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Reviews

3.0

192 reviews
5
(83)
4
(6)
3
(4)
2
(19)
1
(80)
  • Job Satisfaction
    3.8 (31)
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Josh T

Josh TPerth, WA

horrible experience where I have been mislead and ignored

published
baz

bazSydney, NSW

  • 4 reviews
  • 1 like

Excellent from go to whoa from choices flooring balgowlah

published

Just had cavalier bremworth carpet installed and it looks fantastic. The store staff were very good and the layers arrived on time,were very pleasant and did a top job. Excellent result all round.

1 comment
Choices Flooring
Choices FlooringChoices Flooring

We’re very happy to hear that you got great customer service at our store! We’ll be sure to give our employees your positive feedback. Thank you for choosing Choices Flooring!

M Loke

M LokeSouth East Queensland, QLD

Most Disturbing - Choices Flooring Centenary (in Jindalee)

published
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bunyip

bunyipsydney

  • 3 reviews

Choices Flooring Penrith. Professional,helpful,friendly.

published
Glenn R

Glenn RSydney Surrounds, NSW

  • 3 reviews

Choices flooring Erina

published

Replaced worn carpet with vinyl planking . Store Manager Jared has excellent product knowledge with years of industry experience . Product sourced and laid within a week with excellent installation by professionals . Skirting board lifted and reinstalled with planking ending have very beat and tidy finish. Installers even hid telephone wiring with the skirting resulting in an excellent result.

Choices Flooring Bundall

published

I would like to say a huge thank-you to Nakita at Choices Bundall - Gold Coast. She was nothing but a saint during my stressful renovation process. As I live down in Sydney I put my full trust in her to organise my blinds & flooring, which has been such a successful process. We were constantly sent updated emails along with phone calls, photos etc. I would very highly recommend Nakita & Choices Bundall to all my family & friends.. A huge thank-you again.

1 comment
Choices Flooring
Choices FlooringChoices Flooring

Thanks for your feedback, we will pass on your kind message to Nakita. Please feel free to review them on their Google Review page as well!

Thanks, Choices Flooring Marketing

Mornington choices

published

Great service kept up to date about contractors arrival times etc both carpet and vinyl lovely. Very professional would recommend to family and friends.

1 comment
Choices Flooring
Choices FlooringChoices Flooring

Hi Macca, thank you for your feedback! We will pass this onto the team at Choices Flooring by Smiths in Mornington. Enjoy your new floor! Thanks, Choices Flooring.

Disappointing experience

published

After having new carpet installed ended up with damaged carpet after glue was dropped on it, after care wad very unprofessional.

Choices Thomastown - Thank You

published

Thank you to Matthew & Paul Lambert at Choices in Thomastown. We are so happy with our Karndean vinyl flooring that I find myself just going a gazing at it. It looks amazing and has transformed our rumpus room and laundry. Matthew was so helpful throughout the job - several installation date changes and a change of colour with no problem at all. Even the builder has asked for your card as he was blown away by what a precise job Paul and his assistant have done with the cuts around skirtings & kickers. We're so thrilled the how it looks and I thank you very much. Will definitely being referring you to anybody I know looking for flooring!

1 comment
Choices Flooring
Choices FlooringChoices Flooring

Hi Jacquie, thank you for your feedback! We will pass this onto Matthew, Paul and the team at Choices Flooring by Lamberts. Enjoy your new floor! Thanks, Choices Flooring.

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Butler01

Butler01Orange

Horrible

published

Bad customer Service. [name removed] receptionist was very rude very nasty. Will never buy from this store again and will never recommend this company. She was nice when we was looking at the carpet, then when we purchased then she was a nasty and unprofessional.

Large job, well done Choices flooring Bundall

published

The team at Choices at Bundall are to be congratulated on great service and perfect timing, I had a whole floor apartment on the Gold Coast to be recarpeted, was given carpet delivery date and lay date and all were kept perfectly.....On arrival a instant unexpected problem was discovered all the existing carpet was glued to the underlay which was totally glued to the concrete floor, this created a major problem to remove all the old carpet taking a long time....At no time did the fitters complain they just got on with the job, and the finished product is excellent.....Choices Bundall did not charge extra for this difficult removal which I thought was an excellent gesture

Rod the happy customer

Suzy

SuzySpringfield

Wonderful customer service!

published

Went to see the people at Erina store and had an urgent request to lay carpet today! They care through, and within three hours of visiting the store, my carpet was being laid. Thank you. Highly recommend!

1 comment
Choices Flooring
Choices FlooringChoices Flooring

Hi Suzy, thank you for your feedback! We will pass this onto the team at Choices Flooring Erina. Thanks, Choices Flooring.

Great Service and quality carpet

published

We went to Choice Flooring in Bundall and staff here were very helpful with a lot of information on carpets and could answer our questions. They were professional and assisted us well in choosing our carpet. The carpet was also layed well and when expected.

Happy Customers
Terry and Kaye

1 comment
Choices Flooring
Choices FlooringChoices Flooring

Hi Terry and Kaye, thank you for your feedback! We will pass this onto the team at Choices Flooring Bundall. Thanks, Choices Flooring.

Maggie

MaggieGreater Melbourne (Metropolitan), VIC

  • 15 reviews

Moorabbin Shop Terrible

published

I went to the Choices Moorabbin store yesterday and could not believe how rude the staff were.
They could not care less about my needs and were very rude.
I will never go there again. They missed out on a big sale.

Great service and install

published

The customer service was fantastic and they did a very professional job with the installation. Very informative when I was working out what product to choose. Very happy with the end result.

1 comment
Choices Flooring
Choices FlooringChoices Flooring

Hi Kelly, thank you for your feedback! Can you please tell us the Choices Flooring store you were dealing with? Thanks, Choices Flooring.

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Bad vynal boards

published

Vynal boards choices own brand, me and my daughter both purchased these boards looked good until the first cold weather and they shrank leaving gaps at the ends up to 8 mm they looked awful they came and tried to fix it but it kept on happening asked again but nothing has eventuated there are plenty others out there with the same issue yet they still sell these to others and they are not cheap ones.

Mrs Rakoff

Mrs Rakoff

  • 8 reviews

Eastwood, SA - awesome customer service, time after time.

published

Knowledgeable and helpful staff, prompt service. I love this store and won't shop anywhere else for carpets, flooring, rugs and more. It's so nice to feel like a valued customer.

Jamie

Jamie

  • 2 reviews
  • 1 like

Couldn't be happier

published

Just had our flooring done by Choices in Burleigh and the staff were amazing, the nicest store and had the friendliest staff I visited on the street (there were many). Able to find something I loved super easy and there was a little wait for the product but not their fault, the installer was just as nice and he was able to answer any questions I had about the flooring even after the install he was really helpful. Definitely will recommend Choices Burleigh to all my friends and family.

1 comment
Choices Flooring
Choices FlooringChoices Flooring

Thanks for letting us know Jamie! We are happy to hear such great feedback and will make sure the Burleigh store is made aware of your review. Choices Flooring Central Office.

EAD

EADGreater Melbourne (Outer), VIC

0 customer service from salesman at mornington branch

published

Dreadful communication and false promises

published

After choosing Choices Flooring due to their promise of a quick turnaround I was very disappointed in
their lack of communication and delivery of promised time frames. Everything was always someone else's fault
and no one took responsibility for my concerns. The installer even mis-measured so didn't have enough carpet and had to re-order more which increased the finalisation of the job by 9 additional days.
I would not recommend this provider to anyone.

Page 3 of 10
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Questions & Answers

Lisa P.

Lisa P.asked

Choices Flooring

Why are the quotes not broken down with pricing? The quotes only name the type of flooring and then have a total? I have received some quotes for carpet and Vinyl as we are building a house. I was quoted the same for all vinyl and 3 bedrooms of carpet and vinyl throughout the house????? Not sure how they work out the quotes??? Can anyone let me know? Thanks

5 answers
Choices Flooring
Choices FlooringChoices Flooring

Hi Lisa, please advise which store you are dealing with? It does sound strange that the carpet and vinyl prices were exactly the same. Thanks, Choices Flooring Head Office.

Lisa P.
Lisa P.

East Maitland. I would have just liked it all broken down.

Choices Flooring
Choices FlooringChoices Flooring

Thanks Lisa. Please advise your full name so I am able to contact the store.
Kind Regards,

Geeperk

Geeperkasked

Choices Flooring

Is there a head office phone number or email address where I can contact regarding installation and quality issues with new carpets (installed in January)?

1 answer
Choices Flooring
Choices FlooringChoices Flooring

Hi, please call (03) 9850 9311 and ask to speak to a product representative. Thanks, Choices Flooring Marketing.

Rose

Roseasked

Choices Flooring

Please tell me can I make a complaint about a Choices Flooring completed job? I have already spoken to owner/manager of the store who said the problem created by the tiler is unfixable.

No answers

Get an answer from our members and Choices Flooring representatives

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