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Reviews

(2,554)
(490)
(167)
(180)
(962)
  • Product Quality
    3.6 (469)
  • Return Claim MadeYes (166) · No (439)
  • Shipping
    3.5 (381)
  • Warranty Claim MadeYes (66) · No (535)

Reviewer Photos & Videos

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Customer

CustomerMetropolitan Adelaide, SA

  • 2 reviews

Poor customer service, very difficult to get a return/refund

published

Very poor customer service and refund service, Extremely difficult to organise a return/refund from Catch product sales. Automated customer service return emails making it impossible to communicate. Delivery tracking process on recent orders is faulty on Catch product sale's deliveries and doesn't progress to delivered. An expensive lesson for me so I won't be back.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Myra

MyraSouth East Queensland, QLD

Excellent Products

published

It was extremely easy to find what I wanted and the products (running shoes) were the right size and excellent quality for a very good price. I will be recommending Catch to my friends and I will definitely be purchasing from you again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Catch
Catch ..Catch

Hi Myra, thanks for the amazing feedback and more importantly for recommending us to your friends & family.

We are glad you're with us now and hope to see you back shopping with us soon!


Still waiting

published

don't waste your time or money like I did. I have waited well over a week and still nothing has been posted.they also have refused to refund my money . It's so much easier to just pay a few dollars more and not get scammed.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
  • Verified customer

Very Good :)

published

Ordered 1 pair of Adidas shoes.. (black) After a few hours I changed my mind about the colour phoned them to see if I could change it.. They had already left the warehouse.. So same night I purchased another pair same shoes in white .. Now I have 2 pairs :) arrived today took 4 working days to arrive to NZ not to bad service and good quality shoes.. :)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Catch
Catch ..Catch

Hi Chris, thanks for the lovely feedback.

We are continuously looking at improving our dispatch and delivery times. Glad to know that you received your order within 4 business days. Thank you for choosing Catch!


Catch Cancellation

published

I had the worst experience with Catch. Despite writing an email to cancel my order, Catch ended up shipping the product to me. When contacted again, they delayed the process and asked me to pay a $50 fee. What an unfair deal? I would never recommend anyone to buy anything from Catch and their seller Daily plaza. I have taken it to the ACCC to help me resolve this issue as this is been going on for 2 weeks now. I fail to understand why they would get me to pay the fee when in the first place it was their mistake for delaying communications with the seller.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Donna

DonnaPerth, WA

Great product. Thank you.

published

Everything was very easy to deal with. No problems at all. I was only after one specific Birkenstock and I found it very easily. The quality was of a very high standard.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Catch
Catch ..Catch

Hi Donna, glad to know that you found the item you were looking for. Catch has over 2 million products to suit all your needs. Thank you for shopping with us!


Lee

LeeGreater Melbourne (Outer), VIC

  • 3 reviews

AWFUL

published

I ordered x2 sim cards on January 12. It's now January 22 and my order still hasn't arrived. What's more, the progress of my delivery hasn't altered since I placed the order. That's over ten days to deliver a sim card?! Garbage!

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Catch
Catch ..Catch
Lee
Lee

Your own website states 'SPECIAL ORDER: DISPATCH IN 5 - 7 BUSINESS DAYS'. I ordered the sim cards on January 12, it's now January 23 - that's 11 days! Terrible!


MJ30

MJ30Adelaide

  • 15 reviews

Great value

published

They typically provide the cheapest items and offer free delivery, which arrives within the week (about 3-days from payment).
Their inventory is huge and is of the quality as stated. For instance, I just received a huge wrought iron bird cage, that was easy to assemble and very sturdy. The rrp is $600, I paid $270 with free delivery and it arrived in 3-days.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Catch
Catch ..Catch

Hey, thanks for the lovely feedback!


Karcamo

KarcamoQueensland, 4051

  • 3 reviews
  • Verified customer

Amazing range

published

They stock an amazing range of products. I had an issue that they responded to very quickly. I didn't like the response but it was fast. I cancelled the order on the site and despite being able to do so the supplier said I could not.

Return Claim MadeNo
Warranty Claim MadeNo
Chaneal J.

Chaneal J.Sydney, NSW

  • 3 reviews

Shop around...

published

From the words of a supplier when I asked why I was paying $30 more I was told because catch charges a high transaction fee to suppliers from their platform... Catch it is not a “saving deals” site...
I brought a USB the supplier gave me the newer model as the one advertised was discontinued. So I paid the higher rate than the suppliers own advertising rate and those from eBay and google sale providers.
Just reminds me of the past Christmas with a Disney frozen toy I seen advertised... where catch has its benefits better deals can be found elsewhere.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Catch
Catch ..Catch

Jacqueline

JacquelineMetropolitan Adelaide, SA

Marketplace dispute

published

I was sold a faulty computer from StockForLess through Catch. I have been trying to get a refund from StockForLess for the last 11 months to no avail. They wouldn't answer me or Catch. I contacted Catch again and they immediately escalated the dispute to high priority and went straight into action. I am already on the way to getting a refund without having to pay a very hefty shipping fee. I have a very high regard for their after service customer care.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Catch
Catch ..Catch

Hi Jacqueline, we are grateful that you received dedicated assistance from our support team. Rest assured that Catch is committed to delivering the best service you deserve.

Thank you for shopping with us!


Sarah

Sarah

  • 6 reviews

bed coming in parts

published

Ordered Queen size bed as they we apparently delivering the fastest.
Now I am getting my bed in pieces, First came bit of sides and then the screws.
Now I am waiting for the head piece and and the rest of the side.
I can't even put my bed together !

How amazing is this ! In this way it will take my a year to assemble the bed.
Joke of the century !

Product Quality
Return Claim MadeNo
1 comment
Catch
Catch ..Catch

roxychick70

roxychick70Greater Melbourne (Inner), VIC

Catch .com

published

Love shopping with catch ;) always good place to get the best price for the item you want, I always check here before going straight to the shop to get item I'm looking for. Always find a better price with catch :)

Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Catch
Catch ..Catch

Hey Roxy, we appreciate your feedback!

You will always find Catch prices to be extremely competitive and in most cases the lowest. Thank you for shopping with us and hope to see you again.


B.A.S.

B.A.S.Queensland

  • 4 reviews

Thought this was the perfect fan for my needs

published

No problems encountered finding what I was looking for and at the right price. The fan arrived super quickly, and I was able to get a friend help assemble it. Sadly, it arrived with a cracked fan, and when attached to the power would not work.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers

Ryan

RyanSouth East Queensland, QLD

Club Catch - Club Dropped

published

Club Catch is useless. Minimum $45 to get free postage is ridiculous and free postage only applies to the catch orders, not marketplace. They make it difficult to cancel as you have to directly contact, but easy to renew. 2 stars for a refund on an unused month.

Return Claim MadeNo
Warranty Claim MadeNo

Great experience for sure

published

Great experience and shopping website. I am happy to keep looking and chasing for other items. Fast shipping and great package. Highly recommended for others who are going to use it


Deborah

DeborahCentral Highlands and Goldfields, VIC

  • 2 reviews

Totally happy with it, and it was so easy to assemble!!

published

Very satisfied with the product, however the transport company delivering messed me around with day of delivery. Looks exactly the same as advertised product and was assembled with no difficulty.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Catch
Catch ..Catch

Hi Deb, thanks for sharing your feedback. We will forward it on to the courier company for further escalation.

The hutch looks great. Thank you for choosing Catch!


Atrocious Customer Service and Horrendous Experience

published

Worst ever experience. Never got the correct item I ordered even after 1 month of placing the order. Catch and Marketplace has no concern about their customers. Seller kept giving me a run around for a month with no solution. Will never shop again and will not be recommending it to any of my mates.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
See all answers

pauluswmaximus

pauluswmaximusGreater Melbourne (Outer), VIC

  • 9 reviews
  • Verified customer

Its a great site, but like all things, research the RRP as you can usually find it for a similar price

published

I've made multiple purchases on Catch and I'm very happy with all of them. The shipping is fast and efficient and the online store is easy to navigate. One thing to watch out for those is some times old or over inflated RRPS. Always do research.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Catch
Catch ..Catch

X Y.

X Y.

  • 5 reviews

Heck yeah

published

I've made multiple purchases on Catch and I'm very happy with all of them. The shipping is fast and efficient and the online store is easy to navigate. I will be buying there again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Page 1 of 218

Questions & Answers

Stefanie C.

Stefanie C.asked

Hi
Just tried to purchase a lounge
As i was checking out $86 for delivery ( steep I must say) especially if its over, $500 purchase
Went back and chose a cheaper one and when the checking out it now was $155 delivery costing me more

Why is that .?? Same sofa lounge just different material ??

How do you justify the $70-80 difference?

No answers

bams

bamsasked

I bought a Tommy Hilfiger shirt on the boxing day sales and the labels on the shirt are different to ones you buy in Myers etc is it genuine?

1 answer
David
David

Maybe the tshirt you brought came from overseas. Oversea sizes are usually different but im not sure in your case.


bams

bamsasked

I bought a Tommy Hilfiger shirt on the boxing day sales and the labels on the shirt are different to ones you buy in Myers etc is it genuine?

No answers

Get an answer from our members and Catch representatives

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