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Robyn G
- 3 reviews
Great airline, recommended to all.
Flew to Frankfurt via Taipei and return. Smooth flights, on time, great food and service. Plenty of room in economy for my husband and I. Would recommend you consider China Air.
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Pam LMACLEAY ISLAND
- 4 reviews
Pleasant experience and look forward to using this airline again
Flew economy from a Brisbane to Auckland and return and will certainly fly with them again. Service and food were both excellent and I felt there was more leg room.
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M. TiemensSydney, NSW
- 14 reviews
- Verified customer
Great value, good airline.
I flew SYD-TPE-AMS and v.v. in economy class recently.
When I booked I thought this would be a budget-like airline with older planes and less than impressive entertainment purely based on the rates that were consistently cheaper than those of other carriers.
When boarding the (very new) A350 I realized that my expectations were misguided, the plane was great with plenty of leg room (second only to Korean Air where leg room is nothing short of amazing), a tremendous choice in in flight entertainment and some very friendly flight attendants.
...Read more
While I have read in numerous reviews the seats are thin - and I agree they are - I didn’t find it uncomfortable and neither did it stop me from sleeping ..... a bit (I cannot sleep on a plane easily). The only thing that needs some improvement in my opinion is the food. While it’s hardly ever awesome in a plane ( well unless you fly Business class perhaps which I never do) I wouldn’t have known it was an omelette I was eating if they wouldn’t have told me....... and noodles or rice for breakfast is just not for me. But this is the only area in which some other carriers might perform better and considering the difference in price with those..... I’ll accept being explained what I’m eating for breakfast rather than being able to taste it. On another note, access to Taipei and Taichung from the Taipei airport is very good and it’s easy to do a quick trip if you have a lengthy stopover (approx 2 hours after I landed I was in Taichung some 180km south of the airport courtesy of the very impressive public transport system in Taiwan)...... I will be back!
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- Verified customer
Horrible experience. Made us book duplicate tickets at check-in
To China Airlines,
I will go straight to the facts. I had had an extremely bad experience with China Airlines, and request some answers from them.
We bought tickets mid February for return tickets : Hong Kong – Taiwan (flight CI 922).
At check-in, the morning of the flight, the stewardess [name removed] simply told us that we couldn’t take our flight.
Besides generating a huge frustration feeling before our holidays even start, the fact that she didn’t propose any solution or even look for solution is simply astonishing.
So the reason she gave us is that our names on the booking didn’t match our passports.
To be precise, our First Name was correct, and our Family Name was also correct....Read more
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Really!Mid North Coast, NSW
- 2 reviews
- 2 likes
had great checkin service
We checked in at sydney. I arrived at checkin stressed and left reassured. nicole who I believe was from menzies aviation did an absolutely brilliant job. thank you Nicole, you've represented are inaugural China airlines flight ver well.
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DevastatedRichmond-Tweed, NSW
- 2 reviews
- Verified customer
Very Surprised
I was a first time flyer with China Airlines from Brisbane-Taipei-Gatwick return travelling premium economy and was extremely surprised at the very professional staff from the check in process to the wonderful in flight service. Our flight was over 24 hours in total one way and we found all facets of the flight very good, amount of food served extremely sufficient, entertainment offered was first class with latest released movies offered. We were extremely impressed by the cleanliness of the plane during the flight. Would certainly travel with a China Airlines again.
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Gregory EssexHunter Region, NSW
- 2 reviews
Excellent Business Class on A350
SYD-TPE-KIX-TPE-SYD, Business Class. Excellent comfort in the new A350 on SYD-TPE-SYD. Arriving in TPE at 0430 on an extended transit with nothing open, including China Airlines Business Lounge was not a lot of fun.
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Wonderful experience with China Airline!
Flew Sydney to Taipei - Taipei to Ho Chi Minh and then a return flight to Sydney a week later.
At first comprehensive, but I can now say it was an A++ experience. Everything from flight to in-cabin customer experience was exceptional. So much better than the established. I
I would for sure recommend China Airlines. My family and I will be more than happy to fly with China Airlines in the future.
Well done.
Regards,
Son
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RodgerMount Waverley
- 3 reviews
- Verified customer
Poor Ground Service for Business Class on extra 9kg overweight per person
Very Unfriendly on Weight for Business Class
We are first time travel on this Airline on Business Class which was recommended by Flight Center. It was really suck!!!
We booked our Round the World all on Business Class, of course, a lot of shopping which resulted overweight for check in Luggage of 9 kg per person.
The Check in Customers service insisted us to pay for the 9 kg fees and later I had spoken to a friendly Supervisor but not much HELP. She manage to get us extra 1kg free only per person.
We have no choice, open up luggage, throw...Read more
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Good except for the lost baggage
Flew with them for a few times. Was ok. Except that they lost my luggage with my last flight. Said they will find it in 24 hours and call me back. 48 hours passed no one called me and no one answer the phone for the last 20 hours I try to call them... Wrote an email still no reply... I still hope they will find my bag and give 3 stars.
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Tina BurmenSydney
Value for Money
Value for money! Overall does not compare to US airlines or Arab airlines. Would recommend if you can get a discounted flight
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Business Class A350 is 5/5, food needs a lot of improvement
I am a frequent flyer in the region and prefer to fly China Airlines if it is convenient. I usually fly business class SYD - TPE - YVR and have also flown to regional cities. In general the planes are brand new and the A350 have outstanding seat pods with lie flat seats. But they are rock hard and no mattress pad is available.
Service is also very good. FA are friendly and helpful AND the cabin and toilets are kept clean throughout the flight.
The problems:
The website is almost unusable, slow and unstable - their app is much much bet...Read more
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Jade007Sydney
- 12 reviews
Good Experience
We flew Sydney to Hanoi return with China Airline as their price was really good compared to others. The cheaper price made us worried about the quality of the flight but we shouldn't have, it was nothing wrong; cabin quite new & service good. We booked our tickets via China Airline own's website, it was easy & simple.
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Fallera1977Sydney, NSW
- 7 reviews
- 2 likes
- Verified customer
Perfect for the price paid
We flew SYD-FRA via TPE and back. There's nothing I can really complain about. Sure, the food wasn't best but when and with what airline (in economy) has this ever been?
The service was good, there were always flight attendants around, Taipei Airport is lovely to change flights - not as big as e.g. Hongkong, Singapur or Abu Dhabi so it was easy and stress free although we only had 1.5 hours to change on our way back.
5 hours after booking the flight we got rescheduled - but only the TPE-SYD flight back a day earlier. Which didn't make much s...Read more
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- Verified customer
Terrible experience ever
Checkin requires your credit card to prove your purchase.
A long delay due to a potential aircraft problem, but it took forever(by the time I typed the review, it has been 2 hours) The crew seemed to have no ideas about what they are doing.
Pricy airline with terrible service. Don't waste your money.
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TripsterSydney
- 2 reviews
Perfect!
The cabin crew were awesome! Wonderful service. Aircrafts were nice. I also enjoyed the catering. The transit in Taipei was a little rushed, however, it was due to a minimum connection.
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- Verified customer
Poor customer service
Booked my tickets 2 1/2 months before my travel date and was contacted 3 weeks before I was due to leave through Expedia saying that there had been a change in my itinerary. My returning flight from SFO-TPE-SIN now had an 8-hr layover instead of a 2-hr layover because China Airlines was no longer operating the flight that I had previously selected. Despite my many calls to Expedia to mediate this with China Airlines over 1 1/2 weeks, no appropriate options were given. China Airlines would give me a full refund, but not reimburse me for the hig...Read more
her ticket fares that I would incur since I would be booking just 3 weeks before my date. After exhausting every option I had, I had no choice but to accept the 8-hr layover in TPE. I even asked for use of their Business Lounge or an upgrade for the inconvenience they caused me, but was refused by the airlines. Inability to provide any suitable options makes me regret that I ever chose China Airlines. This was going to be my first time traveling with them, and because of this frustrating situation, its left me NOT EVER wanting to choose China Airlines or its affiliates. Poor customer service and unwillingness to satisfy the paying customerSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
23 days later and I still don't have my luggage
I have called China Airlines baggage line over 20 times, left over 10 messages, and I have talked to 7 representatives. All 7 have told me something different. Most say that they will have my luggage sent to me, yet it still has not arrived. Today's representative told me that they have no record that I have ever even called and my luggage was shipped out to storage/disposal because it was considered abandoned! I am given no direct line to call, no email I can write to, and no point person to talk to. I am told I can only call the 1-866 baggage...Read more
line. I call and I call and I call. I try contacting them on facebook. I try tweeting. Nothing works. It gets me no where. This airline is more unorganized, incompetent, and difficult to work with than any ever organization I have ever worked with.1 comment
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TonySydney
- 2 reviews
- 9 likes
FF Points
Flight was OK, but to navigate their website is almost impossible. I have earned frequent flier points that are about to expire. I was trying to find what to do with them - it is just impossible. Wasted 1 hour.
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gregbeeSouth East Queensland, QLD
- 12 reviews
- 8 likes
Very pleasant experience.
I was booked to fly Brisbane to Taipei but the flight was cancelled, and I had to fly from Sydney to Taipei, but China Airlines provided me with a free flight to Sydney to catch the flight, but on Economy, when my flights were in Business Class.
Business Class fare from Brisbane to Taipei to Frankfurt was much less expensive than with other carriers. Very good cabin service, but when I rang the call button for another glass of white wine, the flight attendant told me, "We have no more of that wine," and showed me the empty bottle as proof! ...Read more
Why then did she not procure a bottle of it from First Class?? Taipei Business Lounge, where I spent about ten hours, had delicious Taiwanese food, including freshly cooked noodles to order, and plenty of alcohol. Would certainly fly with them again.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Beate Thompsonasked
I just had an email of China Airlines about changes of my flight times. I am not happy at all, due to this time change I have a 17 hr lay over at Taiwan airport. I wrote an email to China Airline and awaiting an answer. My question is has anyone else had this before? I could understand a few hours but 17 hrs? If so does China Airline come up with a solution as in compensation upgrade or use off the lounge facilities. Food vouchers or anything like this? I although will not be back at work as scheduled. I find this very very unprofessional....
No answers
Up set customerasked
I have been trying for over a month to get hold of a contact address for china airlines in Sydney could you please help me? As I would like to know why my son and his wife could not fly on the ticket they had, but had to get another one on the same flight. Staff could not see any problems with the ticket, but the senior in charge was the problem plus he was so rude my family was so upset. Good way to treat your customers.
1 answer
China Airlines LTD
Sydney branch office
Suite 1, Level 1, Centre Terrance Building
10 Arrivals Crt. Sydney International Airport
MASCOT N.S.W 2020
TEL 61-2-8339-9188
FAX 61-2-9693-2096
suefasked
If you stay overnight in order to connect with a flight the next day, do you have to have a Chinese visa? And if so, how much would it be and how difficult to get it?
1 answer
You may mean to ask this question under Air China, as China Airlines is a Taiwanese airline.
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Megan B
Update - now I am told that my luggage got lost on its way to storage/disposal in Taiwan!