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Catch Questions & Answers (page 3 of 18)
359 questions from our users
Debbie O.asked
Debbie O.asked
Im Debbie baldacchino,I bought a jingle jollys arch,and the lights go on but it wont inflat,and I really want this on,I can deliver to pick up a new one please,Im in Taylors lakes.
Wish A.asked
Hi, Ive used Afterpay with catch before and it isnt an option this time. Why? Ive read in another post about store credit. What is this? I use my Afterpay account in the store all the time. Why would this make a difference?
1 answer
Catch ..Catch
Hi, afterpay isn't available on all products. For more information, please call us on 1300 222 824. Thanks!
Annieasked
My first order went through smoothly and I got all the products in 2 days. I placed 2 more orders, 1 on 29th Nov and another on 2nd Dec. The status for 1 on 29th is still ordered and didn't get into progress yet while the other one is in progress and not dispatched yet. I need know why it's taking so long??
3 answers
Order #28982649 and Order #29104611
Catch ..Catch
Hi Annie, this is due to Black Friday and Cyber Monday sales. Both of your orders will be dispatched soon and you should receive them within 3-7 business days after dispatch. Thanks for your patience and understanding.
Hi, my order number Order #28982649 is still in progress. It's been 10 working days. Why is it taking so long??
Paul Osborneasked
Hi I bought 5 G3-DW Diffusers they were for gifts have given 3 as presants and 2 of them are not working properly one leaks and the other the red and yellow lights are not working and finding it difficult to get onto the seller thanks for any help.
1 answer
Catch ..Catch
Hi Paul, sorry to hear this. You will need to lodge a return request through your Catch account for the faulty item. If there's any trouble, feel free to contact us on 1300 222 824. Thank you!
Seth Rasked
When I go to payment latitudepay isnt available, all products in the cart are available on latitude and Afterpay but the option doesnt come up. Ive tried on the app and through web browser?
1 answer
Catch ..Catch
Hi Seth, do you have any store credit in your account? Latitude and Afterpay cannot be used if you have any credit available. For more information, feel free to contact us on 1300 222 824.
Georgiaasked
Hi there, we have just tried to order a TV online but it says it doesnt ship to our postcode. Does this mean we cannot purchase it online from you ?
1 answer
Catch ..Catch
Hi Georgia, the item you are trying to purchase belongs to our marketplace seller. All marketplace products are directly shipped from the sellers warehouse. Some sellers have limited delivery areas hence they are unable to ship Australia wide.
Cameron Basked
Hi there. Don't you deliver to South Australia. I'm trying to buy a tv but it says it can't be delivered to this location
1 answer
Catch ..Catch
Hi Cameron, Catch delivers all over Australia. Few of our marketplace sellers though use private courier companies and are unable to ship their items Australia wide.
Tracyasked
Hi, Im just trying purchase some items but the Afterpay option isnt coming up for some reason, I only have one payment remaining on a previous item, would that affect it or not ?
2 answers
Catch ..Catch
Hi Tracy, that doesn't matter. Afterpay is only available on certain products on Catch. For more information, please contact us on 1300 222 824. Thanks!
I put in an Afterpay order less then a week ago now there is no option for after pay. I understand you say its only available on certain items but everything I click on has no Afterpay option
Marianneasked
If I order a Trampoline how long before I recieve it please.
2 answers
Catch ..Catch
Hi Marianne, our deliveries take on average 3-10 business to be completed after dispatch. Thanks!
Catch ..Catch
Hi Marianne, our orders take 3-7 business days to be delivered after dispatch. For any further queries, feel free to
contact us on 1300 222 824. Thank you!
Vicki Leverasked
I have just placed an order and had one sitting in my shopping cart which I have accidentally ordered by mistake are you able to please help me in cancelling this right away thanks. I wish to only order the beach towel thanks
My name is Vicki Lever and my preferable email address is [email address removed]
I have also had my personal email on your records which is [email address removed]
I hope you can help me as my money is tight coming towards Christmas - Many thanks
1 answer
Catch ..Catch
Hi Vicki, we will get this sorted for you. Please delete this question from here as it contains your personal information. Thanks!
Vicki L.asked
I have just placed an order and had one sitting in my shopping cart which I have accidentally ordered by mistake are you able to please help me in cancelling this right away thanks. I wish to only order the beach towel thanks
My name is Vicki Lever and my preferable email address is [Email Removed] have also had my personal email on your records which is [Email Removed] hope you can help me as my money is tight coming towards Christmas - Many thanks
No answers
wiseysplaceasked
How can I order two items off your site, one arrives at the Post Office correctly, the other is sent to Penrith Council Chambers, (no simuliarity in address) and is then returned to sender without any notification to me.
Please advise
Order no: PR 73882607
1 answer
Catch ..Catch
Hi, we'll recommend giving us a call on 1300 222 824 to get this sorted. Thanks
N Johnasked
Are the products in your site originals or 1:1 replica? I am just checking the Michael Kors watch & it is $200 cheaper than the retailer.
3 answers
All the items I have bought have been genuine as far as I know. Good quality. The hoses have on order have not arrived yet so cannot comment. If I had a problem I would contact Catch and I am sure they would help you all they could. To N. John,, if you are not sure DON'T BUY THE WATCH. Problem solved.
Catch ..Catch
Hi, Catch strives to provide its customers with quality products at a great and affordable price. We can assure you that we only sell original branded products. If you have any further queries, feel free to contact us on 1300 222 824. Thanks!
Can I pay with afterpay for gaming monitors and headphones? Also, the option to pay with afterpay is not available when at the end, ?
Noahasked
How come I have the option to use afterpay but when I actvate club catch afterpay option disappears?
2 answers
To be honest I didnt active club catch. You will need to speak /email the Catch customer service about this question.
Catch ..Catch
Hi Noah, if you add Club Catch to your line items in your cart, you will need to pay via credit card. For all other items, afterpay should work as normal. If you have any trouble, feel free to call us on 1300 222 824.
ian G.asked
I'm just wonder of the beautyblender sponges are genuine?
2 answers
Email Catch Customer service for this question. Let them know the product your are enquiring about.
Catch ..Catch
Hi Ian, we can assure you that Catch only sells original branded products. For any further queries, please contact our support staff at 1300 222 824. Thanks!
Holly W.asked
I was wondering why I can't get a delivery to my house ? I'm on the Sunshine Coast and thought this would be a reasonable address for delivery ?
1 answer
Catch ..Catch
Hi Holly, most likely the item you are trying to purchase belongs to our marketplace seller. All marketplace products are directly shipped from the sellers warehouse. Some sellers, unfortunately, do not ship Australia wide.
Casius M.asked
I want to buy Sony's newest wireless earbuds but im skeptical about online buys. (Bad experience with Wish & Ebay) Especially considering its price is around $400, so is their any insurance to get a refund if it never comes?
4 answers
Not sure there is a problem for the tying. Usually, the online chopping through eBay or Amazon is guarantee for refund if you did not receive the item.
Hi Casius. I have bought from Catch many times and only had one issue which they fixed ASAP with no fuss. Been shopping online for many years over many sites. Not sure about insurance but they do fix any issues. If you pay with Paypal there is also better protection for you. Shop away.
Thank you this helps alot.
Monasked
I'm just wonder of the perfumes are genuine?
2 answers
I have ordered Gucci and it was
Catch ..Catch
Hi Mon, Catch strives to provide its customers with quality products at a great and affordable price. We can assure you that we only sell original branded products. Thanks!
Angie B.asked
Hi I'm about to purchase a pool from catch, I'm wondering if any one has purchased 1 and what buyer it was from and if it was good or not
No answers
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