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Carpet Flooring, Vinyl Flooring, Laminate Flooring, etc...Reviewer Photos & Videos
Josh TPerth, WA
horrible experience where I have been mislead and ignored
Terrible service from start to finish. I was lied to about the flooring and told it required very little maintenance. After only a few months I started to notice the flooring was extremely dry in mutiple areas. Not long after there where visable stains. I contacted choices and they gave me the run around constantly told somebody would contact me wait a week call again same thing. Finally they come out to inspect the floor and tell me its an "older version" an oiled product that required being re oiled at least once per year. I told them had I h...Read more
ave known i never would have purchased it. They apply a sample coat that fades after mearly 8 weeks. I am told they will come out to do the floor and they would be in contact. It has now been 10 months since i first issued the complaint and nothing has been done. I emailed choices on friday morning and of course have had no response. Unfortunately it looks like legal action is required :/
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bazSydney, NSW
- 4 reviews
- 1 like
Excellent from go to whoa from choices flooring balgowlah
Just had cavalier bremworth carpet installed and it looks fantastic. The store staff were very good and the layers arrived on time,were very pleasant and did a top job. Excellent result all round.
1 comment
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M LokeSouth East Queensland, QLD
Most Disturbing - Choices Flooring Centenary (in Jindalee)
The experience with Choice Flooring Centenary (in Jindalee) office is disturbing indeed. Money was no objection. All went well until the day of installation. I was harassed, bullied, threatened for no reason. The installer made a mistake and blamed it on me with Stu coming to my home trying to pin blame on me. Half an hour i had to sit down listening & enduring to his raving accusation. I was thinking to myself then what weaseling talk this is. When i found out mistake was only $80.00 i offered amount to proceed with the laying. Then i missed ...Read more
the final invoice & when i received a reminder i quickly replied that i will be looking into it soon. On the same afternoon I got a call from Stu yelling abuse, threats & more bully so much so i had to politely tell him im terminating call. Then he sent a threat of putting on a debt collector. The invoice is only $1300.00 & it was only a week late in my payment. There are other flooring people out there...steer well clear of of these people here. Believe me these people here don't deserve your business. I have referred matter to Office Of Fair Trading for their unconscionable conduct & will be employing a solicitor to seek remedy. This guy Stu is a real stool. In my entire life i have never come across a company that behave so bad.....these people here really do not deserve your businessSimilar opinion? Write a review on ieatwords.com.au!
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bunyipsydney
- 3 reviews
Choices Flooring Penrith. Professional,helpful,friendly.
We had bamboo flooring done just before Christmas 2018.The job included a significant refurbish of a previous shoddy laying(nothing to do with Choices or their installers),plus a new area.The staff went to great lengths to closely match the existing product,which was no longer in production.A portion of the new product did not satisfy the installers as to quality(to our eye it looked ok).This was rectified promptly,with an apology for the extra time involved,even though it was the manufacturer's fault.They freely discussed all the pro's and con...Read more
's of our chosen product,and this made us confident to proceed.We are totally happy with the whole process,and the end result is a quality job without any pain.Special mention should be made regarding the husband/wife installation team..Anne-Marie and Daniel...what a breath of fresh air they were! Skilled,knowledgeable and always happy to answer any of our questions,even the dumb ones.We were left with the feeling that a couple of friends had done the job for us. Thanks to everyone.
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Glenn RSydney Surrounds, NSW
- 3 reviews
Choices flooring Erina
Replaced worn carpet with vinyl planking . Store Manager Jared has excellent product knowledge with years of industry experience . Product sourced and laid within a week with excellent installation by professionals . Skirting board lifted and reinstalled with planking ending have very beat and tidy finish. Installers even hid telephone wiring with the skirting resulting in an excellent result.
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Choices Flooring Bundall
I would like to say a huge thank-you to Nakita at Choices Bundall - Gold Coast. She was nothing but a saint during my stressful renovation process. As I live down in Sydney I put my full trust in her to organise my blinds & flooring, which has been such a successful process. We were constantly sent updated emails along with phone calls, photos etc. I would very highly recommend Nakita & Choices Bundall to all my family & friends.. A huge thank-you again.
1 comment
Choices FlooringChoices Flooring
Thanks for your feedback, we will pass on your kind message to Nakita. Please feel free to review them on their Google Review page as well!
Thanks, Choices Flooring Marketing
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Mornington choices
Great service kept up to date about contractors arrival times etc both carpet and vinyl lovely. Very professional would recommend to family and friends.
1 comment
Choices FlooringChoices Flooring
Hi Macca, thank you for your feedback! We will pass this onto the team at Choices Flooring by Smiths in Mornington. Enjoy your new floor! Thanks, Choices Flooring.
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Disappointing experience
After having new carpet installed ended up with damaged carpet after glue was dropped on it, after care wad very unprofessional.
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Choices Thomastown - Thank You
Thank you to Matthew & Paul Lambert at Choices in Thomastown. We are so happy with our Karndean vinyl flooring that I find myself just going a gazing at it. It looks amazing and has transformed our rumpus room and laundry. Matthew was so helpful throughout the job - several installation date changes and a change of colour with no problem at all. Even the builder has asked for your card as he was blown away by what a precise job Paul and his assistant have done with the cuts around skirtings & kickers. We're so thrilled the how it looks and I thank you very much. Will definitely being referring you to anybody I know looking for flooring!
1 comment
Choices FlooringChoices Flooring
Hi Jacquie, thank you for your feedback! We will pass this onto Matthew, Paul and the team at Choices Flooring by Lamberts. Enjoy your new floor! Thanks, Choices Flooring.
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Butler01Orange
- Choices Flooring
- Verified customer
Horrible
Bad customer Service. [name removed] receptionist was very rude very nasty. Will never buy from this store again and will never recommend this company. She was nice when we was looking at the carpet, then when we purchased then she was a nasty and unprofessional.
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Large job, well done Choices flooring Bundall
The team at Choices at Bundall are to be congratulated on great service and perfect timing, I had a whole floor apartment on the Gold Coast to be recarpeted, was given carpet delivery date and lay date and all were kept perfectly.....On arrival a instant unexpected problem was discovered all the existing carpet was glued to the underlay which was totally glued to the concrete floor, this created a major problem to remove all the old carpet taking a long time....At no time did the fitters complain they just got on with the job, and the finished product is excellent.....Choices Bundall did not charge extra for this difficult removal which I thought was an excellent gesture
Rod the happy customer
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SuzySpringfield
Wonderful customer service!
Went to see the people at Erina store and had an urgent request to lay carpet today! They care through, and within three hours of visiting the store, my carpet was being laid. Thank you. Highly recommend!
1 comment
Choices FlooringChoices Flooring
Hi Suzy, thank you for your feedback! We will pass this onto the team at Choices Flooring Erina. Thanks, Choices Flooring.
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- Choices Flooring
- Verified customer
Great Service and quality carpet
We went to Choice Flooring in Bundall and staff here were very helpful with a lot of information on carpets and could answer our questions. They were professional and assisted us well in choosing our carpet. The carpet was also layed well and when expected.
Happy Customers
Terry and Kaye
1 comment
Choices FlooringChoices Flooring
Hi Terry and Kaye, thank you for your feedback! We will pass this onto the team at Choices Flooring Bundall. Thanks, Choices Flooring.
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MaggieGreater Melbourne (Metropolitan), VIC
- 15 reviews
Moorabbin Shop Terrible
I went to the Choices Moorabbin store yesterday and could not believe how rude the staff were.
They could not care less about my needs and were very rude.
I will never go there again. They missed out on a big sale.
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Great service and install
The customer service was fantastic and they did a very professional job with the installation. Very informative when I was working out what product to choose. Very happy with the end result.
1 comment
Choices FlooringChoices Flooring
Hi Kelly, thank you for your feedback! Can you please tell us the Choices Flooring store you were dealing with? Thanks, Choices Flooring.
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Bad vynal boards
Vynal boards choices own brand, me and my daughter both purchased these boards looked good until the first cold weather and they shrank leaving gaps at the ends up to 8 mm they looked awful they came and tried to fix it but it kept on happening asked again but nothing has eventuated there are plenty others out there with the same issue yet they still sell these to others and they are not cheap ones.
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Mrs Rakoff
- 8 reviews
Eastwood, SA - awesome customer service, time after time.
Knowledgeable and helpful staff, prompt service. I love this store and won't shop anywhere else for carpets, flooring, rugs and more. It's so nice to feel like a valued customer.
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Jamie
- 2 reviews
- 1 like
Couldn't be happier
Just had our flooring done by Choices in Burleigh and the staff were amazing, the nicest store and had the friendliest staff I visited on the street (there were many). Able to find something I loved super easy and there was a little wait for the product but not their fault, the installer was just as nice and he was able to answer any questions I had about the flooring even after the install he was really helpful. Definitely will recommend Choices Burleigh to all my friends and family.
1 comment
Choices FlooringChoices Flooring
Thanks for letting us know Jamie! We are happy to hear such great feedback and will make sure the Burleigh store is made aware of your review. Choices Flooring Central Office.
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EADGreater Melbourne (Outer), VIC
0 customer service from salesman at mornington branch
We thought we should give local business the job to help local business but it was the the biggest mistake. The branch salesman at mornington is very polite until he gets you to sign up. After that the drama begins as he has no after sales service customer skills. He puts you in a spot where he says if you want the job completed it will cost you more. Also we were quoted for the underlay when he quoted us but when he went to do the job he said underlay is not required to change there is nothing wrong with it, In that case he should refund the u...Read more
nderlay money as he did not put underlay. But he refused to do so. My advise to customers please don't go there and worry about local business, as there are many places to go to with better after sales and before sales service. Very angry Customer. I will never go there again. There is only one excellent subcontracter who they use who is excellent, otherwise the salesman inconvenienced us very badly and has still not tucked in a carpet which he says he needs money to do. How could we rely on guarantees on carpets when even the job has not been completed yet E D Mornington March 20th 2022 Update: Never give local business because you you are local.Shop around and find the best who keeps to their promises.They use contractors to do their work so if you ask them to complete a job not completed where the contractor has to come the second time,you have no hope as it will cost company money for contractor to come second time. Also tell them you need carpet under layer changed as they say will change if required only which is very deceiving.But they do not change under layer when they start the job.And you have being priced for under layer as well.They also make big issues about covering warranties when it comes to that point. Mornington branch is the worst.They are very nice to you until they get the job.After they get the job they put rules and regulations on you.And by that time it is too late.Get everything in writing,before you agree.Similar opinion? Write a review on ieatwords.com.au!
- Choices Flooring
- Verified customer
Dreadful communication and false promises
After choosing Choices Flooring due to their promise of a quick turnaround I was very disappointed in
their lack of communication and delivery of promised time frames. Everything was always someone else's fault
and no one took responsibility for my concerns. The installer even mis-measured so didn't have enough carpet and had to re-order more which increased the finalisation of the job by 9 additional days.
I would not recommend this provider to anyone.
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Questions & Answers
Lisa P.asked
Why are the quotes not broken down with pricing? The quotes only name the type of flooring and then have a total? I have received some quotes for carpet and Vinyl as we are building a house. I was quoted the same for all vinyl and 3 bedrooms of carpet and vinyl throughout the house????? Not sure how they work out the quotes??? Can anyone let me know? Thanks
5 answers
Choices FlooringChoices Flooring
Hi Lisa, please advise which store you are dealing with? It does sound strange that the carpet and vinyl prices were exactly the same. Thanks, Choices Flooring Head Office.
East Maitland. I would have just liked it all broken down.
Choices FlooringChoices Flooring
Thanks Lisa. Please advise your full name so I am able to contact the store.
Kind Regards,
Geeperkasked
Is there a head office phone number or email address where I can contact regarding installation and quality issues with new carpets (installed in January)?
1 answer
Choices FlooringChoices Flooring
Hi, please call (03) 9850 9311 and ask to speak to a product representative. Thanks, Choices Flooring Marketing.
Roseasked
Please tell me can I make a complaint about a Choices Flooring completed job? I have already spoken to owner/manager of the store who said the problem created by the tiler is unfixable.
No answers
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Choices FlooringChoices Flooring
We’re very happy to hear that you got great customer service at our store! We’ll be sure to give our employees your positive feedback. Thank you for choosing Choices Flooring!