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HermioneWilliams landing
Recommended!
I ordered Iphone 8 from Catchdeal. I have now received the package. All good: the product is legitimate and as described. Ultimately I'm satisfied with the service. Would recomend the company to everyone
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No delivery
Ordering online for convenience and the courier fails to leave the purchase, requests instructions on next steps; advised to leave at door. STILL waiting. Hopeless. All I wanted was razor blades. Spent more on phone calls chasing where they were.
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BethanyCanberra
Fantastic service!
Just received my new Amazon Echo, so so happy. The ordering process was a breeze, best price, delivery was only a week. You guys are the fantastic. Will definately be ordering from you again. Thank you so much.
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PaddiMelbourne
Credit card fraud.
Discovered $1000 spend on our card by Catch of Mulgrave. Needless to say this was the first we knew about this.
Ages on phone with many stupid questions such as what is your account number and what did you purchase. How would we know !?!?! We are reporting a fraudulent transaction.
One wonders at the ethics of a company that will allow a credit card purchase without proper checks.
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Slow and Poor Product Quality
Refurbished goods are supposed to be "good as new", this company is a fraud with their refurbished phones, they are all rejects, defunct devices with numerous issues, the first major one being they are not even international model phones so connectivity is beyond poor. shipping is ridiculously slow, never buying from them again and warning others.
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FionaBendigo
Happy to do business with
I ordered a Macbook air from Catchdeal on Saturday, paid with paypal. I received an email confirming the order and telling me the order has been processed on Monday morning and then i got an email notification that my order was shipped on Monday afternoon.
The Macbook was delivered to my address in Queensland next monday after lunchtime. The product is great, the packing was adequate and the macbook arrived in good condition. Catchdeal appears to be relatively new to the market, which makes one hesitant, but I could not be happier with the level of service. Their prices are incredibly low. I will definitely use them again without hesitation.
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BrndSeymour
Great service
I must admit that I have not been using Catchdeal frequently for my online purchases, but I did make enough of them over the years to notice their continuous professionalism and customer-centric attitude. I decided to write this review based on my last experience with them, as well as all those successful transactions that happened in the past.
This was one of those rare cases where I had to reach out to the seller and return an item for a replacement. Catchdeal not only responded to my inquiry within hours, but also accepted the return with...Read more
out asking too many questions once i got a issue with my Nokia Lumia 1520. They even agreed to deviate from standard procedure and make small adjustments in the process, which I personally requested. They handled the entire transaction very professionally.Similar opinion? Write a review on ieatwords.com.au!
ZastanMelbourne
Excellent service
I was so excited to receive my new Iphone 8.
I went ahead with this order because I wanted the newest phone model and because they offered 12 month Apple Australian warranty. The price was excellent as well. It was cheaper than what the retail shop was.
Very happy with this purchase.
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ruzikakhanBrisbnane
Still one of the best.
Catchdeal is best online service and best prices overall.
I bought Iphone 8 what i need with a wonderful prices that suitable also for my pocket.
This is my 3rd experience shopping with them, sometimes it takes a little bit more time to get delivered but nothing too serious. I will absolutely recommend this website for your online shopping experience for electronic goods. I never had any problems with the items received.
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VernIllawarra, NSW
- 2 reviews
Do not buy from this company
I purchase a Samsung Tablet from this company and I was expecting a new unit. Instead I got a refurbished unit from China which played up after a few weeks. They refused a refund and supplied me with another unit which was a refurbished unit ex Germany. This has now gone back for repair and they are sending me another replacement which will be a badly refurbished unit from China again. They only have badly refurbished units from China. Not new units. Do not buy from this company
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DrakDaniella
Awesome experience
I received VERY prompt, informative replies to email queries I made about the phone I was thinking of buying. The commitment to pre-sales service convinced me to buy from them and after my phone arrived this morning, I've been very happy with the all aspects of the transaction. Especially speedy delivery. I bought last Thursday and it was here this morning , no complaints to the service. I also love the the ex-demo Samsung S7 edge i purchased from them.
Eventhough the phone come with usb cable only, but it doesn't really matter for me because the quality of the phone and USB cable itself its really good.
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CherrylLangshaw
Super great^^
Catchdeal is always my first choice of online shopping for tech items. Recently I had trouble with one of the item ordered from them because it was lost in transit. Luckly, it was purchased with insurance. Contacted them and got it resolved quickly. They really care about customer and no matter it is a low price item or an expensive one, their service is always as good as I expected. I received my S6 edge safety. Highly recommend to anyone who wants to have a very good and happy online shopping experience.
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GavejeffSunbury
One more happy customer :)
I purchase, Iphone 6 128GB from catchdeal. Over all very happy with the transaction. Only problem I had was that there was a week delay because the colour I ordered wasn't in stock, but they gave me the great offer to replace the item.
Happy to do business and will definitely come back to purchase again.
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PatGreater Melbourne (Outer), VIC
- 6 reviews
- Verified customer
Ripped off
I ordered a new iphone6.
It never arrived.
Catchdeal can not tell what has happened to it.
Customer service do not answer my questions.
I am now chasing a refund which is becoming a battle.
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GraceC
- 2 reviews
- 5 likes
- Verified customer
Absolutely horrific 'customer service' and faulty phone product
I regretfully bought a Samsung phone from Catch Deal only to have it stop working after not even a year - I waited over a month and a half for a replacement after my first initial email. I explained that my photos from Europe were not backed up on my phone and to please contact me prior to resetting the phone if that was what they decided they needed to do (they initially said it will either be fixed or replaced). Not only did they ignore me, reset my phone, wiping all my photos, but 36 emails later after I finally dragged this information out ...Read more
of them and after they admitted to the mistake, they not only did not apologise but they had the audacity to not even send my resetted phone back to me so that I could have the data recovered. I was almost too polite knowing how hard it can be to work in the customer service industry, but these people did not care to be polite or honest in return. I asked numerous times to send my phone back to me and they just dodged the question completely and basically refused to return my property. They would not answer any questions directly, were exceptionally rude and unhelpful, did not offer any kind of Returns Form which should have tipped me off to their lack of professionalism and customer care. There's no number to call, just email, which again should have indicated their lack of customer service. I took it upon myself when sending the phone in to place a note inside with the order number, my contact details, information on why the phone wasn't working, a clear note to alert them not to reset my phone without my permission - all of this was ignored. My replacement phone came and even that is acting up now. Don't buy from these people - doll out of the extra money for a phone from a legitimate store and save yourself the months of being treated badly.Similar opinion? Write a review on ieatwords.com.au!
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AbdulNome
Great service
Bought a new phone for my husband as a Christmas gift. Samsung galaxy S6. But found that we couldn't get mobile data so contacted Catchdeal. We got a very speedy response asking us to check APN setting which we did, made an adjustment and it worked fine. Great service thanks
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J.HCygnet
- Verified customer
The worst experience with buying a phone
We bought a phone for our daughter, first got lost in transit, second had a broken LED screen, third was locked by someone else google account, the fourth we received a week ago and still working so fingers crossed. The whole process of buying the phone till now 2 and a half months. They don't have a phone number to contact them on, all the phones come from China.
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JennHalls head
Always impressed
Once you've done business with them, you will find yourself coming back again and again. Their product offerings are vast, their staff knowledgeable and their prices are extremely competitive. Simply excellent.
I also love my Bose SoundLink Mini Bluetooth Speaker II that i purchased from them. Its totally ggreat.
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RalphPymble
Amazing service!
Ordered from Catchdeal for many years. This week, thry had the first error in shipping - they had shipped an incorrect (and more expensive) item to me. I ordered Iphone 6s, but i received Iphone 6s plus. When applying for the RMA,they compensated me for the delay and took care of the return shipping.
This, combined with great prices, makes Catchdeal my first choice when buying electronics.
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amsmelbourne
- 3 reviews
- 7 likes
very bad experience
ordered an item that was advertised as for delivery. I indeed up need to collect the item. not a convenient delivery of item.
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Questions & Answers
Kaylinasked
I purchased a device from Catchdeal and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get because I’ve read many complaints of people who couldnt get any refund at all.Someone please help me :((( thank u all in advance
7 answers
Go read all my posts, as I answer this. 1, Go read your rights under ACCC consumer law. 2 you will see that they must refund you in full including all your incurred costs like postage ( its law! ). 3 inform Catchdeal of your rights and file the claim. Catchdeal have outstanding ACCC enforcement and must carry out this, so also inform the ACCC of your issue. The ACCC can only inform you about the process. Catchdeal must by law fully refund you but however they do try to drag it out so you will give up. Don't give up, be firm know you rights. Remember they have been doing this a long time and the ACCC have orders they must comply too.
The trouble with all this Catchdeal and their many other alias names they use, still sell these rubbish phones from China. Read all my posts I explain where it all happens. They are never new and not ever Australian models and never will have Australian brand name warranty EVER!!! Google China refurbish phones.
I won, I got all my moneys back after they tried to delay tactics and never ending never answer questions in emails. I challenged them and kicked their a!!.
/p/techrific-australia.html
http://registers.accc.gov.au/content/index.phtml/itemId/1204773
Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.
Mikayla Wasked
If you order a couple of things from Catch all in the same shop, do they send one package or individual packaging for each item?
5 answers
Don't know, I guess they would send it all at once, to save postage, I only ordered one item.
Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences?? WOW!! They tried to scam me then and I begun legal action upon them to enforce my rights under ACCC law for their scam. I proved my point and won. I even helped others here in their claim.
My experience with their postage was this, the tracking number did nothing at all, their time was incorrect for delivery, it took a long time to show up ( top it off the phone was Broken useless and so was the replacement after they tried to delay me with over 30 useless emails never answering my questions and requests) and they never answered any emails about postage/delivery times, or by whom is the carrier. The useless phone came from China a location near Shenzhen, google it XD
Hi, regarding Catchdeal, I wonder how long you waited to receive your refund from them? I purchased a product and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get. thank u so much in advance. Someone pplease helped me :((
Paige Hasked
How long did shipping take for there phone?
4 answers
Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences??
Go buy from them and learn the hard way XDD, go buy an phone not made for Australian net work, go buy a phone that is essentially second hand than this so called refurbished term, go buy a phone that comes with some ones else's problems, buy a phone with no! brand name Australian warranty ( you will be stuck with their endless, never answer your questions emails and delay tactics for any refund due to you ) and catchascam. I'll give them 10 stars out of 5 for outstanding work on how to scam sell useless broken phones. Truly outstanding work. But they fail when taken to court in this endeavour selling broken phones. I WON ALL MY COSTS BACK :P suckers :D
Hey
WHY Then is this still operating?
I have just purchased a dud have been emailing NO reply??
That's what they are so good at until you give up! Anyone these days can set up a internet sales sight so DO YOUR HOME WORK FIRST!
1. Do they have a real address?
2. Do they have a real phone number in Australia?
3. Did you Google their business name and read anything you find? (and you would have found this sight)
4. Did you use Google maps to go to street level and see the building in the address bar? and what did you see?
5. Did you read their email address?
6. Did you Google their ABN number? ( this will lead you to all their other names )
All this will not take you long to do and if a few min of your time is worth your money well...........
This will not take long to do, and after my experience I do all this now. There are 100's scam sights every where these days.
Go and file a charge back ASAP (Transaction Dispute form) and your Bank will refund you within 5 working days. Then inform the ACCC your issue and they will advise and register your complaint for future dealing with these scammers. If you used Paypal inform Paypal your ACCC rights and they must by Australian law refund you!!!
They will never stop as people are just always going to buy some phone if the deal sounds so good lol.
Remember so called refurbished is just a term for "old used broken phone ready for some sucker to buy"
I WON ALL MY MONIES BACK INCLUDING POSTAGE COSTS they were not happy, even got a QQ email from the scammers. They did try to delay me but I filed a charge back and that's when I got the QQ email from them "LOL"
Then after waiting some time I challenged them and forced them to pay all my other outstanding costs or face the Courts and all the costs they would be facing from that!!!
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