It had been almost 10 years since I last flew with Cathay. I had fond memories of good service from a classy cabin crew, and an uneventful flight. I have just returned from a Sydney - Hanoi economy return flight. This was no different I'm happy to report. Being older and wiser, I refrained from the free alcohol and only ate and drank when the main passengers were attended to. Water, juices and coffee. The food was very good in my opinion, steering clear of seafood as a general rule. Beef Straganoff outbound, and Chicken Curry on the return. Bot...Read more

This is the first and last time we will fly with Cathay Pacific. We flew from Brisbane to Hong Kong and London return on 24/9/18. The return flight Cathay Pacific Airways 238 left 1 hour and 10 minutes late. We therefore missed our connection from Hong Kong to Brisbane. We were then met by ground staff who handed us boarding passes via Sydney, not Brisbane leaving 6 hours later. I would have loved a shower but only some customers were offered a hotel. We were given meal vouchers HK75 each. One voucher covered 2 coffees and the other one was on...Read more

This airline doesn't redeem points earned for upgrades or flights
Can't use points, I have over 300,000 and a diamond member

Going to change airlines that actually reward for loyalty

they always say need to wait till last minute to find out if you can use points

On flights service is average and cabins are average in business

Other airlines are heaps better ...Read more

Although the same price as Qantas from Melbourne, we chose Cathay as they offered 3 flights with better flight times, and I have flown them before and they were very good. But my how things have changed! Our flight to Hong Kong was terrible! Whether the constant severe turbulence rattled the crew or something else was happening but the service was slow (7.30am flight from Melbourne, breakfast eventually served to us around 3 hours into flight just as the severe turbulence started and then lunch served an hour and a half after that!!) and then w...Read more

My Son and his partner saved to earn Qantas FFP in business for their upcoming trip to the US. However when it came to book no seats with Qantas so used their partner Cathay Pacific. A few days ago their flight was cancelled the alternative flight offered would mean them not being able to meet their connection in JFK to Toronto. After a couple of days being pushed between Qantas and Cathay Pacific, they were offered a alternative Adelaide-Hong Kong flight business, then Hong Hong- Toronto premium economy. This is really not fair considering...Read more

Disappointed to see that reputed airline like Cathay Pacific disrespecting elderly passengers with wheelchair assistance.
Happened to drop into YVR airport yesterday (Mar 11) to send off my mother boarding flight # CX0837. Though her reservation had a special request for elderly assistance she was made to walk all the way from the security check point to the departure gate not just her all the other seniors who had requested for wheelchair service was also made to walk to the departure gate which is totally unacceptable.
Below is a very stro...Read more

I am writing in below to the correspondence received by Customer relations of Cathay Pacific.

I paid $1158 AUD to upgrade my partner to premium economy from Sydney to Madrid to ensure that she was able to be comfortable and have her chair reclined ensuring that there was no impact on her physically from such a long trip.

The flight from Hong Kong to Madrid saw the chair was broken and didn’t recline or move at all and the tray tables were also broken.

This was bought this to the attention of the staff who advised there was nothing that could be done.

There were spare seats in business class which would have been a logical resolution to have passenger to one of those spare business class seats.
...Read more

Unfortunately we had to cancel our flight to the Philippines as a relative became sick and was admitted to hospital. It has almost been 3 months and we still haven’t received a refund from Cathay Pacific which we need for our travel insurance.. When I contacted them, they informed me that they had not received a refund request from the travel agent, however the travel agent had received a confirmation from Cathay Pacific informing them that they would refund the ticket and in further emails, told the travel agent that there were only 2 people w...Read more

48 hrs before the flight from Hong Kong to Melbourne on the 28th of September received an email inviting me to do an online check in and select seats. When I tried a few hours later there were no seats available for my wife and I to sit together so unable to check in
Arrived at airport 3 hrs before flight. Unable to sit together. Once on board there were at least 5 other people in the same situation in our area of the plane (rows 40 to 48). Almost got a swap to work. I helped out another couple allowing them to sit together. To top it off ...Read more