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354 questions from our users
Abbyasked
I received the TV I ordered from COTD, and when I opened the package I found there was a big crack on the screen. I have submitted the return request online because no phone call service at the moment. Could I get a replacement? Or refund?
No answers
Eleftheria p.asked
hello,
I'm a new person to catch and I was just wondering, in no way am I saying anything rude about the company, as I said I'm new and I wanted to buy a few things from the website,
but I just wanted to make sure and ask if the branded products such as Adidas, Calvin Klein, Nike etc. if they are real because I have previously spend a lot of money on lots of clothes and I find out there fake.
I have gotten lots of people telling me about this web and I just wanted to make sure.
many thanks,
Ellie
No answers
Krystinaasked
Simone B.asked
Hi you are selling apple watches but you are calling them iwatch. A genuine apple watch is not called an iwatch. Are you selling copies?
Janelle Hallasked
hello i would like to know when my order is coming its order number #30840337 please let me know thankyou
3 answers
Sorry Janelle - don’t know how this came to me. I am a shopper who is also waiting for goods ordered 10 days ago! Good luck !
sorry about that
Catch ..Catch
Hi Janelle, please email our support staff through our help centre and they will update you promptly, thanks!
Katrina ellisasked
Hi I've just ordered 2 of the everfit vibrating machines from catch, just double checking there is 2 coming as ive paid for 2 but only says one item on my order details? If u could confirm there Is 2 otdered id be truely grateful thank you
1 answer
Catch ..Catch
Hi Katrina, we will recommend emailing our support staff or requesting an online form. Thanks!
Sue Burnsasked
Why won't afterpay show up in checkout. I have used it countless times and even if open in Chrome it won't show up
2 answers
I believe Afterpay is ONLY available on certain items so if it doesn't show up it's because it's not available on those particular items.
I NB can’t get it to come up recently either no matter what I do! It won’t come up on anything I add to cart! I was beginning to think they’ve removed the afterpay option!
Nellsasked
I bought a what I thought was a Pre-Owned Apple iPad 4th Gen for my grandson who needs specialised apps to help him talk and learn; he is almost 6 none verbal and has special needs
Catch did not tell me this was Chinese junk
We cannot use it for apps as the iOS is fixed
Shame on Catch.com
1 answer
We made a purchase via catch from Green Gadets. They are here in Aus and have been absolutely awesome to deal with. Maybe give them a try. Take care and we wish your grandson the very very best wishes.
Amanda E.asked
How do i get a coupon code
No answers
Amanda E.asked
How do i get a coupon code
No answers
Gunilla H.asked
I bought a 85 Ltd fridge -freezer and we have tried everything and it still doesn’t work properly???Very unhappy with the product and would like for you to take it back.
1 answer
Catch ..Catch
Hi Gunilla, sorry to hear this. Can you please contact our customer support team on 1300 222 824 and they'd be happy to help. Thank you!
Monte M.asked
I am interested in purchasing your Multi region TEAC DVD Blu-Ray Player. However, I want to be sure though that the player supports not only multi-region Blu-Ray DVDs, but also CDs, music, picture and video content from USB and a HDMI output. Does the player automatically identify the zone of the DVD I wish to play, or do I have to select the region manually each time I wish to play a different region? If I purchase the unit, I would like to collect it from the Launceston, Tasmania Target Store. Approximately how long will it take for the unit to arrive here in Launceston? Best regards, Mr MH Mumford
2 answers
Catch ..Catch
Hi, on average our deliveries can take anywhere between 3-7 business days after dispatch to be completed. For any further information on the product, please contact us on 1300 222 824, thanks!
What is catch phone number
Lee T.asked
Does the Samsung galaxy watch SM - R 800 come with any warranty
1 answer
Catch ..Catch
Hi Lee, all the information related to warranty can be found on the product page. Thank you!
Kate M.asked
Hi I’m new to catch of the day and I would like to buy one of your portable fridges. I live on the Sunshine Coast in QLD but it won’t Deliver to my post code. Where is the closest delivery place to the Sunshine Coast, to pick it up from?
1 answer
Catch ..Catch
Hi Kate, the item you are trying to purchase belongs to our marketplace seller. All marketplace products are directly shipped from the sellers warehouse. Some sellers use independent courier companies who are unable to ship Australia wide. You can try nearby postcodes if you wish. Thanks!
Stefanie C.asked
Hi
Just tried to purchase a lounge
As i was checking out $86 for delivery ( steep I must say) especially if its over, $500 purchase
Went back and chose a cheaper one and when the checking out it now was $155 delivery costing me more
Why is that .?? Same sofa lounge just different material ??
How do you justify the $70-80 difference?
No answers
bamsasked
I bought a Tommy Hilfiger shirt on the boxing day sales and the labels on the shirt are different to ones you buy in Myers etc is it genuine?
1 answer
Maybe the tshirt you brought came from overseas. Oversea sizes are usually different but im not sure in your case.
bamsasked
I bought a Tommy Hilfiger shirt on the boxing day sales and the labels on the shirt are different to ones you buy in Myers etc is it genuine?
No answers
mozasked
I have a $25 catch back coupon but can't use it. What are the rules?
Rachasked
Why is afterpay listed as a payment option but when you checkout it is not an option. I used afterpay before christmas on your site is it no longer offered as a payment option?
3 answers
Suggest you contact them directly
Hmmm having the same problem
It’s because Catch only offers AfterPay on certain items, not everything across its site. If AfterPay is available for the item you want to purchase, the logo will show up on the item’s page. See: https://help.catch.com.au/hc/en-us/articles/115002293067-Do-you-offer-ZipPay-or-AfterPay-
Arleneasked
Ordered the baby elephant 2 of them, beginning g of December, have not received yet. They are Christmas gifts, it’s January! Any help?
1 answer
Catch ..Catch
Hey Arlene, sorry to hear this. On average our orders are delivered within 3-7 business days after dispatch. Please get in touch with our customer support team so they can help you out. Thanks!
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