Chasseur Cookware Classique Questions & Answers

No, its not, but I find the food does not stick, if your cooking steak, chops, sausages,ect, the pan needs to be hot and use some sort of oil (little). I love mine for casseroles, any food residue is easily cleaned, I just soak in water for 10 minutes or so. hopes this helps

I would guess that you can but I wouldn't be using a high heat (and some bbqs do get REALLY hot). Play around with the heat setting to figure out where the sweet spot is without getting too hot. Good luck.

Dunno. I'd try googling it, eBay, or even calling chasseur themselves.

Sorry to hear about that tragic mistake! A lesson for us all.

Just did exactly the same thing! Chasseur are sending a replacement free of charge. Great service, Chasseur. We have had our cast iron pot for maybe 20 years now. Very well used and still going strong. Second time we have had to replace the knob, due to our own mistakes.

Probably a question for your retailer or Chasseur. I'd get it replaced.

Also, have you been treating the pan correctly? Sometimes enamel damage can come from using high heat (which is unnecessary and damaging to enameled cast iron).

That should not happen. These pans and the enamel are very tough. It sounds like you may have a faulty one and should have it replaced.

Don't forget, never use HIGH heat on these pans. That will damage the enamel and ruin the pan. The pan should be pre-heated for 4-5 minutes before use. Using medium heat will be like cooking with high heat for normal pans.

You should definitely return, it sounds like a faulty one. They are a reputable company so I'm sure you won't have any trouble getting it replaced. Don't be put off by this experience though, these are awesome pots normally :)