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Reviews

2.8

532 reviews
5
(189)
4
(60)
3
(7)
2
(13)
1
(263)
  • Return Claim MadeYes (0) · No (3)
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Hermione

HermioneWilliams landing

Recommended!

published

I ordered Iphone 8 from Catchdeal. I have now received the package. All good: the product is legitimate and as described. Ultimately I'm satisfied with the service. Would recomend the company to everyone

No delivery

published

Ordering online for convenience and the courier fails to leave the purchase, requests instructions on next steps; advised to leave at door. STILL waiting. Hopeless. All I wanted was razor blades. Spent more on phone calls chasing where they were.

Bethany

BethanyCanberra

Fantastic service!

published

Just received my new Amazon Echo, so so happy. The ordering process was a breeze, best price, delivery was only a week. You guys are the fantastic. Will definately be ordering from you again. Thank you so much.

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Paddi

PaddiMelbourne

Credit card fraud.

published

Discovered $1000 spend on our card by Catch of Mulgrave. Needless to say this was the first we knew about this.
Ages on phone with many stupid questions such as what is your account number and what did you purchase. How would we know !?!?! We are reporting a fraudulent transaction.



One wonders at the ethics of a company that will allow a credit card purchase without proper checks.

Slow and Poor Product Quality

published

Refurbished goods are supposed to be "good as new", this company is a fraud with their refurbished phones, they are all rejects, defunct devices with numerous issues, the first major one being they are not even international model phones so connectivity is beyond poor. shipping is ridiculously slow, never buying from them again and warning others.

Fiona

FionaBendigo

Happy to do business with

published

I ordered a Macbook air from Catchdeal on Saturday, paid with paypal. I received an email confirming the order and telling me the order has been processed on Monday morning and then i got an email notification that my order was shipped on Monday afternoon.
The Macbook was delivered to my address in Queensland next monday after lunchtime. The product is great, the packing was adequate and the macbook arrived in good condition. Catchdeal appears to be relatively new to the market, which makes one hesitant, but I could not be happier with the level of service. Their prices are incredibly low. I will definitely use them again without hesitation.

Brnd

BrndSeymour

Great service

published
Zastan

ZastanMelbourne

Excellent service

published

I was so excited to receive my new Iphone 8.
I went ahead with this order because I wanted the newest phone model and because they offered 12 month Apple Australian warranty. The price was excellent as well. It was cheaper than what the retail shop was.
Very happy with this purchase.

ruzikakhan

ruzikakhanBrisbnane

Still one of the best.

published

Catchdeal is best online service and best prices overall.
I bought Iphone 8 what i need with a wonderful prices that suitable also for my pocket.
This is my 3rd experience shopping with them, sometimes it takes a little bit more time to get delivered but nothing too serious. I will absolutely recommend this website for your online shopping experience for electronic goods. I never had any problems with the items received.

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Vern

VernIllawarra, NSW

  • 2 reviews

Do not buy from this company

published

I purchase a Samsung Tablet from this company and I was expecting a new unit. Instead I got a refurbished unit from China which played up after a few weeks. They refused a refund and supplied me with another unit which was a refurbished unit ex Germany. This has now gone back for repair and they are sending me another replacement which will be a badly refurbished unit from China again. They only have badly refurbished units from China. Not new units. Do not buy from this company

Drak

DrakDaniella

Awesome experience

published

I received VERY prompt, informative replies to email queries I made about the phone I was thinking of buying. The commitment to pre-sales service convinced me to buy from them and after my phone arrived this morning, I've been very happy with the all aspects of the transaction. Especially speedy delivery. I bought last Thursday and it was here this morning , no complaints to the service. I also love the the ex-demo Samsung S7 edge i purchased from them.
Eventhough the phone come with usb cable only, but it doesn't really matter for me because the quality of the phone and USB cable itself its really good.

Cherryl

CherrylLangshaw

Super great^^

published

Catchdeal is always my first choice of online shopping for tech items. Recently I had trouble with one of the item ordered from them because it was lost in transit. Luckly, it was purchased with insurance. Contacted them and got it resolved quickly. They really care about customer and no matter it is a low price item or an expensive one, their service is always as good as I expected. I received my S6 edge safety. Highly recommend to anyone who wants to have a very good and happy online shopping experience.

Gavejeff

GavejeffSunbury

One more happy customer :)

published

I purchase, Iphone 6 128GB from catchdeal. Over all very happy with the transaction. Only problem I had was that there was a week delay because the colour I ordered wasn't in stock, but they gave me the great offer to replace the item.
Happy to do business and will definitely come back to purchase again.

Pat

PatGreater Melbourne (Outer), VIC

  • 6 reviews
  • Verified customer

Ripped off

published

I ordered a new iphone6.
It never arrived.
Catchdeal can not tell what has happened to it.
Customer service do not answer my questions.
I am now chasing a refund which is becoming a battle.

GraceC

GraceC

  • 2 reviews
  • 5 likes
  • Verified customer

Absolutely horrific 'customer service' and faulty phone product

published
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Abdul

AbdulNome

Great service

published

Bought a new phone for my husband as a Christmas gift. Samsung galaxy S6. But found that we couldn't get mobile data so contacted Catchdeal. We got a very speedy response asking us to check APN setting which we did, made an adjustment and it worked fine. Great service thanks

J.H

J.HCygnet

  • Verified customer

The worst experience with buying a phone

published

We bought a phone for our daughter, first got lost in transit, second had a broken LED screen, third was locked by someone else google account, the fourth we received a week ago and still working so fingers crossed. The whole process of buying the phone till now 2 and a half months. They don't have a phone number to contact them on, all the phones come from China.

Jenn

JennHalls head

Always impressed

published

Once you've done business with them, you will find yourself coming back again and again. Their product offerings are vast, their staff knowledgeable and their prices are extremely competitive. Simply excellent.
I also love my Bose SoundLink Mini Bluetooth Speaker II that i purchased from them. Its totally ggreat.

Ralph

RalphPymble

Amazing service!

published

Ordered from Catchdeal for many years. This week, thry had the first error in shipping - they had shipped an incorrect (and more expensive) item to me. I ordered Iphone 6s, but i received Iphone 6s plus. When applying for the RMA,they compensated me for the delay and took care of the return shipping.
This, combined with great prices, makes Catchdeal my first choice when buying electronics.

ams

amsmelbourne

  • 3 reviews
  • 7 likes

very bad experience

published

ordered an item that was advertised as for delivery. I indeed up need to collect the item. not a convenient delivery of item.

Page 3 of 27
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Questions & Answers

Kaylin

Kaylinasked

I purchased a device from Catchdeal and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get because I’ve read many complaints of people who couldnt get any refund at all.Someone please help me :((( thank u all in advance

7 answers
steve
steve

Go read all my posts, as I answer this. 1, Go read your rights under ACCC consumer law. 2 you will see that they must refund you in full including all your incurred costs like postage ( its law! ). 3 inform Catchdeal of your rights and file the claim. Catchdeal have outstanding ACCC enforcement and must carry out this, so also inform the ACCC of your issue. The ACCC can only inform you about the process. Catchdeal must by law fully refund you but however they do try to drag it out so you will give up. Don't give up, be firm know you rights. Remember they have been doing this a long time and the ACCC have orders they must comply too.

The trouble with all this Catchdeal and their many other alias names they use, still sell these rubbish phones from China. Read all my posts I explain where it all happens. They are never new and not ever Australian models and never will have Australian brand name warranty EVER!!! Google China refurbish phones.

I won, I got all my moneys back after they tried to delay tactics and never ending never answer questions in emails. I challenged them and kicked their a!!.

steve
steve

/p/techrific-australia.html

steve
steve

http://registers.accc.gov.au/content/index.phtml/itemId/1204773

Online electronics retailers, BXT International Ltd (BecexTech) and TCF Global Ltd (which operates Techrific and CatchDeal) have admitted to contravening the Australian Consumer Law (ACL) and provided court-enforceable undertakings to the ACCC.

Mikayla W

Mikayla Wasked

If you order a couple of things from Catch all in the same shop, do they send one package or individual packaging for each item?

5 answers
RonWill
RonWill

Don't know, I guess they would send it all at once, to save postage, I only ordered one item.

steve
steve

Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences?? WOW!! They tried to scam me then and I begun legal action upon them to enforce my rights under ACCC law for their scam. I proved my point and won. I even helped others here in their claim.

My experience with their postage was this, the tracking number did nothing at all, their time was incorrect for delivery, it took a long time to show up ( top it off the phone was Broken useless and so was the replacement after they tried to delay me with over 30 useless emails never answering my questions and requests) and they never answered any emails about postage/delivery times, or by whom is the carrier. The useless phone came from China a location near Shenzhen, google it XD

Kaylin
Kaylin

Hi, regarding Catchdeal, I wonder how long you waited to receive your refund from them? I purchased a product and it turned out to be a fake one. I emailed them anf they replied saying that they offer me a refund but im still not sure if I can get. thank u so much in advance. Someone pplease helped me :((

Paige H

Paige Hasked

How long did shipping take for there phone?

4 answers
steve
steve

Have you not read any thing in Product review about Catchdeal or the other many alias names they go by?? All the ACCC enforcement rulings?? All the verified posts on their experiences??

Go buy from them and learn the hard way XDD, go buy an phone not made for Australian net work, go buy a phone that is essentially second hand than this so called refurbished term, go buy a phone that comes with some ones else's problems, buy a phone with no! brand name Australian warranty ( you will be stuck with their endless, never answer your questions emails and delay tactics for any refund due to you ) and catchascam. I'll give them 10 stars out of 5 for outstanding work on how to scam sell useless broken phones. Truly outstanding work. But they fail when taken to court in this endeavour selling broken phones. I WON ALL MY COSTS BACK :P suckers :D

Michelle M.
Michelle M.

Hey
WHY Then is this still operating?
I have just purchased a dud have been emailing NO reply??

steve
steve

That's what they are so good at until you give up! Anyone these days can set up a internet sales sight so DO YOUR HOME WORK FIRST!
1. Do they have a real address?
2. Do they have a real phone number in Australia?
3. Did you Google their business name and read anything you find? (and you would have found this sight)
4. Did you use Google maps to go to street level and see the building in the address bar? and what did you see?
5. Did you read their email address?
6. Did you Google their ABN number? ( this will lead you to all their other names )

All this will not take you long to do and if a few min of your time is worth your money well...........

This will not take long to do, and after my experience I do all this now. There are 100's scam sights every where these days.

Go and file a charge back ASAP (Transaction Dispute form) and your Bank will refund you within 5 working days. Then inform the ACCC your issue and they will advise and register your complaint for future dealing with these scammers. If you used Paypal inform Paypal your ACCC rights and they must by Australian law refund you!!!

They will never stop as people are just always going to buy some phone if the deal sounds so good lol.

Remember so called refurbished is just a term for "old used broken phone ready for some sucker to buy"

I WON ALL MY MONIES BACK INCLUDING POSTAGE COSTS they were not happy, even got a QQ email from the scammers. They did try to delay me but I filed a charge back and that's when I got the QQ email from them "LOL"
Then after waiting some time I challenged them and forced them to pay all my other outstanding costs or face the Courts and all the costs they would be facing from that!!!

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