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Reviews

2.8

532 reviews
5
(189)
4
(60)
3
(7)
2
(13)
1
(263)
  • Return Claim MadeYes (0) · No (3)
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Phil

PhilCoburg

Very happy with the Phone

published

I ordered a Samsung Galaxy S6 Edge 32 GB Gold couple months ago and very happy with the product. I was able to get it for a great value.
Awesome Service. Super Fast Shipping and Very Friendly Staff.

Benndunn

BenndunnMoonah

Happy to do business with.

published

I purchased Iphone 8. Before I made my purchase with them, I emailed them with few questions about the details of the product. They gave me good detailed answers. After the purchase, transaction was made, they gave me regular updates about the status of my order and got it shipped very promptly. The product I received was as advertised, brand new iPhone.
Hoping to purchase another one for Christmas gift.

Very, very slow shipping, the service centre refuses to answer my questions

published

I order a Mac over a month ago, still have not received it yet. I checked the shipping status as it said that the item is still in pending. However, the last date of the delivery due was a week ago. I emailed the service centre multiple times but they rarely replied. Very terrible experience, Won't ever buy from here again

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Dawson

DawsonBankstown

Very happy with the service. 10 starsss

published

Ive got my Samsung S7 edge it on monday, one week after i made the purchase. The phone has been working great and looks amazing. 10 Star Review.
Very pleased !!



Swanson

SwansonKurrajong

Happy to do business with

published

I am one of the happiest customer with Catchdeal. The instructions for ordering process are very straight forward. The information on the wait period for my Amazon delivery was clear.
The product is fully operational and am looking forward to seeing how it performs in the long term. Thank you and I do look forward to do more online shopping with this company.

Megan

MeganMallacoota

Thanks for speedy shipping

published

Item received and excellent value. Top class product for great price. Bose Quiet Comfort 35 QC35.
Best wireless noise cancelling headphones so far.

Russel

RusselMerimbula

very impressed service

published

I have just ordered my first order from Catchdeal and I can only say that so far I am extremely satisfied for this Iphone 8. It arrived in a perfectly protected package this evening. More importantly, I have sent two emails asking questions prior to making my order and a few emails after the purchase, they all responded promptly.

Juda

JudaYarraville

Great service, speedy delivery.

published

Great product! Genuine and very reliable!  I ordered my Harman Kardon and its delivered to me this morning. A week of delivery time. Very happy with the service and speedy delivery,highly recommend Catchdeal.

Ruchika

RuchikaBrisbane

Great service

published

Received brand new google home speaker today. I am also satisfied with the services offered by Catchdeal especially the delivery time. There is nothing i can complain about!

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Seagull

SeagullQueensland

  • 6 reviews

AAAAAAAA++++++++ Octa A Plus.

published

Delivered on time. Wow, Not A Scratch, Excellent Condition, App says Genuine, only had it for 3 Days now and is amazing, Thanks Catch Deal, I did find a Cheaper place to Buy one on eBay from an Aussie seller but because I couldn't be sure of it i went with C.D. which was $50 more GLAD I DID. This phone is incredible, Well how long it lasts i don't know but it arrived in Pristine Condition and I Couldn't be Happier. Bought it on 13.11.17 arrived on 20th, it also said OZ DEAL on the Packaging so i presume it is the same place as the other Cheaper one i saw.

Allyca

AllycaCentral

Pretty much new

published

My son is VERY happy with his Samsung galaxy S7 ex-demo. It has very competitive prices and Australian versions of products. It came in Perfect condition and it has arrived on time as my expectation. I am Very impressed. Will be telling everyone. THANKS!!

Ebeth

EbethBarcaldine

Highly recommended

published

5 Star quality service and value.
It arrived in time.
Would highly recommend Catchdeal to anybody looking for amazing prices and service.

Ellaine

EllaineMalvern

All questions answered promptly

published

A really great experience. I asked lots of questions and those questions were always answered me within 24 hours. I also received email of verification from them. What more can you ask for. Product was indeed the product I wanted and it arrived in a little over a week. This was the second time I have purchased from this company and I will not hesitate to purchase from them again. Thanks again, and in a world where people are getting ripped off on the net, you are showing people that there are good guys out there. Thank you, Catchdeal.

Samsung Galaxy S4 sold as new. Catch Deal supplied 3 faulty units

published

Ordered a Samsung Galaxy S4 about a year ago, this company supplied 3 units over a period of about 3 months all turned out to be faulty.

Melz

MelzBotany

Great seller. Happy to do business with.

published

Catchdeal is a great seller. They answered my questions quickly and my iphone 8 arrived within a week. Could not be happier, really saved a lot of money and time buying from them. I'd certainly recommend them as well as buy from them in the future.

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your kidding right!

your kidding right!

  • 2 reviews
  • 5 likes

lies & rubbish

published

Do not shop with this company. Faulty misrepresented products! Worst returns system - soooo unnecessarily complicated. Refusal to answer my questions!! Call centre in Indonesia - so hard to communicate with!! If products were quality then would be no need for returns!!!

Rudolfo

RudolfoKensington

iPhone 6 Plus

published

I bought a Refurbished Iphone 6 plus, and I have it at home after 4 days. Great seller. Great communication. They's customer officer also feel so friendly and promptly. Would buy from again.

MyGiang

MyGiangMelton

Genuine iPhone

published

Bought a New iPhone 7 and faulty in a week time. Was quite frustrated in the beginning as I felt that I have been scammed. I then took the phone to Apple Store to confirm if it is legitimate iphone. Fortunately they did confirm that all is good and Apple will cover the warranty with no problem, a big relief to hear and return my trust back to catch deal again. Bought it due to its cheap price, and will come back again as they do sell genuine product.

BrunoW

BrunoWDurack

Very satisfied

published

I purchase Iphone SE from catchdeal. The price was very competitive; the delivery was 2 days earlier then expected.. The product is like the description so I'm very satisfy!!! Totally happy with Catch Deal.

Zeeze

ZeezeSydney

Five star *****

published

From start to finish, from great prices to great customer service. The site was easy to navigate and find what I wanted, easy to compare, and very detailed. My Iphone 7 plus also arrived safety in good condition.

Page 4 of 27
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Questions & Answers

Kaylin

Kaylinasked

I purchased a device from Catchdeal and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get because I’ve read many complaints of people who couldnt get any refund at all.Someone please help me :((( thank u all in advance

7 answers
steve
steve

Go read all my posts, as I answer this. 1, Go read your rights under ACCC consumer law. 2 you will see that they must refund you in full including all your incurred costs like postage ( its law! ). 3 inform Catchdeal of your rights and file the claim. Catchdeal have outstanding ACCC enforcement and must carry out this, so also inform the ACCC of your issue. The ACCC can only inform you about the process. Catchdeal must by law fully refund you but however they do try to drag it out so you will give up. Don't give up, be firm know you rights. Remember they have been doing this a long time and the ACCC have orders they must comply too.

The trouble with all this Catchdeal and their many other alias names they use, still sell these rubbish phones from China. Read all my posts I explain where it all happens. They are never new and not ever Australian models and never will have Australian brand name warranty EVER!!! Google China refurbish phones.

I won, I got all my moneys back after they tried to delay tactics and never ending never answer questions in emails. I challenged them and kicked their a!!.

steve
steve

/p/techrific-australia.html

steve
steve

http://registers.accc.gov.au/content/index.phtml/itemId/1204773

Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.

Mikayla W

Mikayla Wasked

If you order a couple of things from Catch all in the same shop, do they send one package or individual packaging for each item?

5 answers
RonWill
RonWill

Don't know, I guess they would send it all at once, to save postage, I only ordered one item.

steve
steve

Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences?? WOW!! They tried to scam me then and I begun legal action upon them to enforce my rights under ACCC law for their scam. I proved my point and won. I even helped others here in their claim.

My experience with their postage was this, the tracking number did nothing at all, their time was incorrect for delivery, it took a long time to show up ( top it off the phone was Broken useless and so was the replacement after they tried to delay me with over 30 useless emails never answering my questions and requests) and they never answered any emails about postage/delivery times, or by whom is the carrier. The useless phone came from China a location near Shenzhen, google it XD

Kaylin
Kaylin

Hi, regarding Catchdeal, I wonder how long you waited to receive your refund from them? I purchased a product and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get. thank u so much in advance. Someone pplease helped me :((

Paige H

Paige Hasked

How long did shipping take for there phone?

4 answers
steve
steve

Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences??

Go buy from them and learn the hard way XDD, go buy an phone not made for Australian net work, go buy a phone that is essentially second hand than this so called refurbished term, go buy a phone that comes with some ones else's problems, buy a phone with no! brand name Australian warranty ( you will be stuck with their endless, never answer your questions emails and delay tactics for any refund due to you ) and catchascam. I'll give them 10 stars out of 5 for outstanding work on how to scam sell useless broken phones. Truly outstanding work. But they fail when taken to court in this endeavour selling broken phones. I WON ALL MY COSTS BACK :P suckers :D

Michelle M.
Michelle M.

Hey
WHY Then is this still operating?
I have just purchased a dud have been emailing NO reply??

steve
steve

That's what they are so good at until you give up! Anyone these days can set up a internet sales sight so DO YOUR HOME WORK FIRST!
1. Do they have a real address?
2. Do they have a real phone number in Australia?
3. Did you Google their business name and read anything you find? (and you would have found this sight)
4. Did you use Google maps to go to street level and see the building in the address bar? and what did you see?
5. Did you read their email address?
6. Did you Google their ABN number? ( this will lead you to all their other names )

All this will not take you long to do and if a few min of your time is worth your money well...........

This will not take long to do, and after my experience I do all this now. There are 100's scam sights every where these days.

Go and file a charge back ASAP (Transaction Dispute form) and your Bank will refund you within 5 working days. Then inform the ACCC your issue and they will advise and register your complaint for future dealing with these scammers. If you used Paypal inform Paypal your ACCC rights and they must by Australian law refund you!!!

They will never stop as people are just always going to buy some phone if the deal sounds so good lol.

Remember so called refurbished is just a term for "old used broken phone ready for some sucker to buy"

I WON ALL MY MONIES BACK INCLUDING POSTAGE COSTS they were not happy, even got a QQ email from the scammers. They did try to delay me but I filed a charge back and that's when I got the QQ email from them "LOL"
Then after waiting some time I challenged them and forced them to pay all my other outstanding costs or face the Courts and all the costs they would be facing from that!!!

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