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Reviewer Photos & Videos
CustomerMetropolitan Adelaide, SA
- 2 reviews
Poor customer service, very difficult to get a return/refund
Very poor customer service and refund service, Extremely difficult to organise a return/refund from Catch product sales. Automated customer service return emails making it impossible to communicate. Delivery tracking process on recent orders is faulty on Catch product sale's deliveries and doesn't progress to delivered. An expensive lesson for me so I won't be back.
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MyraSouth East Queensland, QLD
Excellent Products
It was extremely easy to find what I wanted and the products (running shoes) were the right size and excellent quality for a very good price. I will be recommending Catch to my friends and I will definitely be purchasing from you again.
1 comment
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Still waiting
don't waste your time or money like I did. I have waited well over a week and still nothing has been posted.they also have refused to refund my money . It's so much easier to just pay a few dollars more and not get scammed.
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- Verified customer
Very Good :)
Ordered 1 pair of Adidas shoes.. (black) After a few hours I changed my mind about the colour phoned them to see if I could change it.. They had already left the warehouse.. So same night I purchased another pair same shoes in white .. Now I have 2 pairs :) arrived today took 4 working days to arrive to NZ not to bad service and good quality shoes.. :)
1 comment
Catch ..Catch
Hi Chris, thanks for the lovely feedback.
We are continuously looking at improving our dispatch and delivery times. Glad to know that you received your order within 4 business days. Thank you for choosing Catch!
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Catch Cancellation
I had the worst experience with Catch. Despite writing an email to cancel my order, Catch ended up shipping the product to me. When contacted again, they delayed the process and asked me to pay a $50 fee. What an unfair deal? I would never recommend anyone to buy anything from Catch and their seller Daily plaza. I have taken it to the ACCC to help me resolve this issue as this is been going on for 2 weeks now. I fail to understand why they would get me to pay the fee when in the first place it was their mistake for delaying communications with the seller.
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DonnaPerth, WA
Great product. Thank you.
Everything was very easy to deal with. No problems at all. I was only after one specific Birkenstock and I found it very easily. The quality was of a very high standard.
1 comment
Catch ..Catch
Hi Donna, glad to know that you found the item you were looking for. Catch has over 2 million products to suit all your needs. Thank you for shopping with us!
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LeeGreater Melbourne (Outer), VIC
- 3 reviews
AWFUL
I ordered x2 sim cards on January 12. It's now January 22 and my order still hasn't arrived. What's more, the progress of my delivery hasn't altered since I placed the order. That's over ten days to deliver a sim card?! Garbage!
2 comments
Catch ..Catch
Hi Lee, usually, it takes 3-10 business days for the SIM cards to be delivered after dispatch. Make sure to check your mail as it comes in a letter. If your SIM doesn't arrive in the next 2 days, plea... Read more
se let us know by calling us on 1300 222 825. Thank you!Your own website states 'SPECIAL ORDER: DISPATCH IN 5 - 7 BUSINESS DAYS'. I ordered the sim cards on January 12, it's now January 23 - that's 11 days! Terrible!
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MJ30Adelaide
- 15 reviews
Great value
They typically provide the cheapest items and offer free delivery, which arrives within the week (about 3-days from payment).
Their inventory is huge and is of the quality as stated. For instance, I just received a huge wrought iron bird cage, that was easy to assemble and very sturdy. The rrp is $600, I paid $270 with free delivery and it arrived in 3-days.
1 comment
Catch ..Catch
Hey, thanks for the lovely feedback!
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KarcamoQueensland, 4051
- 3 reviews
- Verified customer
Amazing range
They stock an amazing range of products. I had an issue that they responded to very quickly. I didn't like the response but it was fast. I cancelled the order on the site and despite being able to do so the supplier said I could not.
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Chaneal J.Sydney, NSW
- 3 reviews
Shop around...
From the words of a supplier when I asked why I was paying $30 more I was told because catch charges a high transaction fee to suppliers from their platform... Catch it is not a “saving deals” site...
I brought a USB the supplier gave me the newer model as the one advertised was discontinued. So I paid the higher rate than the suppliers own advertising rate and those from eBay and google sale providers.
Just reminds me of the past Christmas with a Disney frozen toy I seen advertised... where catch has its benefits better deals can be found elsewhere.
1 comment
Catch ..Catch
Hi Chaneal, thanks for your feedback!
Its highly recommended that you conduct your own research before placing an order with us to ensure you are happy with our price. We do our best to provide the m... Read more
ost competitive price for all products. However, we do not claim to have the lowest prices around. We do have thousands of products available and we're sure you will find the right one for yourself.Similar opinion? Write a review on ieatwords.com.au!
JacquelineMetropolitan Adelaide, SA
Marketplace dispute
I was sold a faulty computer from StockForLess through Catch. I have been trying to get a refund from StockForLess for the last 11 months to no avail. They wouldn't answer me or Catch. I contacted Catch again and they immediately escalated the dispute to high priority and went straight into action. I am already on the way to getting a refund without having to pay a very hefty shipping fee. I have a very high regard for their after service customer care.
1 comment
Catch ..Catch
Hi Jacqueline, we are grateful that you received dedicated assistance from our support team. Rest assured that Catch is committed to delivering the best service you deserve.
Thank you for shopping with us!
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Sarah
- 6 reviews
bed coming in parts
Ordered Queen size bed as they we apparently delivering the fastest.
Now I am getting my bed in pieces, First came bit of sides and then the screws.
Now I am waiting for the head piece and and the rest of the side.
I can't even put my bed together !
How amazing is this ! In this way it will take my a year to assemble the bed.
Joke of the century !
1 comment
Catch ..Catch
Hi Sarah, apologies for the inconvenience.
Bulky items are usually delivered in separate consignments. Most of the times, these consignments are delivered together but sometimes depending on the loa... Read more
d, the courier might deliver them on separate days. We will recommend contacting the courier company directly for further information. Thank you for your understanding.Similar opinion? Write a review on ieatwords.com.au!
roxychick70Greater Melbourne (Inner), VIC
Catch .com
Love shopping with catch ;) always good place to get the best price for the item you want, I always check here before going straight to the shop to get item I'm looking for. Always find a better price with catch :)
1 comment
Catch ..Catch
Hey Roxy, we appreciate your feedback!
You will always find Catch prices to be extremely competitive and in most cases the lowest. Thank you for shopping with us and hope to see you again.
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B.A.S.Queensland
- 4 reviews
Thought this was the perfect fan for my needs
No problems encountered finding what I was looking for and at the right price. The fan arrived super quickly, and I was able to get a friend help assemble it. Sadly, it arrived with a cracked fan, and when attached to the power would not work.
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RyanSouth East Queensland, QLD
Club Catch - Club Dropped
Club Catch is useless. Minimum $45 to get free postage is ridiculous and free postage only applies to the catch orders, not marketplace. They make it difficult to cancel as you have to directly contact, but easy to renew. 2 stars for a refund on an unused month.
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Great experience for sure
Great experience and shopping website. I am happy to keep looking and chasing for other items. Fast shipping and great package. Highly recommended for others who are going to use it
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DeborahCentral Highlands and Goldfields, VIC
- 2 reviews
Totally happy with it, and it was so easy to assemble!!
Very satisfied with the product, however the transport company delivering messed me around with day of delivery. Looks exactly the same as advertised product and was assembled with no difficulty.
1 comment
Catch ..Catch
Hi Deb, thanks for sharing your feedback. We will forward it on to the courier company for further escalation.
The hutch looks great. Thank you for choosing Catch!
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Atrocious Customer Service and Horrendous Experience
Worst ever experience. Never got the correct item I ordered even after 1 month of placing the order. Catch and Marketplace has no concern about their customers. Seller kept giving me a run around for a month with no solution. Will never shop again and will not be recommending it to any of my mates.
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pauluswmaximusGreater Melbourne (Outer), VIC
- 9 reviews
- Verified customer
Its a great site, but like all things, research the RRP as you can usually find it for a similar price
I've made multiple purchases on Catch and I'm very happy with all of them. The shipping is fast and efficient and the online store is easy to navigate. One thing to watch out for those is some times old or over inflated RRPS. Always do research.
1 comment
Catch ..Catch
Hi Paul, appreciate your feedback!
We always recommend customers to do their own research prior to placing an order with us to ensure they are happy with our price. Great to know that you have been s... Read more
atisfied with your purchases. Thank you for choosing Catch.Similar opinion? Write a review on ieatwords.com.au!
X Y.
- 5 reviews
Heck yeah
I've made multiple purchases on Catch and I'm very happy with all of them. The shipping is fast and efficient and the online store is easy to navigate. I will be buying there again!
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Questions & Answers
Stefanie C.asked
Hi
Just tried to purchase a lounge
As i was checking out $86 for delivery ( steep I must say) especially if its over, $500 purchase
Went back and chose a cheaper one and when the checking out it now was $155 delivery costing me more
Why is that .?? Same sofa lounge just different material ??
How do you justify the $70-80 difference?
No answers
bamsasked
I bought a Tommy Hilfiger shirt on the boxing day sales and the labels on the shirt are different to ones you buy in Myers etc is it genuine?
1 answer
Maybe the tshirt you brought came from overseas. Oversea sizes are usually different but im not sure in your case.
bamsasked
I bought a Tommy Hilfiger shirt on the boxing day sales and the labels on the shirt are different to ones you buy in Myers etc is it genuine?
No answers
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Catch ..Catch
Hi Myra, thanks for the amazing feedback and more importantly for recommending us to your friends & family.
We are glad you're with us now and hope to see you back shopping with us soon!