It was a bit confusing at first as their seat numbering is different to other airlines and I was not sure if my wife and I were sitting together. The plane was an A300-330 so it has two seater rather than three. I prefer the two seater as you then don't have to worry about bothering other passengers. There is just enough leg room for me to be comfortable, I am 6 foot tall. I flew to Hong Kong, then transferred to Beijing. The flight was smooth and without problems. It was delayed so we missed our connecting flight but Cathay Pacific staff were ...Read more

Hi guys, I've been flying with cathay for 26 years, ever since I was born. My family and I are all Marco Polo members ranging from green to gold. Today I will tell you a tale of utter disgust and hatred for this airline. I waited a total of 9 hours at the airport for my flight from Sydney to Hong Kong (CX110, now CC162). I understand that HK is experiencing very bad weather and I was told the plane needed mechanical fixing and they were unsure about whether it was safe to take off. This is fine, things happen and we can't anticipate for such an...Read more

Arrived at the airport and request a wheelchair for the whole trip to the Philippines and was told that we were supposed to apply before hand but they did do the paperwork and supplied said wheelchair, at Hong Kong no chair and rude service " we are so busy and there are no chairs" they asked for medical evidence which of course we didn't have as we didn't know we needed. We traveled through Europe last year with multiple airlines never once was there a problem. When they saw she had trouble walking they came up with a wheelchair and after tryi...Read more

Recently we flew to China with Cathay Pacific,& initially we were surprised how little it cost to upgrade to Business Class.However,once aboard the plane we quickly realised why.I feel Cathay have fitted at least one, perhaps two too many rows of seats to Business Class.I am 6'3" & disabled, hence the need to fly Business, but even my Wife,who is only 5'7",was unable to fit her feet into the aperture underneath the seat in front,sleeping is almost impossible.Also,although the Staff are obviously trained to memorise your surname,service is very ...Read more

Awful experience flying (or trying to) from Mumbai to Danang on December 23rd in business class with wife and toddler.

Flight itself was fine, nice cabin and service. Trouble started and rapidly went downhill into nightmare when landed 20 mins late in Hong Kong. There was someone waiting at the gate who told us we were already shut out of the connection (1h 10) on Dragonair. Great.

Next came an attempt to delay a 9h flight by 24h and putting us in a hotel. Had they bothered to check first, they would realise my wife needed a visa to leav...Read more

They used to be ok, but the last 2 times were very unpleasant. Flight was delayed significantly both times resulting in our luggage failing to reach us when we got off the connection flight. First time I had to find out myself after waiting at the belt from beginning to end like an idiot. Second time I was informed upon getting off but it took 40 hours to get to me. I had no hairbrush, toothbrush, makeup or medication I needed daily. Received phone calls from them each day with no new information whatsoever apart from waking me up. (1st phone c...Read more

I was booked on Cathay from Shanghai PVG to Melbourne MEL via Hong Kong HKG. The Shanghai to Hong Kong sector was cancelled but CX did not inform me until 4 hours before the flight. Cathay did not make alternative arrangement for me to get to HKG so that I can take the Melbourne flight. Other than a very brief SMS, it did not call me or email me. It is plain evident that Cathay do not want me to get to Hong Kong on time and connect on to the Melbourne flight. Later I discovered that the HKG to MEL sector was overbooked, hence it is very much an...Read more

I was initially quite disappointed with the online seat selection function which was not working when I tried to check in 48 hours before flight time. And it was not fixed over the next two days. I used to work in IT and I know that any organisation that takes it's online functions seriously would have fixed this issue within that time-frame, and in fact within minutes or hours, not days. However, my remaining experience was positive, flying Perth to Vancouver via Hong Kong return. All flights were on time or early. Legroom could have been b...Read more

This airline should not be operating
The lack of customer service and the amount of mistakes made on my flight back from tokyo is beyond incompetent.

My family had a flight from tokyo narita to hong kong on 21st of september at 9:25am with a connecting flight from hong kong to Perth at 2:50pm

We recieved a text the night before our flight stating that our tokyo to hong kong leg has been delayed to 11am (1.5hr delay)

Still arrived at the airport 3 hours in advance to do a bit of shipping etc.

When we checked in, we were greeted b...Read more

My husband and I had food poisoning on a recent flight from HK to Sydney. Vomiting and diarrhea for most of the 8 hour flight. Horrendous. We believe it was from the 'hot' breakfast on the first long flight from Manchester to HK. We only had 1 1/2 hour transfer at HK airport and we did not eat or drink there. On getting home from the airport my husband then spend 2 full days in bed, and I spent 24 hours.

We contacted customer services and provided completed forms, as requested. We received acknowledgement of the forms (2 weeks after th...Read more

Originally I had booked a ticket from Perth to Hong Kong return.

The week before, I was currently in Sydney, and due to unforeseen circumstances I decided to fly directly from Sydney to Hong Kong, instead of from Sydney to Perth and then onto Hong Kong. (I was originally go to fly back to Perth with my girlfriend, but it was no longer required).

So after spending 5 days in Hong Kong, I got to the airport to hop on the flight I had booked (as it is a return flight I had booked).

Only to be told that because it was a round trip tic...Read more