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Catch Questions & Answers (page 2 of 18)
359 questions from our users
bamsasked
I bought a Tommy Hilfiger shirt on the boxing day sales and the labels on the shirt are different to ones you buy in Myers etc is it genuine?
1 answer
Maybe the tshirt you brought came from overseas. Oversea sizes are usually different but im not sure in your case.
bamsasked
I bought a Tommy Hilfiger shirt on the boxing day sales and the labels on the shirt are different to ones you buy in Myers etc is it genuine?
No answers
mozasked
I have a $25 catch back coupon but can't use it. What are the rules?
Rachasked
Why is afterpay listed as a payment option but when you checkout it is not an option. I used afterpay before christmas on your site is it no longer offered as a payment option?
3 answers
Suggest you contact them directly
Hmmm having the same problem
It’s because Catch only offers AfterPay on certain items, not everything across its site. If AfterPay is available for the item you want to purchase, the logo will show up on the item’s page. See: https://help.catch.com.au/hc/en-us/articles/115002293067-Do-you-offer-ZipPay-or-AfterPay-
Arleneasked
Ordered the baby elephant 2 of them, beginning g of December, have not received yet. They are Christmas gifts, it’s January! Any help?
1 answer
Catch ..Catch
Hey Arlene, sorry to hear this. On average our orders are delivered within 3-7 business days after dispatch. Please get in touch with our customer support team so they can help you out. Thanks!
Xavierasked
Hi
The quantity limit for my item is 2 I want to buy 3 so can I buy 2 then proceed to buy and extra one?
Thanks
No answers
Di Casked
Can I edit the quantity of my order before payment. I proceeded to checkout and because I had gone back to check measurements several times, it kept adding increasing the quanity each time, so that when I got to checkout it was showing 4 instead of 1
No answers
Abhishek Mohtaasked
Order Number #29634184
Purchased on: 30/12/2019
Please can you confirm when this order will be shipped?
1 answer
Catch ..Catch
Hi Abhishek, please get in touch with our customer support staff at 1300 222 824 if you still haven't received your order. Thanks!
Pippaasked
Hello I ordered and paid for a fan on the 17th December 2022 . I have still not received my item . I have security cameras and no delivery has been made . Who do I talk to about this please? Kind regards Yelena. Email [email removed]
1 answer
Catch ..Catch
Hey Yelena, please get in touch with our customer support staff at 1300 222 824 and they will be happy to look into it. Thanks!
john c.asked
Where does it ship from
1 answer
Catch ..Catch
Hi John, Catch orders are shipped from Melbourne.
Loxasked
Why do you have me listed as "bad credentials"
No answers
Annieasked
I have just got message from catch.au that they deducted amount for 1 year membership, I don't want 1 year membership. Please cancel it and return the deducted amount. Is there anything else that needs to be done for cancellation?
My Id is [email removed]
Thanks
1 answer
Catch ..Catch
Hi Annie, please contact our customer support team on 1300 222 824 for Club Catch cancellation. Thanks!
stroopadile13asked
Does anyone know if the tommy hilfiger is fake on the website?
2 answers
Yes ... Catch would know
Catch ..Catch
Hi, we can assure you that Catch only sells original branded products.
Rosieasked
Good morning, my Order #29170113 of 1xLife Size Foot Joint Anatomical Model Skeleton supplied by Serrano and ordered through Catch.com.au was apparently shipped on 9/12/19. I have not received the order. Catch does not answer phones due to "technical difficulties" and their order tracking does not work. Could you please confirm the order has shipped and the name of the shipping agent. Thank you. If I don't get a response I will lodge a complaint with Visa.
Olivia L.asked
Hi,
I just received my order and would like to know if the product is genuine?
I ordered a polo ralph lauren t-shirt which clearly states its made in Indonesia.
Can you confirm if this is a genuine top, my other tops have made in China.
Thankyou.
Jdsker4asked
Why is afterpay a payment option when I am NOT logged into my account, but as soon as I log into my catch account Afterpay is no longer a payment option ?
Annieasked
Hi, I placed my order on 29th november and it's in progress, like not even dispatched. It's been 10 working days. Why is it taking so long? Order #28982649. Please I need to know when I am going to recieve it
Hayleyasked
Why Afterpay is not offered Anymore? Im not impressed that Afterpay cannot be used any more. I afterpayed less than a week ago and now every item I click on doesnt have the Afterpay option, even items previously purchased
3 answers
Same for me . But if I log out of my club catch account I can use afterpay but I obviously don't get the discounts on my account . No idea what the go is but it's definitely getting on my nerves.
Maybe try items outside the after dark store.
Ask Catch directly or see answer below
Bill Brockasked
I ordered a fan for a friend. It shows it left the warehouse on Dec 4. Its now Dec 13 and it has not progressed since the initial email on Dec 4. Order #29124498
Helen Baileyasked
How do I know which products are available on Afterpay?
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