just the canvas material and print digital images on a canvas medium.

I would also suggest using specific products for this issue since i wouldnt use canvas for this use (since in the long run it wouldnt be suggested). I would probably ask a pet shop for specific padding/material for this.

Regards
Rory

John Ando

John Andoasked

I have been using canvas Factory for many years now and the quality of the canvas reproductions is excellent. What I want to know is the production out sourced to China or is it in Australia? I am selling images on a web page I have and want to know if I can use the purchasers address so the canvases can be sent direst to them by passing me but obviously all payments will be don through my usual Paypal set up. Will there be any addresses or costs included in the package as I want none.
John.

3 answers
Canvas Factory
Rory P.Canvas Factory

Hi John

The production Facility that we use is determined by where in the world we would ship the product to and what type of product it is. If its a canvas print sent to Australia, it would be done locally on our Australian Facility. However, if its a metal or Acrylic print sent to Australia, the production would be done on our NZ Facility since our Metal and Acrylic prints are done there. If its a canvas print that is going to be sent to, lets say, Canada, then our Chinese Facility will be the one sorting it out.

Yes, you can input the address of your customers on the order itself and we can ship directly to them. Do bear in mind that for prints being shipped to a different country of origin, it is required to put in the order amount for customs. However, we usually just do blind ship items and not include invoices on orders.

If you need any more info, do feel free to contact us at [email protected] and we will gladly help you out.

Regards
Rory
Customer Service Manager

John Ando
John Ando

Thanks Rory. Did you get my email regarding one underexposed canvas print.
John.

Canvas Factory
Rory P.Canvas Factory

Hi John

Yes. I also replied to it yesterday.

Cheers
Rory
Customer Service Manager

Ken Richardson

Ken Richardsonasked

How do I determine the amount of magnification my image can tolerate without disforming?

1 answer
Canvas Factory
Rory P.Canvas Factory

Hi Ken,

What i would suggest is sending through the image to our email at [email protected] and asking for feedback on it and which size it would print out at. We can then check it for you and provide ample feedback.

Cheers

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