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DanglesNSW, 2340
- 16 reviews
Best canvas prints
This company has the best canvas prints, best coustmer service. Items arrives early, Also they price provide tracking service with all your items. Can’t recommend this company enough. 10 out of 10
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KitaIllawarra, NSW
Exceeded Expectations
It arrives so much quicker than I expected and the quality of the image printed is amazing! I was worried it would be blurred but it’s crisp and great quality! Would highly recommend!
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Poor post transaction communication
Ordered a 70cm x 130cm large canvas of a professional photo and was unfortunately let down with part of the image appearing smudged.
Tried resolving the issue via email to little effect. The staff failed to acknowledge the issue and insisted it was not a fault of their production. Seems a bit rich given they state a 100% satisfaction guarentee and "believe in providing the best canvas printing services to ensure that your photos are preserved on canvas exactly as you want them"
On a positive note the price, service prior to delivery and commun...Read more
1 comment
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RolsSydney, NSW
- 3 reviews
Complete rubbish
I ordered the Star Wars collage which l believed to have ordered on a frame, 5 pieces. They arrived frameless and the images were such poor quality that l just chucked them in the bin. Lesson learned but don’t believe all the fake reviews and find someone more reputable.
1 comment
Rory P.Canvas Factory
Hi Rols
Would you mind letting us know what the order number is so we can investigate this further? You can email us at [email protected]... Read more
Regards Rory Customer Service ManagerSimilar opinion? Write a review on ieatwords.com.au!
Average customerGreater Melbourne (Metropolitan), VIC
Professional and fast
We have ordered 100 x 75 cm canvas in floating frame. Delivered within a week by TOLL. Quality is amazing. Our favourite place in Europe the neuschwanstein castle looks beautiful on the wall at living room. Thank you very much .
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Hollie W.Greater Melbourne (Outer), VIC
Absolutely Fantastic Quality
We purchased 7 canvases in total - the first 2 were just a collage of pictures taken from my facebook page of our travels to china and italy- they came up a treat considering the resolution was low so i decided to also order 5 larger professional pictures for our home of the newborn photoshoot we had done - and OMG ..... they have blown us away!! I picked the mirrored option for the sides of the frames - they are absolutely beautiful and amazing quality!! Fast delivery too - we couldnt be happier THANK YOU xxxx
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RubySydney, NSW
Awesome!
I never have the confidence in ordering anything online, so I gave it a go! The website was simple, it made the process so easy. The package arrived when stated and the product and quality is above and beyond my expectations. Thank you so much, I am so happy because photos are so personal and the product speaks more than 1000 words!
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Jess
- 2 reviews
If I could give less than 1 star I would
My whole experience of this company has been appalling and I would definitely not recommend using them.
I was told it would arrive on the 15th May, then told the 20th, then when it still didn't arrive on the 20th I was promptly told that my order had been lost and that it would have to be re-printed and re-sent, meaning I would have to wait another 20+ business days. I was also told that it was not 'company policy' to compensate for the delay or to express ship the product.
After being told my order was lost and offered store credit (as 'com...Read more
pany policy' doesn't refund, even though they didn't deliver what I had paid for), I said that I would like a re print and to have the images sent, to which I was told that it first had to be 100% confirmed that my order had in fact been lost. I asked how long that would take and was told it would take between 12-24 hours to which I requested an email to be sent once it was figured out so that I knew what was happening. 9 days later, I still had not received an update of what was happening with my order despite having called and left a message asking for an update. When I finally heard from someone, it was an email to ask if my order had arrived which clearly showed that they had no idea what I had been told about the order being lost to which I had to AGAIN request a reprint which means it will be almost 30 business days from asking for the reprint to receiving the order (which I am still waiting for)Similar opinion? Write a review on ieatwords.com.au!
Melissa A.
- 3 reviews
- 2 likes
Fast, helpful and great quality!
I ordered 5 custom canvases for an office refit, i had dedicated customer service support who helped with putting together the right size for my image quality. They have a graphics designer who gave great support too. Production was fast and delivery was even faster!
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BrendaWimmera, VIC
Eye catching! A great recommendation for a gift.
The Canvas Factory provided a wonderfully canvas of excellent quality for my birthday surprise.The 120cm x 80cm picture looks absolutely stunning on my wall. The courier service was exceptionally quick- l certainly wasn't expecting it to arrive within 3 days of my order
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Pleasantly surprised
Absolutely thrilled with my framed canvas! Did not expect such great Quick service. Will tell friends and certainly be using them again for my canvas orders. Their communication is excellent, keeping you informed of progress and delivery. Highly recommend!
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gmunyard
- 2 reviews
What a brilliant service you're providing!
I have now had 3 large canvas prints produced and couldn't be happier with the results. The quality and the colours are incredible and are exactly what I had calculated on my computer before sending them off to Canvas Factory. Everybody viewing them is awestruck at the results. Great work guys!
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Eddie SSydney, NSW
- 2 reviews
Excellent quality and fabulous customer service
Have used canvas factory 4 times, the most recent frame was damaged (by the courier), we contacted Canvas Factory and it was reprinted and at our door within 24 hours.
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OlivierGreater Melbourne (Inner), VIC
Best in class !
We are extremely happy with the Acrylic print we have ordered with Canvas Factory.
We initially had a couple of questions that were all promptly answered and ordered on the day.
Print arrived by (standard - untracked) mail in just over a week.
Print quality is excellent and the acrylic mounting is of top notch quality.
Highly recommend and will use again !
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Very happy!!!
This is the first time I've ever had one of my images printed on a canvas and I wanted it to be perfect as I was selling the image to my first client.
I couldn't be happier with the whole process! From the choice of canvas sizes, price, canvas layout choices and options and process, delivery time and communications to final result.
Most of all, my client was extremely happy with the end result.
I'll definitely be coming back and recommend The Canvas Factory to all my friends.
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AimeeSouth East Queensland, QLD
Absolutely Perfect
Ive had a few canvas pieces made from Canvas Factory and they are fantastic.. absolutely stunning. Exceeds expectation. Very very happy and will definitely order from you again. Thank you Canvas Factory
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KLRMetropolitan Adelaide, SA
- 2 reviews
Could not be happier
The quality of my canvas exceeded my expectations. The communication from canvasfactory was great and my picture arrived in a timely manner. The product quality has so far been great.
I am extremely happy with the beautiful picture I received. Thank you so much.
Can't wait to order more prints.
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Canvas print with frame
My framed, large canvass print was absolutely awesome. I ordered a print of a painting that my friend had (based on a photo of that painting). The quality was great and the framing was excellent.
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Amazing quality.
Got a pillow of my Spice Catt who I just recently lost and I wanted a few prints of him on the wall. Seen you print pillows and since my Spice was always on the bed sleeping I now can walk in and see him there still. Absolutely LOVE it!! Great quality and print. Worth every penny. Will defiantly order more for the kids. Will treasure this pillow forever. Kids can’t wait to get one of their own.
Thank you so much. Keep up the great work.
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A Precious Photo
A Precious Photo now hangs wall in Canvas. It is a real reproduction of my original photo and am thrilled with the quality and care of shipping. Definitely the place to order a canvas and I am very happy with the price for a custom print. Thanks so much Canvas Factory.
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Questions & Answers
richard c.asked
i am after some strips of canvas to put down on my bedroom floor to protect it from my dogs. They have occasionally peed on it. can you help.
1 answer
Rory P.Canvas Factory
Hi Richard,
Unfortunately, we do not offer just the canvas material and print digital images on a canvas medium.
I would also suggest using specific products for this issue since i wouldnt use canvas for this use (since in the long run it wouldnt be suggested). I would probably ask a pet shop for specific padding/material for this.
Regards
Rory
John Andoasked
I have been using canvas Factory for many years now and the quality of the canvas reproductions is excellent. What I want to know is the production out sourced to China or is it in Australia? I am selling images on a web page I have and want to know if I can use the purchasers address so the canvases can be sent direst to them by passing me but obviously all payments will be don through my usual Paypal set up. Will there be any addresses or costs included in the package as I want none.
John.
3 answers
Rory P.Canvas Factory
Hi John
The production Facility that we use is determined by where in the world we would ship the product to and what type of product it is. If its a canvas print sent to Australia, it would be done locally on our Australian Facility. However, if its a metal or Acrylic print sent to Australia, the production would be done on our NZ Facility since our Metal and Acrylic prints are done there. If its a canvas print that is going to be sent to, lets say, Canada, then our Chinese Facility will be the one sorting it out.
Yes, you can input the address of your customers on the order itself and we can ship directly to them. Do bear in mind that for prints being shipped to a different country of origin, it is required to put in the order amount for customs. However, we usually just do blind ship items and not include invoices on orders.
If you need any more info, do feel free to contact us at [email protected] and we will gladly help you out.
Regards
Rory
Customer Service Manager
Thanks Rory. Did you get my email regarding one underexposed canvas print.
John.
Rory P.Canvas Factory
Hi John
Yes. I also replied to it yesterday.
Cheers
Rory
Customer Service Manager
Ken Richardsonasked
How do I determine the amount of magnification my image can tolerate without disforming?
1 answer
Rory P.Canvas Factory
Hi Ken,
What i would suggest is sending through the image to our email at [email protected] and asking for feedback on it and which size it would print out at. We can then check it for you and provide ample feedback.
Cheers
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Rory P.Canvas Factory
Hi Nick
I believe that this has been sorted out with you and we are reprinting this with the new edited image.... Read more
You can reply back to us via email if you need anything else moving forward. Regards Rory Customer Service Manager