Read also:
aldi coffee machine milk frother hisense upright freezer alarm light aldi slim and trim online nature's goodness dog food review bosch hydropower 16h won't ignite
Catch Questions & Answers (page 4 of 18)
359 questions from our users
Margasked
when i try to pay with Afterpay, it asks for my email, but then for a mobile number instead of a password. When I enter my mobile no.it says i already have an account, so to log in with my email address, but there is nowhere to enter the password
1 answer
Catch ..Catch
Hi Marg, we will recommend getting in touch with our support team at 1300 222 824 and they will be able to help you out with this. Thanks!
Kaz L.asked
Why does catch not have an Afterpay option at the checkout now ? I have previously purchased numerous orders on afterpay with catch. After reading through the earlier questions I have tried the mobile browser and still the option isnt there ?,any help would be greatly appreciated.
2 answers
Catch ..Catch
Hi Kaz, afterpay isn't available across all categories. We'll recommend getting in touch with our support team at 1300 222 824 and they will be able to help you out. Thanks!
Procceed to payment, scroll past enter card details and it's there above pay pal
Laura M.asked
REview of mobile phones from catch please?
1 answer
Check there 4g theres alot of old 3g stock about will no doubt be obsolete in distant future.
Rose G.asked
Does catch not accept afterpay its not on the checkout to select it
6 answers
Hi Rose, my dealing with Catch was due to a item not included with my order, Elizabeth went far beyond to assist me &she made it right. Carolynne
no they dont do after pay cause i was looking to do ithat way
But they do my last order i paid for it with afterpay must be somthing in my cart
Jack S.asked
I've just ordered new earphones and was wondering if all the products were genuine?
1 answer
Catch ..Catch
Hi Jack, Catch strives to provide its customers with quality products at a great and affordable price. We can assure you that we only sell original branded products.
Courtney C.asked
Looking at buying a portable fridge freezer but not sure if its authentic, can someone help please
2 answers
sorry I cant help have not purchased anything like that from Catch....
Catch ..Catch
Hi Courtney, Catch strives to provide its customers with quality products at a great and affordable price. We can assure you that we only sell original branded products. For any further information, feel free to contact us on 1300 222 824. Thanks!
Schai A.asked
I know you say you seek only genuine products but do they come with a Certificate if Authenticity? I want to purchase a Gucci wallet but given the price am hesitant to do so without a certificate of authenticity
No answers
Stephenasked
The mattress l ordered is not comfortable and the sides aren't thick enough, could exchange it
1 answer
Catch ..Catch
Hi Stephen, sorry to hear this. Please contact our support staff at 1300 222 824 and they will be happy to address your concerns. Thank you!
Heathasked
I want to but a Microsoft Surface Keyboard. When I put my post code in (4870) for delivery to Cairns, it says this item can't be delivered to my post code. Why can't you send a keyboard to Cairns?
Heathasked
I want to but a Microsoft Surface Keyboard. When I put my post code in (4870) for delivery to Cairns, it says this item can't be delivered to my post code. Why can't you send a keyboard to Cairns?
1 answer
Catch ..Catch
Hi Heath, the item you are trying to purchase belongs to our marketplace seller. All marketplace products are directly shipped from the sellers warehouse. Some sellers have limited delivery areas hence they are unable to ship Australia wide.
Cheebasasked
Hello just wondering when I have tried to order big items like mattresses or treadmills they don’t deliver to my area?
1 answer
Catch ..Catch
Hi, the item you are trying to purchase belongs to our marketplace seller. All marketplace products are shipped directly from the sellers warehouse. Some sellers have limited delivery areas hence they are unable to ship Aus wide. For more information, contact our support team at 1300 222 824. Thanks!
Aimee M.asked
Hi there, are the apple AirPods a genuine product? I purchased some headphones with the cord a few months ago from catch but the sound is slightly different from the ones I have from the store. Also, why do some items is the ‘apple’ store from the catch website say genuine and others don’t?
Aimee
1 answer
Catch ..Catch
Hi Aimee, we can assure you that Catch only sells original branded products. The ones that say genuine are coming from Catch itself while others belong to our marketplace sellers and could be coming from overseas. For more information, please call our support team at 1300 222 824. Thanks!
D26Martinezasked
I'm disappointed with Catch support...i've been logging tickets for support requests to fix an issue with my Account...i have used Catch since 2010..and ive never had issues...but since 2018 ive not been able to log onto my account via the App or the full desktop site.... The Catch support quickly say its my internet connection...ive tried at home, on my mobile, friend's internet connection, work connection...with same issue... I even tried resetting my password and managed to logon for about 2hrs but could not access my Wishlist... The next day back to not been able to log on.... Nearly 2 years and no resolution...... One Catch consultant simply told me to create a New account...dont you have an IT personnel thay looks after your App and website???
No answers
Matthewm8asked
Hello I bought some clothes using afterpay but how come there was no option to use express post? I couldn't find an option to use express anywhere?
1 answer
Catch ..Catch
Hi Matthew, express postage is only available on limited products. The option pops up at the checkout window if all product/s qualify for express shipping.
Ashleigh C.asked
I orded a pink and grey set of suitcases from the same place and I got 2 pink sets when I try and get it exchanged it says my return request has timed out, why is it doing this?
1 answer
Catch ..Catch
Hey Ashleigh, we'd recommend contacting our support staff at 1300 222 824 so they can resolve this for you. Thanks!
Sallyasked
If I ordered from the dark sales how will my order be packaged
Sally
1 answer
Catch ..Catch
Hi Sally, everything is packed in a brown card-board Catch box which is completely sealed. Thank you!
Breeasked
Hi I was wondering why the afterpay option doesn't come up with your tv's? I'm looking to buy the 65 inch Soniq one
1 answer
Catch ..Catch
Hi Bree, unfortunately, afterpay is not applicable on electrical items. For more details, please contact our support staff at 1300 222 824. Thanks!
Amber tasked
It’s not letting me select after pay in check out ?
1 answer
Catch ..Catch
Hi Amber, afterpay is only available on selected products. For more details, please contact our support staff at 1300 222 824. Thanks!
Warren S.asked
Hi, I'm trying to order 2 fragrances only and normally how is the delivery made ??around what time can I expect it??first time user .
Sorr
1 answer
Catch ..Catch
Hi Warren, depends on your location but the average delivery time is around 3-7 business days after dispatch. For any further queries, give us a call at 1300 222 824. Thanks!
Ryan D.asked
Hi. do your Casio G-shock watches come with the Manufacturer Warranty?
1 answer
Catch ..Catch
Hi Ryan, yes they do with a manufacturers warranty. This information can be found under the images in the features of the product. Thanks!
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.