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AaronSydney
- 2 reviews
- Chess Moving NSW, Sydney
- Verified customer
London to Sydney
Chess were assigned as our import and removalists for our relocation from London to Sydney.
For the large part they did a good job except for an obvious disregard of customer service when I questioned a default company charge policy.
Upon notifying Chess of our new apartment address for the delivery of the shipment, I was advised that as it was on the 6th floor and my UK prepayment was only to the first floor there would be an additional charge as this was going to be extra effort.
I rang the agent to advise that this in fact wouldn't ...Read more
be the case as there were absolutely no stairs as the apartment had a delivery ramp to the lift and the movers simply needed to select level 6 in the lift as opposed to level 1 and that this was indeed even less than any prepaid effort to level 1 would be required. Understandably the agent couldn't deal with my question and raised it to management who simply replied it was company policy!Similar opinion? Write a review on ieatwords.com.au!
- Chess Moving NSW, Sydney
- Verified customer
Perfect and hassle free move!
I was recommended Chess by a number of colleagues who have used them in their move, and from now on I would only use Chess! They have given me the utmost of professional service, at a more than reasonable price! From the time I made my booking through the office, to the last box being delivered. All of my furniture was wrapped and handled with care, and was moved without any incident! Furthermore, I had a tricky move as I was moving from an apartment and some things were going into a new apartment and other things into storage - and everything ended up where it was suppose to be. I have moved many times (nationally and internationally) and will use Chess into the future. Outstanding!
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Paul L.Chess Moving
Hello Sinead
Thank you for your feedback, we appreciate you taking the time to let us know. ... Read more
We will of course pass on your comments to the staff involved Regards Chess Moving Australia