Recently flew return Melbourne to Barcelona. Haven't flown Cathay Pacific before and probably wont rush back to them again. There was nothing particularly bad about them, but everything just felt very average... apart from a very helpful gentleman at Melb who helped me with my self check-in, no other Cathay pacific employees seemed particularly friendly or enthusiastic.... Cabin crew certainly did not go out of their way to offer more than the bare minimum in service. I've always previously been offered drinks/snacks on more than one occasio...Read more

Flew from Perth to Vancouver via Hong Kong 21 hours. Then New York to Perth via Hong Kong 24 hours flying time. Both legs in Premium Economy which just for the comfort is worth the extra money.
Great entertainment and large selection of movies etc.
The food was pretty average with the same menu as Economy although you are served first so there is always a choice.
Staff were not to be seen until food was about to be served and were never offered more drinks after the initial service. It was possible to request more by pressing the call button or...Read more

I recently travelled Cathay Pacific out of Hong Kong to Sydney, I used points to book the flight on Cathay's business class product, and what an amazing experience it was! The aircraft was very clean and the seat, wow! I wish I could travel like this all the time! I was able to sleep part of the trip on the lie flat bed which made the journey a lot more relaxing, I decided to select a window seat 14K at check in as I was originally assigned 18D which in one of two middle seats. The seat was very private and even though the cabin looked to be fu...Read more

Head and Leg room is an issue for tall people. As my husband is 2m tall (6ft 6in) we tried to book early to get extra leg room but were advised that it would cost a considerable amount extra. We were unsuccessful in getting a preferred seat during online early checkin. Do wheelchair passengers or people with babies have to pay more for the extra legroom seats?
He had his legs spread apart and knee between front seats (see photo) and was unable to move for many hours. When the passenger in the seat in front reclined his seat it crushed his kne...Read more

Unfortunately there is not a lot of nice things to say about Cathay Pacific but I will start with the pros:

Pros:
- Leg room was ok
- Hotel provided on missed connection was very nice (Expect missed connections!!)

Now lets get started with the cons and the reasons I will never fly with this Airline again:

Cons:
- Every single flight we had with Cathay was delayed, whilst some were due to weather and outside of their control, we can't believe that 4 delayed flights and 2 missed connections were all outside of there control and suspect over-scheduling and poor management must be at play as we were amongst many people with the same story....Read more

Tried to give us some physical conforms, My husband and me spent $15,690 for a business class return ticket - the economy class would be only $5,000. but I have paid extra $10,000 brought extra mantel and physical stress for 9 hour 45 Mins on boarding, we were socking, we have to literally seat next to the toilets. My arm can reach to the door of the toilet while I were seating in my seat, i were closer to the toilet than to the TV.
Both toilet door were facing to the seats of me and my husband. the toilet doors have fully occupy my left side ...Read more

I have booked to go to England for me and my wife I have told them we will need help as we cann"t walk far and I am very clostaphobic so I booked 7 months early to get a window seat there and back. I have been told I cann"t do that until I get to the booking in stage at the airport I have done all my booking with flight centre by the way so I thought all would be ok, Cathy pacific have change my flight time out of Hong kong twice now so on the second change notice I asked them to put me on a flight the next day or even the day after witch ever ...Read more

For me, the flight and customer service are completely separate. The flight itself was nice, roomy, good food.

The issue is that like every other airline, there were delays. Unfortunately, Cathay Pacific’s customer service is by far the worst of ANY airline I’ve ever used. They don’t automatically rebook you when your flight gets delayed, you have to wait(along with the hundreds of others on your flight) in line. I waited over 3 hours in Hong Kong not knowing what was happening. Staff were trying to get rid of some people by telling the...Read more

Melb Hong Kong Paris June 26 Melb to HK A380 spacious great service HK to Paris 777 was in 333 configuration good flight but both legs are long seamless transit in hk
Fco to HK in Sept on a 777 but since June they reconfigured their plane to 343 seating what a nightmare plane was completely full lots of mainland Chinese what sloba rubbish everywhere for some reason they all demand hot water so they can have their cheap noodles
Seats are tightest iv ever sat in in staff numbers are the same for extra 60 or so passengers so they are run ...Read more

We bought tickets months in advance and booked seats for our trip from Amsterdam to Phuket. Just before departure however the assigned seats for the return trip on 21 October 2018 were changed for Hong Kong-Amsterdam from Row 18 to row 20, directly behind the pantry, next to a toilet and frequently used cupboards, especially bad places for a night flight! The proximity of the pantry was not a guarantee of good service, on the contrary. On departure there was a 20 minutes delay. We had a clear view into the pantry and saw that the passengers in...Read more